Bills & Income freezing

Quicken Windows Subscription Member ✭✭
edited January 25 in Paying Bills, Online Billers & Reminders (Windows)

I have an issue where my quicken freezes when I click access Bills & Income. I have to delete task in task manager to kill quicken session and when I reopen I run validate.. Validate always says it found and repaired a reminder. then I can operate in that session. The next time I use that data file, the same thing occurs.

Any thoughts?

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Answers

  • Quicken Windows Subscription Member ✭✭

    this is validation message I get. It seems that validation never truly removes the bad record. When I look at reminders, I see nothing odd or missing.

    Validating your data.
    Quicken found a damaged scheduled reminder and removed it. Please check your scheduled reminders by going to Tools>Manage Bills and Income Reminders.

  • Quicken Windows Subscription Member ✭✭

    exact same issue. seemed to start after my Citi card could finally download again, but pure speculation that the two are related.

    issue reappears every time i sync accounts and bills. only way to get back into Bills & Income is to repair via validate > jump in to Bills & Income before the next sync. once the next sync occurs, the freeze starts again :(

  • Moderator mod

    Hello @philliesphan0880 and @mmmr,

    I know that you both mentioned attempting the validate process as a troubleshooting step, however, I would like to provide the full instructions for validating and super validating your file. I recommend that you save a backup file before performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    I hope this helps!

    -Quicken Jasmine

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  • Quicken Windows Subscription Member ✭✭

    Just to not I tried this before and just tried again. The issue still happens after following each step exactly

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Did any of the Validate or Supervalidate runs display any error mesages?

    How big is your Quicken data file, in KB or MB, as indicated by Windows File Manager?
    Does your data file grow by many megabytes every time you start Quicken?

    Please ty this:

    1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    2. Reboot Windows.
    3. Start Quicken. Do not run One Step Update. Attempt to access Bills & Income tab again.
    4. If it still hangs, call Quicken Support on the phone during posted hours of operation and request help.
  • Quicken Windows Subscription Member ✭✭

    it displayed the same message that bill reminder damaged and was fixed. file is only 10mb

    Note I can open bills and income reminders from the tools menu or hitting ctrl J only the bills and income in the dashboards locks up quicken

    image.png
  • Quicken Windows Subscription SuperUser ✭✭✭✭✭

    That Validate message about a damaged reminder having been fixed may be a red herring.
    I suspect that it doesn't really do anything, especially if you get the same message every time you run Validate.

    Use Tools / Manage Bill & Income Reminders and review the entire list.
    Can you find a suspicious reminder, one that's been giving you problems when you're trying to execute it or that indicates a status of Done?

    You may have to fire some shots into the dark and listen for "Ouch!" … create a duplicate of (pick one) any reminder and then delete the original. Now go into the Bills & Income tab and see if it starts correctly or not …

  • Quicken Windows Subscription Member

    I have the same issue. Super Validate returns "Quicken found a damaged scheduled reminder and removed it. Please check your scheduled reminders by going to Tools>Manage Bills and Income Reminders."

    I deleted all of my scheduled transactions and got the same results with Super Validate. I have no scheduled transactions in the Bill, Income and Reminders tab yet Quicken continuously states it found a damaged scheduled reminder and removed it.

    How does this get fixed?

  • Quicken Windows Subscription Member ✭✭

    thank you for the suggested steps, but I had previously performed all those steps before posting my comments, and once again tried. the same issue persists. it would be helpful if more verbose error logging were available to support troubleshooting and the ultimate identification of the problematic reminder/bill(s)

  • Quicken Windows Subscription Member ✭✭

    my experience is it "fixes" it partially but doesn't remove it. I still have a phantom record in another datafile that was "removed" and every type I validate it creates a new account and the onesided transaction again.

  • Member ✭✭✭

    I have had this issue for at least a year. Just did the copy-your-file routine and it wiped out my password vault. But still got the same error message about a damaged scheduled transactions. I have none - stopped using this troublesome feature long ago.

  • Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    If the Validate/Super Validate did not correct the issue, then the next step is to restore a backup from before the issue started (if possible).

    Please let me know how it goes!

    Quicken Kristina

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  • Quicken Windows Subscription Member ✭✭

    restoring from a backup does not solve the issue we are all having nor will it keep it from occurring in the future . I have been experiencing this issue for so many months that to go back far enough would mean rebuilding my accounting for almost the whole year

  • Quicken Windows Subscription Moderator mod

    Thank you for your reply @philliesphan0880,

    Since it's been going on long enough that restoring a backup isn't a viable option, the next thing to try is creating a copy of your data file, which will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with.

    If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates. Note - If you believe older data may be causing the issue, you would "shrink" the file by adjusting the date range to exclude that older data.

    image.png image.png

    It's important to know that all online services will be disconnected in the copied file, and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason for this is that the new copy also creates a new and separate dataset ID. Please check to make sure the issue is resolved before reconnecting everything.

    If the issue is not resolved in the copied file either, then feel free to switch back to your original file.

    Thank you!

    Quicken Kristina

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  • Quicken Windows Subscription Member ✭✭✭

    So this just started happening for me, and since apparently nothing fixes it, I suppose I just need to avoid touching the Bills & Income list until Quicken finally concedes there's a problem, finds it, and fixes it. Sigh.

  • Moderator mod

    Hello @jgackson,

    Thank you for joining this thread. Have you attempted the troubleshooting steps previously provided by @Quicken Kristina?

    Let me know!

    -Quicken Jasmine

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  • Quicken Windows Subscription Member ✭✭✭
    edited December 2024

    Yes, I tried everything suggested, to no avail. Throughout I'm able to view, enter, delete, or modify reminders via ctrl-j or the Tools menu; the freeze happens reliably if I click the main "Bills & Income" menu or attempt to edit a pending reminder in a register (for example, to do "edit this instance and all future instances" to update a regular bill amount). Only remedy is to kill Quicken via Task Manager and restart it, after which the problem is still there to be triggered.

    1. Validated file. Quicken claims to remove broken reminder. Problem persists
    2. Supervalidated file. Same outcome.
    3. Looked through all reminders to see if any looked odd or unusual. All seemed fine.
    4. Mondo patch. Same outcome.

    I have a very large data file and lots of OSU accounts, and except for the Bills & Income issue the file validates clean, so I don't believe the problem is with my data file but rather is some broken link within Quicken. Until Quicken fixes this I just need to remember not to click on the main B&I menu or to edit reminders from the register.

    Looks like this is going to be another Quicken bug where Quicken blames users' data files for months before quietly fixing a problem whose existence it refused to acknowledge—sorta like the repeated authentication requests, which mysteriously went away a few weeks back.

  • Moderator mod
    edited December 2024

    Hello @jgackson,

    You did not mention attempting to copy your data file. Have you tried that yet?

    Let me know!

    -Quicken Jasmine

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  • Quicken Windows Subscription Member ✭✭✭

    So far as I can tell no one who's tried that has found the problem fixed, and going through that is a major hassle (I'd have to reestablish almost 20 logins, not to mention mobile access), so unless you actually have a theory why that would work I'm not going to try it. I get very tired of Quicken's fixes for all problems always being exactly the same, which leads me to believe you're working from a script rather than actual efforts to understand and fix the problem.

    If you can tell me why copying a large file that validates clean would have any effect on why a particular menu item doesn't work, I'll be happy to reconsider.

  • Quicken Windows Subscription Moderator mod

    Thank you for your reply @jgackson,

    If you haven't already done so, please try deleting and recreating the reminder that Validate says is broken.

    If that doesn't work, the next step would be creating a copy of your file and testing if the issue is resolved in that copy. Creating a copy of the file rebuilds the database in that file, which can correct some issues. It also gives you the ability to truncate your file (exclude data from before the date range that you select), which can help if you believe the issue is being caused by older data in the file.

    To reduce the hassle of creating a copy, I recommend that you reconnect only what is necessary to test if the issue is resolved or not. That way, if making a copy does not correct the issue, you can just go back to your main file. If the issue is corrected, then you would want to reconnect everything and use the copy going forward.

    Please let me know how it goes!

    Quicken Kristina

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  • Quicken Windows Subscription Member ✭✭✭

    Of course I'd have tried deleting the offending reminder if that were possible, it would have been the first thing I tried.

    But, as other posters have pointed out right here, one symptom of the bug is that Validate doesn't identify the reminder it "deleted", which of course it should have if that's what actually happened. Yet more evidence that there's nothing actually wrong with

  • Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Creating a copy of the file is a way to force Quicken to rebuild the file's database, which can correct some issues. Additionally, when you create a copy, you have the ability to set a date range, which can help by allowing you to exclude older data. Note: You would exclude older data only if you believe that data may be causing the issue.

    I understand reconnecting everything in the copy is a hassle. To reduce that hassle, it's best to reconnect only what is necessary to test if the issue is fixed or not first, and reconnect the rest only if the issue is corrected.

    Thank you!

    Quicken Kristina

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  • Member ✭✭
    edited December 2024

    I have been having the same problem. I tried the steps above, and to my surprise, after performing the copy ( not a backup) Quicken did not lock up when I went to the Bills & Income tab. Great. I then proceeded to start to re-setup my passwords and reestablish my online connections. After reconnecting, my balances are off on every account I have reconnected with. One account I have gone back to July trying to find where the discrepancy starts, with no luck. Quicken and my bank account are still off. I can't imagine trying to do this with a CC account.

    Going back to my original file and deal with the Bill & Income issue.

  • Quicken Windows Subscription Member ✭✭

    unfortunately at some point there was code introduced that corrpupted transactions and in my experience with larger scalle accounting systems, they can only be corrected via direct data repair which I cannot imagine will ever happen. The utility works 90 percent of time but these issues need a different approach.

  • Quicken Windows Subscription Moderator mod

    Hello @philliesphan0880,

    Creating an improved repair tool is on the roadmap for the future, although we do not have an ETA. I'd recommend bookmarking this Idea post, since any updates will be posted there:

    Need a tool to really, truly, repair data corruption (13 Merged Votes)

    Rocket J Squirrel

    Thank you!

    Quicken Kristina

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