Discover

Hello @Richard Sturgeon,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When did this issue first start? Which version of Quicken were you using when it started? Is this issue happening with Discover Bank or Discover Card? Is this happening when you're trying to add new accounts, relink existing accounts, or update existing accounts?

Thank you.

Thank you for your reply,

When you try to reconnect the account, are you getting an error message that looks like the sample image below?

If that is the error you're getting, then it is a known issue that has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

If you're getting a different error message, could you please post a screenshot of it (with any personal information blurred or obscured)? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you.

Thank you for your reply,

To try to get past that CC-501 error, please try following these steps:

First, Please save a backup file prior to performing these steps.

Next, Super Validate the file

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

Then, try re-adding the account again. You will likely see a CC-503 error.

After that, navigate to Discover's website and log in. While you are logged into the website, go back into your Quicken and try to reactivate the account again.

Thank you.


Hello @Richard Sturgeon,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, please review this support article regarding error CC-501.

As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

However, keep in mind that we do currently have an open Alert on Discover which Kristina linked earlier in the thread, and this issue that you are experiencing could likely be related to it.

We apologize for any inconvenience! Thank you.
Please, click here to review Quicken Support's hours of operation.