Reauthorize Citibank Fails/CC-505 Citi Accounts [QWIN]

These are Citi Retail Services cards. There was an Announcement posted on 3/21 that Citi's Retail Services cards were going to be migrated from the EWC connection to the EWC+ connection:

At that time I was able to proactively change my Sears Card in a test file from EWC to EWC+ without issue. I was also able to add it as a new account with EWC+ in a separate test file without issue.

I did not try to upgrade my EWC connection for card in my primary file at that time as I was planning to not do that until Quicken would prompt me to make the connection change.

Yesterday and today I have gotten prompts in my primary file to upgrade the connection to EWC+ but every time I try to do that the reauthorization process fails. For me it has failed after I am pushed to and logged into my online account but after selecting the account to be reauthorized for downloads. I also deactivated the account in my primary file and then tried to set it up, again, and also tried to add it as a new account in a test file but the reauthorization process failed in both cases and at the same point in the reauthorization process.

I am able to log into my Sears Card online account without issue but the login page does not look normal with some distortions in the login fields.

I am also able to download my Sears Card with EWC (in a restored file from last night) without issue.

It seems to me that Citi is encountering issues with the implementation of EWC+ for the Retail Services cards.

UPDATE: In a test file I was just now finally able to add my Citi Sears Card account with the EWC+ connection method….but I needed to temporarily disable all of my browser's add-on extensions BEFORE doing Add Account.

This morning I attempted to authorize my Sears Card account in my primary data file. I was optimistic that it would work because of the success I saw last night in my test file and @Greg Brown's update this morning. But it failed after logging into my online account and submitted the request to authorize the credit card account.:

I also noticed a change when I tried to do OSU with the EWC connection: For the first time in the last couple of days I was not prompted to authorize the account to EWC+. So, it would appear that Citi Retail Services is still encountering intermittent authorization failures (or successes).

I'm not too worried about this at this time because I am still able to download via EWC and since the notice I got from Citi a few weeks ago said that the transition process would not be completed until 4/12. So, I'll just keep trying each day until the authorization process is completed.

BTW, the Sears Card EWC+ connections that were successfully set up in 3 different test files have been working well with no error codes nor messages, so that is good.

It took me 4 attempts over the last hour to successfully authorize EWC+ for my Sears Card but it finally did work. Not sure why I got 3 failures because I followed exactly the same protocol with each attempt….the exact same protocol used over the last 3 days which sometimes worked and sometimes didn't.

Citi Retail Services has been having a lot of issues implementing and sustaining the new EWC+ connection. Others have been reporting similar issues. I've encountered many issues with my Sears Card in my main data file and in 3 other test files. Works for a while….stops working with an error code of CC-503/-505…reauthorization sometimes works and sometimes doesn't. The old EWC connection still works for me in a test account but I cannot set up a new EWC connection anymore.

In addition, sometimes I can log into my online Sears Card account but at other times I get an error message and I cannot get logged in.

I haven't seen an Alert about this issue being posted.

It's a good thing I do not use this card a lot. Hopefully Citi will get ti resolved, soon.

@Ghawkeswood , @iminden - Please submit a report of this issue to Quicken. They are collecting reports which are being reviewed and passed along to their development team. In QWin, go to Help > Report a Problem. I'm not sure how to do this in QMac. Be sure to attach the log files and, if you feel comfortable doing so, attach the sanitized data file. (Sanitized data files remove personal information from the files.)