Quicken hangs during One Step Update/Errors CC-501/CC-503 [Edited]

Saw in another thread that the problem had been resolved on 12/28/23, but it has not for me. I continue to have issues with the one-step update. It will run for a long time, then closes the one-step update window, but does not download any transactions.

Me too. OSU stopped working for me yesterday, and still is not working today, despite claims that the issue has been resolved.

A suggestion for other Quicken for Windows users: try updating accounts one by one. Open the register, click the gear icon in the upper right corner of the register and select "Update Now" (or use the keyboard shortcut CTRL+ALT+U). I've successfully updated several accounts this way, despite the hanging One Step Update problems we're all having.

Same issue here. it does a few of my accounts (Vanguard, Fidelity, Prudential, Suncoast credit union) just fine, then the rest are stuck on "Updating Account" and sit there forever. Last time I tried it was 35 minutes before I force closed Quicken. This happened they other day (before I knew it was a wide scale outage) and trying right after the force close worked, but not so much this time.

Windows 11 Quicken Premier V R53.32

Problem started 3 days ago and has not been fixed contrary to posts. It appears each individual account can be update one at a time.

Before I realized it was a system-wide issue I deactivated my checking and one Chase CC from OSU in an attempt to fix the issue. I now get the CC501 error for Fulton Bank and Quicken can't connect to Chase. I can update all my other accounts when I do them one at a time. I wish I would have figured that out sooner.

I've been experiencing CC 501 errors and cannot download banking transactions nor sync with the Quicken Mobile/Web. I have called the customer support team twice. In both cases, I was told the "Quicken servers are down" and that I need to wait anywhere from "24 hours to few days" and then call back if I'm still experiencing issues.

I'm just shocked at the response. [Removed - Speculation] I'm told that my inquiry has been logged but not given any confirmation (like an email) letting me know that someone has truly received it. In addition, the support team does not suggest any work arounds like downloading and mapping the transactions manually. Is anyone else experiencing the same level of frustration and can provide insights?

Thank you.

Ran it 4:53 CST updated 11 accounts no problem

(EDITED) I've seen the same slow issues - most financial institutions are returning the 501 error, sometimes it also appears to have downloaded information despite also reporting is was unable to connect (501).

Now I am also seeing 2 other problems/changes:

#1: One of my retirement accounts (Chase) is now showing $0, although 4 other retirement accounts with Chase report the correct balance. It looks like an entry for 'shares removed' was added yesterday during the OSU, accounting for the 0 balance. Seriously makes me worry other account balances may also be impacted, so I'll verify everything with bank balances.

#2: Two brokerage accounts and 1 IRA (all Chase) have switched their displays to be four summary boxes instead of the register-level details. Thanks to the help from @NotACPA , figured out that it was changed from 'complete' to 'simple' during the last OSU (Dec 29). Unnerving that things are changing like this.

// Q user since 1993

// Currently running Windows 10 Enterprise subscription, Classic Premier; 27.1.53.32

Just tried updating just my checking account now. Getting a screen I've seen once before but it's back. It is garbled but appears to be something that would have allowed me to "Enable Sync."

Next I need to check to see if my accounts match the scenario mentioned above about the connection types.

P.s. Why do I have to end the task twice in task manager?

P.p.s. The theory about DC vs, EWC vs. EWC+ is a good one. I updated one of my DC accounts and it completed quickly. The EWC and EWC+ accounts are the ones freezing.