Do you use the mobile or web app at all? If not, can you confirm if the option to sync to the mobile/ web is on?
To confirm, please navigate to Edit > Preferences > Mobile & Web, there will be an on-off toggle.
May I also ask that you please take a moment to review the steps and information available here and confirm the location of the data file? Is the file stored on the hard drive or a cloud drive?
Storing the file in a cloud drive may cause the issues you have described. Please let us know what you find!
Thank you for the response and the additional details.
I would recommend running the Validate & Repair tool on the data file from the File menu > File Operations > Validate & Repair option.
In the Validate File window that opens, click the top box to "validate file" and then click OK.
When the validation completes, a data log will open in Notepad, please let us know if any errors or issues are found/repaired, and when ready close and re-open Quicken.
Please let us know what you find!
I am validating the file as you suggested. This taking a very long time about 15 minutes so far. I can hear the NAS drives doing whatever they are doing. My screen has a small window open saying validating the file with a progress bar that does not show anything and it says 'quicken not responding above the bar.
I also just noticed that the ODI file is quite large: 249076 KB.
It is now 20 minutes so I am stopping it.
... I can hear the NAS drives doing whatever they are doing.
The files updated but I still get screens asking me to authorize quicken acces to certain accounts and screens about (nonexistent) new accounts.
Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.
Let us know how it goes!