Schools First FCU (QWIN)
Here we go again… Quicken cannot connect to my Schools First FCU accounts. I have already tried all the solutions offered every other time this has happened, which is becoming more frequent. I have also reached out to Schools First. How does a school credit union have such garbage technology?
Best Answer
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Hello All,
There is now an alert for various error codes with Schools First Federal Credit Union. You may follow this link to access that alert where I suggest bookmarking it for all further updates.
I apologize for any inconvenience caused in the meantime.
-Quicken Jasmine
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Answers
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Annnnnnd we're back… CC-503 on all accounts, two days in a row now.
[Merged Post]
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Hello @932Scooter419,
Can you please confirm whether or not you have reviewed and followed the guidelines located in this Support Article?
Please let me know!
[Merged Post]
-Quicken Jasmine
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Yes, I have reviewed it and have attempted (unsuccessfully) to reset, followed by an equally unsuccessful deactivation/reactivation cycle.
[Merged Post]
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Same problem here. The two factor authorization doesn't seem to be working. It works when I log on directly to Schools first, but not through Quicken. I suspect the problem is with Quicken not Schools first. Maybe related to the recent Quicken update R59.35 ?? Not sure.
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Quicken is not connecting to SchoolsFirst FCU. Quicken tells me the username/password are incorrect. What is incorrect is Quicken. Fix the problem.
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Same problem, can log into the website with 2-factor auth just fine, but can't update through the quicken servers.
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Same Problem here. I spoke to Quicken Support on Wednesday 11/27 and they had me try a couple of remedies, however none of them worked. I tried to reset my account and it took out my log in credentials (user name and password) Now when I try to add the account, I get a CC-503 error code and a message that says "Oops! Did you mistype you login?" I said, "No I typed it Correctly - Here's your sign!" (Got to have a little humor, after all were dealing with a computer).
This started for me Tuesday night after Quicken Support was closed, so as I mentioned, I called them Wednesday morning. The Quicken support representative had to escalate the matter beyond him, so they have not yet resolved the issue. He said I would receive an email when it does get resolved. One good thing that I couldn't believe, is that I spoke to a US based representative, in Northern California (San Francisco Bay Area). The strange thing is that my wife and I have another account with Schools First that is also connected with Quicken and that account updates without any issues (so far).
Today I sent a message over to Schools First Online Department, giving them the details to make sure it is not on their end, but on Quickens end. Since I sent that message today (Thursday - Thanksgiving Day) I don't expect to hear back from them until Monday maybe Friday if I'm lucky. I will probably get the same message as P Quincy got from Schools First. If there are this many Quicken Users affected by this Quicken will hopefully resolve the issue faster.
11/29 Answer from SFFCU - Basically got the same response as P Quincy got. Now just waiting to hear back from Quicken. This leaves to think if it has something to do with the last Quicken Update R59.35? Who knows. But with as many SFFCU customers that use "Third Party" programs such as Quicken you would think SFFCU would care more about allowing customers to access their system in some way in order to update their accounts.
Mark
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Hello All,
First, could you please provide a screenshot of the error your are seeing when trying to connect? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.
(CBT-451)-Quicken Anja
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I have 2 separate accounts at SchoolsFirst. One is connecting and downloading just fine, but my main account with my checking , credit card and loans stopped downloading transactions on 11/24. Initially, it was just not pulling in any transactions and was not showing in the list of accounts updated. Since then, I have tried resetting two of the accounts in my list, I have reset my password, I have deactivated and tried to set up a new connection for the accounts and all have failed. When I tried to set them back up I get the error below.
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Same issue here. I called Quicken support and there is a problem on Quicken's end. On my end I have reset my passwords, deleted and restored all my accounts with new passwords with no luck. Last, I have tried downloading a Quicken file to import and I get a Ol-221-A error message. If there was another banking app I would use it. This is so frustrating!!
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Updated to the latest Quicken update. Tried logging into Schools First again this morning. No connection the the usual two factor authorization isn't coming up. It's been going on since 11/26. Again I can log in directly to schools first from my computer. The two factor authorization works in this scenario. But not with Quicken. It's tough having this coming up during the Xmas shopping season when I need to keep track of finances.
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Ditto for me. Quicken is telling me I am using the wrong username and password. Tried downloading for the past three days. I did try unlinking and relinking my accounts per their suggestion. But no go.
Schools First response:
"We certainly understand the importance of assuring your transactions are accounted for, however we do apologize; SchoolsFirst FCU does not support third party apps or software. Since QUICKEN is not a SchoolsFirst FCU product, we cannot guarantee the accounts will be linked or configured.
As many third party apps require data from accounts, this can lead to system delays or pose a security risk to our online banking system which can affect many, if not all Members.
In attempts to troubleshoot, we do recommend unlinking your QUICKEN account and relinking the account.
SchoolsFirst FCU does not have an ETA of when or if, the connection to QUICKEN will be regained."
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SchoolsFirst is closed today (29 November 2024), so it isn't possible to get anyone via phone or chat.
I've no idea why but over the past several years there have been sporadic issues with Quicken failing to connect to SchoolsFirst FCU. Sometimes it goes on for a week or two. Secure messages are untimely as SFFCU sometimes takes a few days to respond, and usually the person responding comes across as a front-line rep with no particular Quicken knowledge or resources they can provide. They usually suggest calling the credit union and going to extension 6521.
When I have pressed SFFCU on this their people politely advised that they maintain Quicken connectivity as a service, more or less out of the goodness of their hearts. Since being a customer of some too-big-to-fail bank doesn't work for me, I look at this as one of those things that have to be dealt with from time to time. There are trade-offs.
Doing a deactivation/reactivation— the seemingly standard operating procedure— can be a hassle because for whatever reason the opening balance in long-established Quicken accounts can be occasionally changed (at least in the Windows version). This will make future reconciliation impossible unless fixed.
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I got the same problem - I contacted Quicken Support and they are looking into it. The rep said that they don't have a timeline to give me, but I would be notified by email when they have it resolved.
Mark
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So this is the error message from Schools First
Mark
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Same issue for me. So frustrating….
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Same issues for me on 2 different SchoolsFirst accounts.
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Hello again,
This issue has been escalated to be further investigated. However, if you have not done so previously, we still ask that you please navigate to Help > Report a problem within your Quicken program to submit a problem report with log files and screenshots attached.
As mentioned previously, it would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.
(CBT-451)-Quicken Anja
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SchoolsFirst FCU is open limited hours today and I talked to one of them who is on the team responsible for Quicken connections, among other things. They have no ETA of a fix yet. But hopefully some of the collective angst caused by this outage will get through and help motivate a fix to be made soon.
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Created a new data file and tried to add SchoolsFirst FCU accounts. Same CC-503 error. I've sent the error report to quicken per the above suggestion.
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We appreciate you sharing this information with the Community! Thank you.
-Quicken Anja
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I am having the identical CC503 error with my Schools First account despite resetting the account several times, then disabling and unsuccessfully trying re-enable online connectivity- ie CC503 now on attempting to set up online services for Schools First (Only this account)- other banks work fine. No Problem logging into the Schools First website with the same username and password. This has been a persistent problem for the last 1-2 weeks. Running Quicken R59.35, Build 27.1.59.35
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I'm affected as well. Quicken is displaying the CC-503 error when connecting to my Schools First FCU account. I tried resetting my Schools First FCU Password but still got the CC-503 error. I then deleted the Schools First FCU Quicken account Quicken but cannot add the Schools First FCU account because I continue to get the CC-503 error. I followed the troubleshooting instructions here: Error When Updating Accounts: CC-503 | Quicken. It might help to know that I can (without errors) connect to Schools First FCU and download transactions from "Personal Capital" (which is now Empower Personal Wealth | Empower). Running Quicken R59.35, Build 27.1.59.35. I used the Quicken "Report a problem…" to submit my log files. Please resolve this issue. Thank you!
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Hello All,
Thank you for coming to share that you are experiencing this issue.
Please let us know once you have submitted logs using the instructions from Quicken Anja’s previous response.
We apologize for any inconvenience.
-Quicken Jasmine
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Submitted my error report yesterday
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Same issue here.
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Me, too!
And, just an FYI:
This has been an issue that reappears every few years for quite a few years. I've been around awhile with Quicken and SchoolsFirst. A few years back (before Quicken was spun off from Intuit) I was asked by a SchoolsFirst agent, "Why do you need that program?" insinuating it was an old school and irrelevant remnant from the early days of the internet. I explained that it was an efficient and inexpensive way to keep books for a small proprietorship business, a nonprofit school union, and my own personal finances. The SF rep went on to say there is some kind of fee paid to Quicken by the credit union for the connection between them and that was holding up and/or possibly eliminating the Quicken connection altogether. In the meantime, SchoolsFirst has maintained the relationship and Quicken has gone through a modernization process and continues to serve me well.
Hopefully, this new connection issue will be resolved soon and I can get back to the peace of mind than comes with a decent financial planning program! However, I fully expect that a similar issue will appear yet again…
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the last few days I can’t download schools first. They have dual factor authentication but quicken doesn’t recognize it. I contacted support and they told me I was locked out. User id and password work on schools first website. This is since latest update
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This is getting so old Quicken! I have never seen a program with so many updates, yet so many things that get broken on these updates. Time to find other choices
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Same thing here since Tuesday 11/26. CC-503 error on 5 accounts including my auto loans. This did happen a couple of years ago and SFFCU had to fix it on their end, but it did seem to be a result of a Quicken update to the software. [Removed - Speculation]
I reconcile my accounts at the end of the month, so it's disappointing this hasn't been resolved yet going into December.
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