Stock Prices Not Updating (Windows)
This discussion was created from comments split from:
Quicken's 3rd party quote provider Issue for the stock quote "BITW"
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Comments
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And in addition my TOTAL (Worth) in the left pane if ff by many thousands
may be related
or the Bug with Microsoft and Crowdstrike that is affecting all or many Windows Users across the world
Connecting from Canada
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samething here - can not download security data quote, etc.
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Quicken not updating stock prices today 7/19/2024.
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Confirmed. I just checked the quotes for a stock and the last entry was for 6/17 … nothing for 6/18 even though it's actively traded and a quotes download was part of my 7am Scheduled Update
Also tried a quotes update just now. Nothing downloaded for that stock. Also, not quote update, as of 7/18, for my Fidelity funds.
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Same here. When I look at investing view, it indicates that stock prices were last updated on 7/18/2024 at 3:58 pm.
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Same here. stock quotes not updating on 7/19. 7/18 is last update!
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Is anyone else experiencing an issue trying to download quotes today (July 18th). My quotes downloaded last night as usual but this morning would not download or update. I have tried to update quotes on 3 different Windows PC’s and none of them will update quotes as of July 18.
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Also happening in QWin. Another thread created (by someone else) re: the Win issue.
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Sorry. July 18 is typo. Problem began Friday July 19th. Quotes downloaded as expected on July 18th. The morning of July 19th is when the problem began.
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Same here. stock quotes not updating on 7/19. 7/18 is last update.
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Hello All,
This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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Every day I go to my portfolio page and click "update" to update my investment quotes. Today it is not working. I've signed out and signed back in. And I've tried it on two computers where Quicken is installed. What is going on?
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Thanks Q Anja!
Are you able to elaborate with any additional info on Q Kathryn’s alert below?
- Estimated time to resolve?
- Is this outage affecting all users on all platforms?
- Is Morningstar the investing service provide for these quotes?
I have 3 PC’s, all running latest version of Quicken and first noticed the problem this mornin 07-19-2024. Quotes worked fine last night at 8:30 PM.
Quicken Kathrynadmin11:02AMWe have received an alert from our investing service provider that they are experiencing an outage. They are working to fix this issue as soon as possible.In the meantime, Quicken will be unable to update stock prices.If you would like to be notified when this issue is resolved, please bookmark this thread using the icon on the upper right.0 -
Suggestion: send an email to all subscribers about this issue so everyone isn't pulling their hair out trying to figure out what's wrong!
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Is this problem part of the major cyber outage has grounded flights and disrupted businesses, banks and media organizations throughout the world?
The technology glitch was caused by a faulty update from CrowdStrike, a U.S. cybersecurity technology company based in Texas, in a single content update for Windows hosts.
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They don't have redundancies? Dual systems in case one goes down? One company messes up and it affects the world [Edited - Language]? I swear the Internet is going to be the end of humankind! We should dump it and go back to the old days, LOL!
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That would make too much sense. Not sure if the cyber outage is the culprit here, but the timing of the cyber outage and this problem is curious. I think Quicken gets quotes from Morningstar which is a media organization and the news said media outlets were impacted.
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Pretty much any Windows server patched with these updates is affected. Airlines and travel is massively affected (no online check in - show up 3+ hours early), etc. One of my favorite internet web stations was affected last night - at least when I went to listen just after midnight. It's dead in the water even as I write this
Quicken Premier Mac Classic (since 2022), Quicken Premiere Windows (1995 - current, but not actively using since Mac conversion)
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Is this problem global or just in the USA?
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As reported on Fidelity:
"Governments and public services in countries such as New Zealand, Australia, and various U.S. states were also hit by the outage."
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Hi, I read somewhere in these posts, I can't find it now, that the issue has been resolved. Is this true? Mine is still not updating.
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July 20 - seems like there are still issues. after this supposedly being resolved, all i get (after several minutes of updating) is a CC-501 error.
yahoo finance isn't having a problem as it updates fine so the issue must be with quicken.
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It says here:
That it has been resolved, but not for me! My stock quotes are still not updating and they are inaccurate.
And at that link it says "This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this."
But there is no way to reply to the post over there! Why does everyone make it so hard to get customer service?
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@bbumbarger wrote:
I think Quicken gets quotes from Morningstar …
As recently as October 2021, a reliable source identified Mark-it (later IHS Markit now part of S&P Global) as the source of quotes data.
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Hello @foonman,
If your stock prices still are not updating after the Community Alert has been marked resolved, I recommend reaching out to Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
The CC-501 error sounds like it is an unrelated issue. Which financial institution(s) are you seeing this error for? What is the exact error message you are getting with that CC-501?
If your stock prices still are not updating after the Community Alert has been marked resolved, I recommend reaching out to Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
Quicken Kristina
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seriously doubt if it's unrelated. I'll call support tomorrow. stock prices are updated, however transactions are all jacked up. Several thousand dollars appear on accounts that should be zero. Other's have excess funds, amount of shares are wrong.
When quicken works, it's great. when it has a glitch which seems to be about once a month, it causes a lot of headaches.
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