Fidelity error OL 295-A (QWIN)

Member ✭✭✭
edited May 5 in Download, Add/Update Accounts (Windows)

Fidelity is receiving error OL 295-A as of April 4th. Is there an eta for a fix?

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  • Quicken Windows Subscription Member, Windows Beta, Mac Beta Beta
    edited April 4

    Same for me. This started this morning. Please fix this, Quicken!

  • Quicken Windows Subscription Member ✭✭

    I am getting OL-295-A error when Downloading from Fidelity Investments. 4/4/2025.

  • Quicken Windows Subscription Member ✭✭✭
    edited April 4

    Fidelity is rejecting this transaction, Fidelity is switching to a secure connection called "Fidelity Access". When will Quicken implement this secure connection capability?

  • Quicken Windows Subscription Member ✭✭

    I am receiving this as well.

  • Quicken Windows Subscription Member
    edited April 4

    Same for me.

  • Quicken Windows Subscription Member ✭✭
    edited April 4

    same ( worked once though, odd)

  • Quicken Windows Subscription Member ✭✭

    As of this morning, I can't download transactions from my Fidelity accounts. Anyone else?

  • Quicken Windows Subscription Member ✭✭

    Same for me.

  • Quicken Windows Subscription Member
    edited April 4

    Tried again just now and it was successful.

  • Quicken Windows Subscription Member ✭✭✭✭

    Ditto. This is a new error. I successfully downloaded transactions late in the evening on April 3.

    Screenshot 2025-04-04 062656.png
  • Moderator mod
    edited April 4

    Hello All,

    Thank you all for taking the time to bring this to our attention!

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-635)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Windows Subscription Member ✭✭

    I am getting this same message this morning for my Fidelity Investments accounts, but my Fidelity NetBenefits accounts are updating normally.

  • Quicken Windows Subscription Member ✭✭✭
    edited April 4

    Fidelity had been very reliable. This AM I am getting the OL-295-A from my Fidelity accounts.

    Maybe a little busy with all of the market churn…..Will continue to try.

    Was broken earlier - working foe mr now (0948 EDT)

  • Quicken Windows Subscription Member ✭✭✭

    I also received the error. Any response officially from Quicken support or Fidelity when it will be resolved?

  • Quicken Windows Subscription Member ✭✭
    edited April 4

    I am getting the same error

  • Quicken Windows Subscription Member ✭✭✭

    Fidelity submitted this in a chat:

    At this time, we have received additional reports regarding this error and our developers are working with Quicken towards a resolution. We have not been advised about the connection being changed "Fidelity Access". I apologize for the inconvenience this has caused. Please check back later on the connection and I have relayed to the developers that you are currently being impacted.

  • Quicken Windows 2017 Member ✭✭

    Also experienced this error this morning :-( Hoping for a quick resolution.

  • Quicken Windows 2017 Member ✭✭
    edited April 4

    Seems like an intermittent fix? Ran from the register and it worked but now it's failing again :-(

  • Quicken Windows 2017 Member ✭✭

    Now seems to be working again. Hoping fix is permanent.

  • Quicken Windows Subscription Member ✭✭

    Working again for me also. Thanks for the quick fix.

  • Quicken Windows Subscription Member ✭✭✭

    Fixed…Thanks

  • Quicken Windows Subscription Member ✭✭✭

    mine still fails. Did anyone take any specific action.. or did it just magically work again??

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I first got this error code with my Fidelity accounts last night and, again, earlier this morning. I did Reset Account a little while ago and that appears to have resolved the error so no downloading problem now.

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

  • Quicken Windows Subscription Moderator mod
    edited April 4

    Hello All,

    We now have a Community Alert for this issue:

    NEW 4/4/25 Fidelity Investments - OL-295 / 16503 Errors

    Quicken Janean

    Though we do not currently have an ETA, you can bookmark the Community alert linked above to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    Thank you!

    (Ticket #11694259/CTP-12631)

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Windows Subscription Member ✭✭✭✭
    edited April 5

    My download worked fine on the morning of April 5. This was a rare outage for Fidelity; I was glad to see the download working again.

This discussion has been closed.

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