Quicken Personal & Business Download Problems

JoelC
JoelC Quicken Canada Subscription Member ✭✭✭✭
in All Things Canadian (Windows)

I am building a new computer to have a clean / fresh build.

I have a Quicken Personal & Business Canadian subscriptions.

I logged into my Quicken account to download Quicken Personal & Business only to discover that the only download option was Quicken Classic, not what I need or want.

Please, tell me, how do I download Quicken Personal & Business?

Thank you.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @JoelC,

    Please be advised that all Quicken products are now called “Quicken Classic”. This was done to better distinguish the difference between Quicken and Quicken Simplifi as both are products provided by Quicken.

    However, your subscription tier should remain the same, and I can see in our internal system that you do still have a Home and Business Canada subscription. Once you install the program, you can also very this by navigating to Help > About Quicken.

    Hope this clarifies things!

    -Quicken Anja
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  • JoelC
    JoelC Quicken Canada Subscription Member ✭✭✭✭

    @Quicken Anja appreciate the clarification.

    One critical follow up: The version I downloaded could not be installed because of the BindContent.Exe bug. How do I get a Canadian version that can be installed?

    Thank you.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited December 3

    Can you tell you us the exact version number you tried to install?

    Thank you!

    -Quicken Anja
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  • JoelC
    JoelC Quicken Canada Subscription Member ✭✭✭✭

    @Quicken Anja I wish I could but because I cannot install it there is no way for me to determine the version.

  • Quicken Anja
    Quicken Anja Moderator mod

    Where are you downloading the version you're trying to install from? Is it directly from within the Quicken program, or is it a Manual Patch from this support article?

    Please confirm.

    -Quicken Anja
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  • JoelC
    JoelC Quicken Canada Subscription Member ✭✭✭✭

    I am downloading the version from my "account page".

    How can I get the patch to work when etc bas program does not download?

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @JoelC Are you running QWin on a Mac, using a Win emulator?

    Because that's the scenario that I'm aware of that encounters the BindContent.exe issue …. which is actually a flaw in the emulator not in Q itself.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • JoelC
    JoelC Quicken Canada Subscription Member ✭✭✭✭

    @NotACPA confirmed, I am running QWin on a Mac using Parallels.

    I do not understand why a previous version of version of QWin works whereas the current version does not work were it an issue with teh emulator.

  • JoelC
    JoelC Quicken Canada Subscription Member ✭✭✭✭
    edited December 3

    I am frustrated!

    I called Quicken to get assistance in installing QWin in Parallels on my MBP and discovered the Quicken has a serious versioning problem:

    — On my current VM I am running QWin R59.9. When I check whether there is a newer version, I am told no, I have the latest version.

    — On the Quicken.ca webpage the version of Quicken I downloaded and successfully installed is R60.15. A different version!

    — On my Quicken Account webpage the version of Quicken that is available for download is different from that at Quicken.ca as it does not install. I cannot determine the version as I acannot get it to install.

    I would like to think that to avoid customer frustration (as I have experienced over the last two days), to make sure customers always have the latest and greatest (after all. I am paying for a subscription) and to minimize the number of support calls Quicken woudl always make the latest version available for download EVERYWHERE!

    Comments / thoughts encouraged and welcomed!

    End of rant!

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    The upgrade from R59 to R60 (i.e., General Release) only happened late today. SO, depending upon the exact time that you checked it might not have been available. OR, it might have been available in Q US but not yet in Q Cda.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • JoelC
    JoelC Quicken Canada Subscription Member ✭✭✭✭
    edited December 3

    @NotACPA fair enough but I just checked R59.9 and it still says it is current!

  • Arctic Hare
    Arctic Hare Quicken Windows Subscription SuperUser ✭✭✭✭
    edited 6:40AM
    https://community.quicken.com/discussion/comment/20464754#Comment_20464754

    My understanding is that, although the Canadian version and the USA version now sport - eventually - the same version numbers, they do not necessarily get released to both countries at the same… if you follow me.

  • JoelC
    JoelC Quicken Canada Subscription Member ✭✭✭✭
    edited December 3

    @Arctic Hare appreciate the information, very helpful especially that the CAD RXX.YY (will eventually) = USA RAA.BB! That said, I do think that all download / references sources should be updated before the switch is flipped. Just saying.

    PS. I will check at the end of day tomorrow to see where QWin in my existing VM still thinks R59.9 is the most current. :)

    PPS. Please do not misunderstand me. I am thrilled that I have successfully installed QWin in my new VM. And, so much so that I complete the Quicken survey and gave the help person the highest marks possible!

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