Payroll/Paycheck Splits Disappeared/Deleted (edit)

I have also lost a portion of my paycheck splits, instead of splits there is now no entry for category at all. Found this out going through the budget in the planning center and noticing it's showing no salary income from Jan '23 - May '23. Only started tracking pay splits this year.

Just noticed this today, but has been 2 weeks since I last logged in.

This just happened to me as well after I tried to update a credit card account and it hung. It cleared paycheck split data going back to 2017.

I've had the same issue as other users on this thread. A Quicken online customer since near launch, circa 1996, I use splits extensively for paychecks, insurance auto/home, credit card paydowns, and myriad other items. A few months ago I did a lookback for a somewhat older paycheck and discovered the splits had vanished. Further investigation determined that ALL my splits for multiple years had vanished - the transactions were there but attributed to whatever category was associated with the og first split line.

Couple hours with Quicken support yielded nothing more helpful than validate/repair (unsuccessful) or restore from backup. Since it was some time before I detected the missing splits, I would have had to restore a months-old backup and lost many hours of unreplicatable data. Interestingly, splits I created on new transactions were accepted and seemed to be fine - I entered several, saved/exited (with a backup), went back in, splits were still there. So after exhausting options to restore the lost splits,, I decided to just forge ahead…angrily leaving behind years worth of splits but figuring I'd at least have new splits going forward.

Alas. No. Flash forward a few weeks, more hours of work and data added to quicken. Checked back to one of the newer splits from a couple weeks prior…it was gone too. WHAT?! This time, it was clear that the lost splits issue recurred right after another Quicken update. I'd started making more frequent backups out of admitted paranoia, but not every time I used Quicken (near daily), so not frequent enough…and not right before the backup (which I did not mean to allow, that was an unfortunate misclick).

Supremely frustrated, I reached back out to Quicken support. The team was pleasant and tried, but had no real insight on possible root causes, no solutions to offer other than those we already knew didn't fix the issue (we tried again anyway), "just restore from backup" (again, no thank you, too much unreplicatable data lost) or START OVER with a fresh Quicken file in case mine was corrupted. With no idea of root cause, we also had no idea whether any of those "solutions" would even solve the issue! My reaction to that last "start over" idea was…Not Positive.

But with no other viable option, I did start over. Sort of. Created a shiny new Quicken file and started exploring the export/import functionality. Over the following weeks, painstakingly exported and imported targeted data sets. None of the functionality for full Quicken file (all accounts) worked, so I had to do each account one at a time. First I'd open the latest Q file backup that had all the newer splits (got me into April) - select all transactions and export them - close that Q file and open the new one - import the dataset into the new Q file - cross-reconcile the item/$ totals. Then rinse repeat with the more recent Q file backup to scoop up activity from the April backup to present. Many hours, lots of bumps, a fair few mass updates, but eventually I had a fresh Q file where I had both my historical data and the most recent work. There are still some oddities in the data due to conversion, but at some point you have to say it's good enough, and know you can always look back into a much older backup if you really have to.

Nowadays, Quicken is constantly pushing me to update (again)…and I'm terrified to do it. Still have NO idea what caused the splits issue the first time, or the second - and without root cause, no confidence that the very next update won't have the same effect. Or some new issue that I might not detect for weeks or months. I've trusted and loved Quicken for literally decades, but I have to say this experience has really shaken my confidence.

I've been having issues for the past few months regarding paycheck edits but didn't have the time to dig into it until today. After running a file validation, there was several issues with "transaction(s) were linked to account(s) that are no longer in Quicken" that were splits in mine and my wife's paychecks for our 401ks. The log also said "Quicken has changed them to indicate that the account was deleted.", but none of these transactions in the log appear to have any changes to them .

Starting with my October 15, 2022 paycheck, my 401k contributions started showing up either assigned to a different account or with no account / category at all. In my case, this field had a value of $0 because I have a Roth 401k and use an After-Tax entry for it. I do get a match for it, the only way I saw to have this set up was to create a pre-tax entry for $0 and set the Employer Match for the proper amount. Trying to edit these $0 entries has no effect; the edits are not saved. Since the Pre-Tax $0 entry isn't assigned to the correct account, I have no idea how the match knows where to go, but I audited my 401k and all of the amounts are there.

To try to address the issue, I made a backup and then deleted the two repeating paychecks. As far as I can tell with some spot checks, this action did not affect any of my previous transactions as other users in this thread have experienced. I took Q97's input to heart and disabled all accounts I had synced under the Mobile and Web tab. (including the checking account I was having paycheck issues with), and turned the Sync option to OFF. Restarted Quicken and created new paychecks using the Paycheck Wizard. I has able to correctly set them up, and even made an edit to one that saved the changes. I made the entries from the Bills & Income tab, and they disappeared from this tab like normal (this was another issue I've had recently, where the paycheck transaction would appear in my account, but it wouldn't disappear from the Bills & Income tab). So far, so good. I guess I'll see what happens when the next paychecks are deposited at the end of the month.

Hmm, I do have sync enabled. I only use Quicken desktop app, never online / mobile device; but at some point after an update awhile back, it prompted me to enable and I accepted. Ever since, on app exit I get prompted to sync, and usually I say yes. I'll try turning that off just in case. Thanks!

I have had problems with paycheck splits disappearing for a while now. At first I thought it was operator error. I get paid twice a month and I know for sure I entered the information correctly starting in May. I enter a paycheck using the paycheck wizard correctly each time. Later that same day the paycheck disappears. It leaves behind some of the splits. For example, today's entry left behind my 401K contributions. If I re-enter the paycheck, it will enter new 401K contributions. Quicken won't let me delete the old 401K contributions because it says it is part of a split.

I have been a long time Quicken user. If Quicken can't accurately track my paychecks, it is of no use to me. This is basic functionality. I don't care about other "enhancements" if the basic functionality is not there.

Does anyone have a recommendation for a Quicken replacement. I hear Gnucash is pretty good.

I had the problem years ago. I turned off cloud/mobile sync and didn't have the issue for a number of years.

I just turned cloudy sync back on about 2-3 weeks ago assuming that Quicken had fixed the problem after years of people complaining about it. All was well until yesterday when all of my future scheduled paychecks zero'd themselves out.

Come on Quicken….you really have to do better. People are trusting you with decades of their data, myself included (1991 to present).

Anja,

I know you're trying to be helpful, but, "turn off Cloud Sync to see if that may help"?

Try it, because no one at Quicken actually knows what caused the failure?

I had to go back to the end of March to get a backup that was not affected. That means 5 months of downloaded transactions lost, and those are not available by One Step Update - since the original file previously downloaded those transactions.

If I have to disable Cloud Sync to avoid this disaster in the future, do I get a discount for the loss of advertised functionality?

It looks like my best option is to use the defective file, disable Cloud Sync, and go through the exercise of recoding all my paystubs for 5 years. And then wonder where I'll find the next surprise loss of data.

Continuingly disappointed,

Rick

I went back to a backup from June 2023 and the integrity of the paychecks seem to be good from that backup.

But, I'm hesitant to continue for fear this will just happen again.

Quicken - Do you have any guidance on this issue at this time?

Hello community, I have been fighting this battle for years.

Even was involved with Quickens early beta testing of potential fixes, which for a while found one that worked (roughly a few months). But here we are again. I leverage the mobile cloud feature heavily, so I am just dealing with it. Knowing that the majority of times I do a full sync (includes mobile/cloud sync), my recent paycheck split will completely be deleted but leave remnants of the splits behind in various accounts (HSA / 401k,) , in which those then no longer have a matching transaction (as the paycheck/split was deleted by quicken code/bug during sync).
So every few weeks after the sync deletes the recent paycheck entered I complete the manual workaround.
- I copy a previous/existing paycheck, update the date/data accordingly, and then go back and delete the old unmatched transactions made in other accounts.

If you don't leverage Paychecks with multiple splits to other accounts or don't leverage cloud/mobile sync, you will not experience this issue. Good luck all, just don't have the time to fight the battle anymore.

Long time user (since early 90s). So relieved this is not just ME and VERY DISAPPOINTED that it continues.

Is the fix to just sacrifice the Mobile Cloud usage? TURN IT OFF, after you spend hours re-entering years of paycheck splits and cross your fingers they are not lost again?