Reauthorize Citibank Fails/CC-505 Citi Accounts [QWIN]

One item that I haven't seen mentioned is that if your card is "old school" like mine was, the "Financial Institution" in the account properties will be listed as Sears. Change the field to Shop Your Way and set up Online Services. This will change the website that it opens and your credentials should work.

Really, this is way harder than it should be. Shame on Quicken and Citibank. We pay enough money that this stuff should WORK without so much customer effort.

The link provided inside Quicken does not work. I can, however, login to my account using my user ID and my password. I am assuming this will be the same problem with Home Depot. Both cards are issued by Citi.

Is there a workaround or will Quicken just never login to those accounts?

I saw a post on another thread that says this issue has been resolved. I can assure you it has not.

I am still getting the same error when trying to reauthorize my Best Buy and Home Depot accountsl.

I can log in to both of them directly on their websites. I have successfully changed passwords for both of them. But still cannot connect through quicken re-authorization.

Here is the thread that says it has been resolved. It was posted yesterday. I did receive a Quicken update today, but the problem persists:

RESOLVED 3/31/25 Citi Migration Issues — Quicken

I tried again today and it finally worked for me. I'm using Firefox and forgot to disable my extensions beforehand, but it still worked fine.

FYI, I'm using Windows 10 Pro.

I'm having the same issue with all of my Citi Retail cards (Home Depot, Best Buy). It's definitely not resolved. Running Quicken Classic Deluxe vR61.21 on Windows 11 Pro. I tried several times with both accounts, and each time I got "We encountered a problem processing your request. Please try again later."

I cleared all browsing data, disabled extensions, and even tried edge instead of chrome. Really need solution ASAP for this.

Same issue here with Brand Source Credit Cards. I can log in directly to the Brand Source website with no problems but when I attempt to reauthorize the account through Quicken, I get an error stating the username or password is incorrect. Quicken has marked the issue as corrected on March 31, 2025, but I am still having problems with my Brand Source account. I am using Quicken Premier for windows via subscription on Windows 11.

I am also having issues with my Best Buy credit card. I have been able to log into my Citi-Best Buy account, select the card, but then Quick fails to connect.

Finally got my Home Depot CC linked with Quicken. I read some of the previous posts concerning extensions, etc and decided to just try Firefox as @Steven Latus mentioned. I installed Firefox, made it my default (without setting up extensions, creating a Firefox account, etc.) and tried again. Everything worked as it should have originally using Edge.

I'm encountering similar problems with my Sears-branded Citi card that has been going on for weeks.

Attempting to reauthorize the Citi Shop Your Way card in Quicken opens up a new Citi window that says Sears with the Sears Home logo at the top and © 2024 Citigroup Inc on the bottom right. Attempts to login on this page result in the error message "We encountered a problem processing your request. Please try again later". (https://citiretailservices.citibankonline.com/RSauth/ob/aggregator/obsignon? siteId=SEARS&pageName=obsignon&langId=en_US).

Trying to retrieve my user ID on this page using either the (1) Yes, I have my Sears Card® or (2) No, I do not have my Sears Card options also results in the “We encountered a problem processing your request. Please try again later.” error message.

Trying to reset the password on this page using either the (1) Yes, I have my Sears Card® or (2) No, I do not have my Sears Card options also results in the ”Something you entered wasn’t right. Try again. After too many failed attempts, we’ll temporarily lock your online account” error message.

Using the same credentials on the Citi Sears card website works fine. (https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=PLCN_SYW&langId=en_US#signoff)

My Quicken Deluxe for Windows is Version R62.16 / Build 27.1.62.16 and my OS is Windows 11.

I’ve spoken at length with Citi technical support who assured me this was a Quicken issue. This known issue has been going on for weeks with no resolution. Please give this widespread issue the attention it deserves to resolve this issue for the multitude of Quicken subscription holders that are affected.

Thank you for your attention to this issue.

I am still having same issue as others have reported trying to setup/reauthorize my Citibank Shell Mastercard for online access.

First I select the Financial Institution in Quicken

Quicken says I need to authorize with Citi

Browser opens on a Citibank page. I am able to login with my credentials.

Citibank site seems to be having some sort of issue and is unable to display the account name (i.e. Shell Credit Card" or "Shell Master Card" or something other than "null"). The page is also not properly displaying what info will/won't be shared.

Nonetheless, filling out the page and selecting "Authorize" redirects to a Quicken hosted page (see URL) and returns a successful message.

But when I return to Quicken - the Quicken app sadly tells me that the sign-in has failed.

I have reported this issue to Quicken through the app.

At this point I'm not sure if this is an issue on the Citi side or on the Quicken side…but either way I have been unable to setup my account for transaction download.

Is anyone from Quicken still investigating these issues?

Although as I posted earlier, I had success with Firefox (my default browser), even though I had neglected to disable/uninstall my extensions first (and I have 15 of them running). Apparently, simply waiting a day and then trying again to connect fixed my problem with my Best Buy/Citi credit card account.

Along with everyone else here, I've been struggling with getting my Citi Sears card working for the last 2+ weeks and had tried a variety of suggestions given here and along the way received virtually every error that has been mentioned at various times. My System - Latest version of Quicken, completely patched Windows 11, default browser is Chrome with fairly common security settings, and a couple plugins.

Here's what just finally solved it for me. Changed my default browser to a plain vanilla Firefox Browser (make sure you either use the Windows "Set Default" button at the top of the Default Browser screen, or set it for all the relevant file types and http & https). Then I went through the Quicken Add Online Account function and then linked to my existing Citi account. That's it. Worked like a charm. Something about Chrome and/or my Chrome settings - probably multiple things.