Regions not Downloading
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I switched to Web Connect today. Did a full backup first. Then deactivated online services on each of my Regions accounts, added back online services as Web Connect. Six of my seven accounts worked seamlessly. On one account, I had to change the Opening Balance to the amount prior to the connection change. It correctly identified that it needed to download 24 days of transactions. I'll pay bills and make transfers in the Regions app until Direct Connection is fixed. I'll update if I encounter any problems in the next few days.
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I agree with the other members, we should NOT have to change to web connect and lose features that we are paying for. Quicken and Region are large corporations and this should not be taking this long to fix this issue. Direct Connect has been working for years and now all of sudden they are unable to fix it. We do need an update, we would like to see something from the CEO about this issue.
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it is now December 30. Quicken has still not fixed this issue. Nor have they gotten the word out to their support people to stop providing wrong answers.
The limited information they provide in the weekly “updates” in the web page they tell us to “keep checking” suggests that they have made no progress at all in understanding or resolving the issue.What will it take for Quicken’s management to realize that this issue is not a minor inconvenience? When will they assign the right resources and adequate importance to the task of fixing this problem?
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Just fyi…Quicken seems to have been sold to Aquiline Capital Partners in 2021. [Removed - Speculation]
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New Year's Eve and no joy in quickenland. I couldn't agree more with the previous posters that this appears to be a Quicken problem and they are not fixing it.
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The question is 1. do they just want to get rid of direct connect, which is what we all depend on. 2. Do they want everyone just to drop quicken and move to another product.
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You would think that at least a weekly status report. That is what it started out being 12/16, 12/23 you would have hoped a 12/30 update.
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Quicken Jasmine. That answer has gotten very stale. This problem has been known for a month now and asking users to “ check the community alert, when Quicken never posts any meaningful information is inadequate. The functionality Quicken broke is at the core of the product’s value. This is NOT some mere inconvenience. When can we expect our subscription fees to be credited back?
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I switched to Web Connect today since Direct Connect hasn't worked with Regions for a month. The only thing to watch out for is to make sure the account names are the same as those that Web Connect will show. Mine weren't and I had to edit the names to be the same. If you don't it won't find the account to link. Once that was done, it found and linked my accounts and I was able to download a month's worth of transactions and reconcile the accounts with no issues.
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Web Connect has been working for me for several days. My accounts linked without changing names, but I did have to update the Opening Balance of 1 account. One Step Update has prompted me for my security question answers a couple of times but not every time. I'm going to follow up with Regions tomorrow about the status of Direct Connect.
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@Quicken Jasmine One thing I’ve noticed is that my mobile app seems to work with Regions. Meaning that pre entered transactions clear. Also, my checks on desktop seem to clear even though I still get the error codes. Strange
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It is now 30 days, and Quicken is no closer to solving this problem than they were on day 1.
Do you think they will be as forgiving when it’s time to bill us for our “support fees”?
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Hasn’t worked for over 2 months. Please fix!
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Financial Institutions typically declare a moratorium on system updates during late December/early January. Hopefully, this is the case here and a fix will be implemented soon.
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This is really ridiculous. No downloads for almost a whole month. No response from quicken since before Christmas. Could we get an update please. Tax season is soon upon us!
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yes a large number of larger corporations will do what they call a code freeze during December. but this is a Severity 1, affecting a large number of Quickens customer base, It is not sporadic and is a complete outage, that has gone on way too long. They should have a war room working with Regions and their 3rd party vendor fixing this, even in a code freeze - which is for new changes, which this is not. This is not a Rant but an educational message, as I handle these situations at the company that i work for.
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and the issue as of Thursday Jan 2, 2025 @ 1456 is still happening. No updates from Quicken as to an eta. And by utilizing the Web connect, is not I have been paying for all these years. If they were going to change the product like this, it should have been informed. and I would not have renewed and requested a partial refund.
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Quicken update R60.20 was applied this morning. The problem is still occurring. The release notes make no mention of the Regions problem .
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I too was hopeful when I tried to update this morning and there was an update to the code. I applied it but there was no fix for the Regions problem that has been there for over a month. I would appreciate an meaningful reply that would give us the names and addresses of the people who are supposedly working on this issue.
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yes the update is just their monthly release. Still no Joy. this just does not make sense in taking this LONG to fix a critical issue like this and it is affecting so many customers.
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it is high time they put a different team on this problem. The one which has had the responsibility for the last month is clearly not adequate yo the problem.
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I just did an update and the Regions accounts updated after a error recovery. Is this fixed @Quicken Jasmine ?!
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Same results as Tman. Error recovery, then updated again. All the transactions seemed to have downloaded. Fingers crossed.
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It looks like the download error is fixed. I had to update twice.
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R60.20 seem to have fixed this for me
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Fantastic. Worked for me after two updates. Still, what a mess to clean up!. Now, will we have our subscription extended by a month?
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Worked for me as well after 2 updates.
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Worked for me after 2 attempts.
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