Credit Union CD downloads opening balance, but no transactions

@UKR does your FI post interest on the CD monthly or Quarterly???? My CD's never download interest posted quarterly but only downloaded the Opening Balance. I talked with FI many times and Quicken support many times and each blame the other. Yesterday I talked again to FI and Quicken support and same blame game so I asked Q support to talk to a supervisor. The supervisor had me send a log file and she passed it up immediately and would get me an answer. She got information from those who review log files and she said that a CD account, or any account, that has no transactions for 90 days is considered a "dormant account" and won't download. She also said the opening balance downloaded is not considered a transaction. She told me to come here and request this get fixed with a Q update. She said there were those who run this community (Mods and Admin folks) that can submit this.

Thanks for the info and verifying monthly tranactions download during OSU for you where as quarterly transactions do not for me.

THIS verifies what the Q support supervisor told me. I hope the Admin and/or Mods read this and submit it for maybe just to increase Q's 'dormant file' timeframe of 90 days to 95 days. Then quarterly transactions should download…..

Admin/Mods please comment….. thx

Thank you @Quicken Kristina for creating this thread……

The Quicken Support lady suggested I place this in the community as an idea/feature request and that those managing the community could submit it if they choose. I ran another test file earlier today from the FI (Bank of Oklahoma) and all 18 accounts downloaded data. All accounts except the CD accounts downloaded 90 days of data and the CD accounts only downloaded 1 piece of data called Opening Balance. The CD opening balance on all CD's was the current balance as of today and shows no quarterly interest transactions as the interest is included in the opening balance. There was quarterly interest manually entered throughout the last 90 days by me in my main data file.

My suggestion to update Quicken software so a "dormant account" is defined as an account with no transactions for 95 days instead of 90 days. Other options availabe to those software gurus' of Quicken could be instituted. No calendar quarter (3 months) will have 95 days. As you probably know reading in excess of 12 CD monthly statements each month and manually entering quarterly interest is time consuming and as I add more CD's the time consumption and manual entries only will increase not to mention manual reconciling. As I have said here many time here I have redundant computers in case one crashes so the manual entry time is doubled.

I would greatly appreciate if this CD specific issue could be fixed and I do, very much, appreciate you @Quicken Kristina.

@Quicken Kristina Thanks for forwarding the issue to the teams and hopefully it will be determined a bug. I think really that it is a oversite more than a bug that between the FI and Quicken it could be resolved. CD's should really never be considered dormant accounts IMO. I am in communication with the FI and awaiting a return call from them. There may be something they can do on their end to just start posting an entry each month instead of Quarterly. They are not yet aware of the "dormant account" situation nor was I until just the other day.

I will report back here after finishing discussions with the FI.

When you forward an issue to the teams do you ever get an answer as to what they decide?

THX again….. 👍️

@Quicken Kristina

It's been almost 4 weeks since the original post. Any update on status or whether Quicken is even going to address this?

THX

THANK YOU @Quicken Kristina for the update…. will check back in a few weeks…..

Thanks @Quicken Janean .