Elan Financial Problems reconciling to Online Balance

There is a known issue with Elan and Fidedelity Rewards Card where when the account is set up (or reactivated) the online balance will drop the cents. This has been occurring since last December.

Usually, the issue will self-resolve within 12-24 hrs when running OSU, again.

Once in a while it does not self resolve. What has worked for me and others is to Deactivate/Reactivate the account online set up. The 1st time the cents will usually be dropped. But try running OSU again the next day. Most have said the issue will self resolve. You might want to try doing this if you have not already done so.

@steveisntbatman - The key to finding discussions on various subjects try to identify a few key words that would describe it. Then enter those words in the Search field above. (If you do not see the Search field, click on Community Homepage, Discussions or Categories at the top of the screen.)

In this case you might want to enter Elan dropped cents or Elan online balance in the Search field. This will then return some of the many discussions in this forum on this issue since last December.

(FYI, this dropped cents issue is totally unrelated to the Elan download issues of Sep and earlier this month.)

I've reported this issue on multiple occasions since last Dec. I believe others have as well. But the issue remains. Not everyone experiences the dropped-cents Online Balance upon account set up or reactivation but it's a fairly common issue. And the resolution is almost always the same…wait 12-24 hrs and run OSU or Update Now again which will often fix the Online Balance. And when it doesn't, then deactivate/reactivate again and if the cents are dropped from the Online Balance, again, wait another 12-24 hrs to run OSU or Update Now to see if it will resolve then.

This has only happened with Elan Financial Services and Fidelity Rewards Credit Card FIs (at least from what I've seen posted in this forum). I seem to recall (but I could be mistaken) that there was an Alert posted about this when this first started back last Dec (or was it Nov?). But the issue never was fixed. I just keep posting what the fix is.

I'm not sure what my providing the log files will tell your development team because the issue went away for me nearly a month ago and I've run OSU or Update Now at least 40-50 times since then. But if you think it will help, I'll go ahead and do that.

Try running OSU, again, tomorrow. Do not deactivate/reactivate prior to doing it.

For those of you who are still having an issue with Elan downloads: There is a new option that has come into play within the last month but it has only been working (for me) for the last nearly 2 weeks.

The old Fidelity Rewards Credit Card set up link is no longer available. It has been replaced with one that connects directly to Fidelity Investments with the EWC+ connection link.

1. Before proceeding make sure you have entered the Opening Balance transaction dollar amount into the Memo field of that transaction and then backup up your file.
2. Make sure your Elan account set up in Quicken is deactivated.
3. Assuming you already have an online account with Fidelity Investments: Do Add Account and select Fidelity - Investments & Retirement Accounts.
4. You will be taken to the Fidelity Investments website for authorization.
5. Sign in with your current FidelityInvestments.com UserID and PW.
6. During the authorization process you should be provided a list of all your accounts there. Make sure you select only your credit card account. If you select other investment accounts you will lose your Direct Connect connections for those accounts so do not select them.
7. When the authorization process is completed you should be taken back to Quicken. If you are not automatically taken back to Quicken, you can close the webpage and go there yourself.
8. You should then see a prompt asking you what to do with the downloaded data. Make sure the TYPE and NICKNAME are correct. If they are not, try to correct them before proceeding. If you cannot correct them, cancel the Add Account process and try from the start, again.
9. Make sure the download is Linked to your current credit card account in Quicken.
10. Click OK.

Your account should now be set up with Fidelity Investments for download. Check your account balance to ensure it is accurate.

• If it is not, check the Opening Balance transaction dollar amount to see if it matches what you previously entered into the Memo field. If not, change the dollar amount to match what you'd earlier entered into the Memo field.
• Scroll back from the current date to see if there are any duplicate transactions. If you find any, delete the duplicates. You might need to scroll back about 90 days to see if there any duplicates that need to be deleted.

I have been testing this setup for the Fidelity Rewards Visa card for the last 2 weeks and it is working well. Hopefully it will for you, as well.