One Step Update: CC-501 "Unable to update these accounts because of an error on the Quicken server."

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rxyquicka
rxyquicka Quicken Windows Subscription Member ✭✭
edited July 11 in Errors and Troubleshooting (Windows)

Monday 2025-06-09 at 01:08 PDT

Subject: One Step Update: CC-501 "Unable to update these accounts because of an error on the Quicken server."

For several days, when doing a One Step Update, I observed CC-501 error, "Unable to update these accounts because of an error on the Quicken server.", for all of my accounts (7). Accounts: AT&T Universal Card; [Redacted], Inc.; Chevron and Texaco Credit Cards; Citibank; [Redacted]; [Redacted]; and Wells Fargo Credit Accounts.

In addition, I just observed in the "Bills & Income" tab a yellow triangle with an exclamation point in front of three bills: AT&T Universal Card, Citibank, and Wells Fargo. When I clicked on the yellow triangle an "Attention Required" dialog box appeared with "Sign in problem." text and two buttons, "Fix it" and "Cancel". After clicking on the "Fix it" button, Quicken displays the "One Step Update Summary" dialog box that shows the list of 7 accounts with CC-501 errors.

Exiting Quicken and executing Quicken did not fix anything.

I did the "Report a problem..." for the One Step Update CC-501 errors. I did not include the Sanitized data file.

Quicken Premier Version R62.16 Build 27.1.62.16 Windows 11 Enterprise or Pro

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Comments

  • Heisenberg_
    Heisenberg_ Quicken Windows Subscription Member ✭✭

    Same here. All my credit card and bank accounts reporting the same problem. DO NOT Enter sign next to each account.

  • Heisenberg_
    Heisenberg_ Quicken Windows Subscription Member ✭✭

    I am getting this for all my accounts. Nothing has happened with my accounts

    image.png
  • crwalejr
    crwalejr Quicken Windows Subscription Member ✭✭✭✭

    Check out my post:

    Getting CC-501 Schwab account Updates in Quicken Classic Windows — Quicken

  • rxyquicka
    rxyquicka Quicken Windows Subscription Member ✭✭

    Monday 2025-06-09 at 21:42 PDT

    Earlier this evening, after One Step Update successfully updated all my accounts, the three bills — AT&T Universal Card, Citibank, and Wells Fargo — did not show a yellow triangle with an exclamation point in front of them in the 'Bills & Income' tab.

    .

  • richsbca
    richsbca Quicken Windows Subscription Member ✭✭

    My Windows desktop app just locks up as I run the onestep process. I must then 'end task' to get out of it.

  • Unknown
    Unknown
    edited June 23
    This content has been removed.
  • CaliQkn
    CaliQkn Quicken Windows Subscription Member ✭✭✭✭

    @YoYoDaddyO it looks like you have multiple CC-800 errors across multiple FIs. Take a look at this Quicken Alert -

    https://community.quicken.com/discussion/7963362/updated-6-19-25-mac-cp-account-not-found-windows-cc-800-errors

    In the Alert, there are steps you can take to fix the errors.

    If that still doesn't resolve the CC-800 errors, take a look at this FAQ, it contains additional steps that may resolve the errors -

    https://community.quicken.com/discussion/7962983/help-for-cc-800-errors

    Please report back to let us know if either of these resolved your CC-800 errors. We are trying to conclusively determine what steps are needed to resolve these errors.

  • Unknown
    Unknown
    edited June 23
    This content has been removed.
  • schmieg
    schmieg Quicken Windows Subscription Member ✭✭✭

    I am also receiving CC-501 errors on multiple accounts - Chase, Discover, PNC, US Bank and USAA. This pretty much eliminates any interaction for my daily financial connections.

  • Dnki
    Dnki Member ✭✭

    Help > Check for Updates. bet you lose a lot of customers over this one

  • schmieg
    schmieg Quicken Windows Subscription Member ✭✭✭

    Mine is now working, but this stuff is happening way too often.

  • Paresh Buch
    Paresh Buch Quicken Windows Subscription Member ✭✭✭

    Same here - multiple accounts not downloading. Very annoying when this happens so often. Quicken company and IT team needs to do better.😡

  • Unknown
    Unknown
    This content has been removed.
  • tnmats
    tnmats Member ✭✭✭

    As of today, Friday 6/27, something is still broken with One Step Update

    OSU worked OK yesterday afternoon for me but this morning (6/27) problems are back.

    OSU, when I try to update all of my accounts freezes/hangs Quicken. I had to manually terminate Quicken from the Windows Task Manger

    I restarted Quicken, but ran OSU for one individual account at a time. It finishes but Quicken acts like it never ran OSU. I went to reconcile each account after OSU update completed but Quicken asks me if I want to download transactions first, like I never ran OSU.

    For Citibank accounts, it gave me a CC-501 error twice but on the 3rd try no errors. But, same situation like the above, it acted like I had not run OSU since it asks me if I want to download new transactions first even though I had just run OSU.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited June 27

    6/27 8:15AM EDT:

    Like @tnmats I attempted an OSU this morning. The DC accounts completed OK but EWC and EWC+ accounts hung for 10 minutes "processing data." After that delay, the OSU progress briefly said "Complete" for all the accounts but the update summary only lists the DC accounts.

    I closed Quicken, re-opened, and repeated the process with the same results.

    I have reported via Report a Problem.

    QWin Premier subscription
  • sabijo7
    sabijo7 Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20496749#Comment_20496749

    Still same exact issue for me.

  • coolbranch
    coolbranch Quicken Windows Subscription Member ✭✭✭

    Ditto. No error but update seems to hang and take forever. Had to use task manager to close Quicken.

  • ianschneid
    ianschneid Quicken Windows Subscription Member ✭✭

    One step update is not working for me either. It is slow and then it says it completes. BUT the accounts are not actually updated?

  • Bill Man
    Bill Man Quicken Windows Subscription Member ✭✭

    OSU sill freezes program and need task manager to close it.

  • dalehawaii
    dalehawaii Quicken Windows Subscription Member ✭✭✭✭
    edited June 27

    Yup, it’s baaack…I’m getting the same issue this morning with OSU. I had planned to use Task Manager to end Quicken as it’s been stuck for 20 minutes, but it just completed, though I can see the accounts are missing expected transactions.

    Probably the same issue from a couple of days ago. I’ll wait for Quicken to fix this as I have other items on my agenda to manage today.

    Quicken user since 1996
    Quicken Home & Business Subscription
  • jasonw
    jasonw Quicken Windows Subscription Member ✭✭
    edited June 27

    I just got this error today

    quicken encountered a server side error while syncing your data [http-503]

    …I saw another recent post saying people had the same issue and it was resolved — but it doesn't say how it was resolved. How do I fix it?

    [Merged Post]

  • dalehawaii
    dalehawaii Quicken Windows Subscription Member ✭✭✭✭
    edited June 27

    Regarding the previous question about OSU completing and if the the accounts are updated, it might say it’s completed, but some of the accounts (EWC+) are not updated (I know as there are transactions that should have come through today).

    Quicken user since 1996
    Quicken Home & Business Subscription
  • gregnugget
    gregnugget Member ✭✭✭
    edited June 27

    My update today produced the CC-501 error for two accounts, of course the two with the most transactions - banking and credit card. I can't believe I'm going through this again like the CC-800 errors earlier this month.

    Quicken team - please do better!

  • dalehawaii
    dalehawaii Quicken Windows Subscription Member ✭✭✭✭
    edited June 27

    One more note, I confirmed the DC accounts are downloading as I see a transaction successfully downloaded, but the EWC+ accounts are not updated.

    Quicken user since 1996
    Quicken Home & Business Subscription
  • Tami Joachim Brzenk
    Tami Joachim Brzenk Member ✭✭

    One step update is no longer working for any of my accounts as of today. All of them say the last update was yesterday. I have tried running it several times and nothing works.

  • MikeCashio
    MikeCashio Quicken Windows Subscription Member

    Windows, issue started 6/27/2025, Bank of America, no error messages, does not update my checking, savings, credit card accounts.

  • Covington
    Covington Quicken Windows Subscription Member ✭✭
    edited June 27

    Same problem here. Quicken acts as if it's doing a successful update of all accounts, but actually, from most financial institutions it has not downloaded anything new. (It does download PayPal and Fidelity Investments.) Newer transactions are simply not there.

    Yesterday or the day before, Quicken displayed a brief message about a temporary problem with the servers. That message is no longer displayed, but I'm not getting transactions.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    We've reopened the Community Alert, and our teams are actively investigating.

    At this time, there is no ETA for resolution. We recommend referring to the Community Alert for any and all updates as they become available.

    We sincerely apologize for the inconvenience and appreciate your continued patience as we work to resolve this! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Unknown
    Unknown
    This content has been removed.
  • hobiemountaincats
    hobiemountaincats Quicken Windows 2017 Member ✭✭

    Having the same issue :( hanging at the Processing data stage and never completing :( does not download transactions or update quotes and investing data :( Power usage on Task Manager shows very high utilization during OSU processing.

    Any word on a resolution of this issue? It's been happening for about a week or so I've noticed. Thanks!

This discussion has been closed.

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