Activation Code Already Redeemed!?!

RobCody
RobCody Quicken Windows Subscription Member ✭✭
edited September 30 in Signing in, Passwords, and Activation (Windows)

Been using a dual-boot, multi-system, install of Quicken for years. This year, I get the error "You have already redeemed this code. Please contact customer support for more information". What is this all about? Per Article ID GEN82611, "With the Subscription Release of Quicken, there is no limit on how many computers Quicken can be installed on".

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    You need to contact Q Support, via the link at the top of this page. They're the only one's who can help you with this.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @RobCody,

    Thanks for reaching out!

    NotACPA is correct—you’ll need to contact Quicken Support directly. This type of activation issue usually requires an escalation, and Support has the necessary tools available to address this. Unfortunately, we are unable to resolve this through the Community.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Did you get the message when you installed Q on a new/different computer? If so, you don't need the activation code, it has already activated the subscription on the Q registration server.

    You just need to start Q on the new install and login in using the Q ID that was used for the activation.

    Per Article ID GEN82611, "With the Subscription Release of Quicken, there is no limit on how many computers Quicken can be installed on".

    That statement is true, but they ALL have to use the same Q Id to register them.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser, Windows Beta ✭✭✭✭✭

    Activation codes can only be used 1 time. Once the subscription has been activated you can download and install multiple times on multiple systems simply by using your Quicken ID and PW.

    You can download and install the software from your online Quicken.com account or from this Support Article: https://www.quicken.com/support/how-do-i-download-quicken-quickencom-after-i-buy-it/ .

    Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Home

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