American Express Reauthorization

I'm in the same boat………been trying for two weeks now! How to fix?

Still no fix, I did a chat session and the agent could not resolve either. There is an update needed here!

I am having the same problem. I have two quicken accounts and two amex cards. One is linked to my account I use for business. Until November it would download. Now it will not and if I try to reauthorize I get an error that it cant connect.

Come on quicken………fix this!

This has been going on since the end of November. All my Amex accounts are broken in Quicken. Yes, I did all the above. What's worse is the accounts are there and no error messages show up but also no transactions download. So you can't trust what you are seeing and everything has to be checked and manually entered. No guidance, no support, "no ETA" on a fix. Useless!

You guys need to fix this AMEX issue. Stop asking users for more information, and putting us through the ringer acting like there are ways for us to resolve the problem on our end. It's BROKEN.

This is ridiculous. It has now been over a month since I could download Amex. I have had a chat session where they couldn't figure it out. Another chat session where they called me and walked through every possible scenario taking screen-shots and "escalating the issue." I was told I would hear back from them. That was 2 weeks ago and I have heard nothing. I did hear from Quicken that my monthly subscription fee would be going up… For What??? It doesn't work. This is my business American Express account that has significant tax implications. I can't manage it properly because Quicken doesn't work! Hey Quicken… I will say this for the millionth time. The American Express issue started the day they added Captcha to the Amex site.

New Quicken user as of this week. I have 3 CC's and a checking account with AMEX. Had no issues linking the CC's, after allowing Quicken through Amex's website. At first the checking account was no where to be found, however it did show up after a day or two.

The issue I'm having is adding them as an ebiller. I will login, it asks for a verification code then after a few minutes says it's taking longer than expected. Then it just sits as pending until the end of time. I've attempted to remove it and add it again several times and get the same thing every time.

The weird thing is I can see all the accounts under the main transactions screen and everything is up to date there, which it seems is not working for others. You would think it would be simple for the ebill portion to update as well since all my transactions are right there.

I guess my next step would be removing the accounts from Quicken altogether but I'm worried when I try to add them back I'll have even more issues.

This is the message I get every time I try to connect my American Express account. I was connected in the past, and just realized my account has not been updating since June! How do I resolve this? It's no use if I can't see all my transactions

Following. Similar, but not exactly the same, may be related. When I run the OSU, The Amex Savings always asks to run verification, but then sometimes doesn't send the text or email. Today the summary gave a CC-501 error stating "Unable to update these accounts because of an error on the Quicken server."

I'm having the same issue with Qwin Home and Business. I have two AMEX accounts, but the one I use for business has not been able to download any transactions including payments made. A Quicken associate did a reauthorization of the account and a manual download but the automatic download is still dormant. I have reset the account numerous times now and still cannot download a payment made to the account on 1/19/2024. I think a fix is warranted here.

I had the same problem using Quicken for Windows. My wife and I both have several Amex accounts. I was finally able to resolve the issue and successfully connect online to Amex by doing the following:

1. Deactivate online access for each Amex account. Check that the financial institution field on the first tab of the account is blank. You may need to delete the name "American Express" several times for it to remain blank after saving.
2. Close Quicken and then restart it, checking that all Amex accounts are not enabled for online access and that no financial institution name is designated.
3. Finally, enable online access for your Amex accounts.

Good luck! I got this to work a few weeks ago and may not have precisely remembered the steps, but it did work at the end.

Can someone from Quicken please address how to fix AmEx accounts? In one data file (personal), AmEx is syncing fine. In another data file (business), AmEx credit card transactions are not downloading. Again, I've reauthorized account at least a dozen times, deactivated and reactivated at least a half dozen times, restored prior data file etc… I even tried establishing as a brand new account and after initially starting the file and downloading current balance only, no subsequent downloads. What is going on?

I'm still having this issue as well. I do a lot of business with AMEX. What other options are you all finding outside of quicken that can handle this? I'm moving into the end of the quarter with no resolution.

I had been receiving the error below when trying to reauthorize my AMEX account. Got in touch with quicken support and it turns out one or more of my Firefox browser extensions was interfering. I turned off the "Privacy Badger" and "HTTPS Everywhere" extensions and the re-authorization worked. Maybe this will help someone else.