Fidelity error OL 295-A (QWIN)

quick20
quick20 Member ✭✭✭
edited April 4 in Download, Add/Update Accounts (Windows)

Fidelity is receiving error OL 295-A as of April 4th. Is there an eta for a fix?

Comments

  • asafblasberg
    asafblasberg Quicken Windows Subscription Member, Windows Beta, Mac Beta Beta
    edited April 4

    Same for me. This started this morning. Please fix this, Quicken!

  • tcschung
    tcschung Quicken Windows Subscription Member ✭✭

    I am getting OL-295-A error when Downloading from Fidelity Investments. 4/4/2025.

  • rotygolf
    rotygolf Quicken Windows Subscription Member ✭✭✭
    edited April 4

    Fidelity is rejecting this transaction, Fidelity is switching to a secure connection called "Fidelity Access". When will Quicken implement this secure connection capability?

  • dccrens
    dccrens Quicken Windows Subscription Member ✭✭

    I am receiving this as well.

  • TheWeaz
    TheWeaz Quicken Windows Subscription Member
    edited April 4

    Same for me.

  • user-trouble
    user-trouble Quicken Windows Subscription Member ✭✭
    edited April 4

    same ( worked once though, odd)

  • peterstaley
    peterstaley Quicken Windows Subscription Member ✭✭

    As of this morning, I can't download transactions from my Fidelity accounts. Anyone else?

  • peterstaley
    peterstaley Quicken Windows Subscription Member ✭✭

    Same for me.

  • TheWeaz
    TheWeaz Quicken Windows Subscription Member
    edited April 4

    Tried again just now and it was successful.

  • GermanBlueRam
    GermanBlueRam Quicken Windows Subscription Member ✭✭✭✭

    Ditto. This is a new error. I successfully downloaded transactions late in the evening on April 3.

    Screenshot 2025-04-04 062656.png
  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 4

    Hello All,

    Thank you all for taking the time to bring this to our attention!

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-635)

    -Quicken Anja
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  • tarheelras
    tarheelras Quicken Windows Subscription Member ✭✭

    I am getting this same message this morning for my Fidelity Investments accounts, but my Fidelity NetBenefits accounts are updating normally.

  • tfhoughton
    tfhoughton Quicken Windows Subscription Member ✭✭✭
    edited April 4

    Fidelity had been very reliable. This AM I am getting the OL-295-A from my Fidelity accounts.

    Maybe a little busy with all of the market churn…..Will continue to try.

    Was broken earlier - working foe mr now (0948 EDT)

  • bizmail
    bizmail Quicken Windows Subscription Member ✭✭✭

    I also received the error. Any response officially from Quicken support or Fidelity when it will be resolved?

  • dalepreston
    dalepreston Quicken Windows Subscription Member ✭✭
    edited April 4

    I am getting the same error

  • bizmail
    bizmail Quicken Windows Subscription Member ✭✭✭

    Fidelity submitted this in a chat:

    At this time, we have received additional reports regarding this error and our developers are working with Quicken towards a resolution. We have not been advised about the connection being changed "Fidelity Access". I apologize for the inconvenience this has caused. Please check back later on the connection and I have relayed to the developers that you are currently being impacted.

  • hobiemountaincats
    hobiemountaincats Quicken Windows 2017 Member ✭✭

    Also experienced this error this morning :-( Hoping for a quick resolution.

  • hobiemountaincats
    hobiemountaincats Quicken Windows 2017 Member ✭✭
    edited April 4

    Seems like an intermittent fix? Ran from the register and it worked but now it's failing again :-(

  • hobiemountaincats
    hobiemountaincats Quicken Windows 2017 Member ✭✭

    Now seems to be working again. Hoping fix is permanent.

  • tarheelras
    tarheelras Quicken Windows Subscription Member ✭✭

    Working again for me also. Thanks for the quick fix.

  • rotygolf
    rotygolf Quicken Windows Subscription Member ✭✭✭

    Fixed…Thanks

  • bizmail
    bizmail Quicken Windows Subscription Member ✭✭✭

    mine still fails. Did anyone take any specific action.. or did it just magically work again??

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I first got this error code with my Fidelity accounts last night and, again, earlier this morning. I did Reset Account a little while ago and that appears to have resolved the error so no downloading problem now.

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited April 4

    Hello All,

    We now have a Community Alert for this issue:

    https://community.quicken.com/discussion/7961453/new-4-4-25-fidelity-investments-ol-295-16503-errors

    Though we do not currently have an ETA, you can bookmark the Community alert linked above to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    Thank you!

    (Ticket #11694259/CTP-12631)

    Quicken Kristina

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  • GermanBlueRam
    GermanBlueRam Quicken Windows Subscription Member ✭✭✭✭
    edited April 5

    My download worked fine on the morning of April 5. This was a rare outage for Fidelity; I was glad to see the download working again.

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