Simplii bank Canada-CC-885 error

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Comments

  • Turtlelady
    Turtlelady Quicken Mac Other Member

    Still waiting for some answers, it think our patience has run out.

  • MCQuick
    MCQuick Quicken Mac Other Member

    My account renewal was just about the time this problem started, which means I have paid for nothing. Is there a refund or other offer coming from Quicken on this? Needless to say, I won't be renewing if this problem is not resolved and compensation not offered.

  • melbrookman
    melbrookman Quicken Mac Subscription Member

    Same, will not be renewing if there is no resolution to this. I just tried to import again this morning and the import is being blocked by Quicken. The download works from Simplii no issue, so this still feels like a Quicken problem that is not being resolved. Would like to hear back from someone on this, and not just a canned "check our digest" answer

  • Turtlelady
    Turtlelady Quicken Mac Other Member

    Hello is anyone going to update us on this?????

  • DeepBlue
    DeepBlue Member

    Waiting for answer……

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    I understand the frustration and appreciate your patience as this issue continues.

    At this time, there are no new updates to share beyond what’s already been provided—the open internal ticket remains active, and our teams are aware and working toward a fix, though we do not have an ETA available.

    Thank you again for bearing with us while this is being worked on.

    -Quicken Anja
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  • Turtlelady
    Turtlelady Quicken Mac Other Member

    Its October 22nd and still not working can someone tell us what's going on????

  • Quicken Anja
    Quicken Anja Moderator mod

    Hi @Turtlelady,

    I understand the frustration—thank you for your patience. As mentioned in my previous comment, there are no new updates at this time. The internal ticket is still open, and our teams are actively working toward a resolution. Unfortunately, we don’t have an ETA yet.

    Thank you for bearing with us!

    -Quicken Anja
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  • KeithColson
    KeithColson Quicken Windows Subscription Member ✭✭
    edited October 31

    Almost November-still not fixed. [Removed - Speculation/Rant/Inaccurate]

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you all for continuing to share your experiences.

    I want to reiterate that a fix is in the works for the CC-885 error with Simplii Bank. Our escalation team is actively working with the bank to resolve this issue. At this time, there is no ETA for a resolution.

    All submitted problem reports, log files, and sanitized files have been attached to the ticket so our teams have the full scope of the issue.

    We truly appreciate your patience while this is being addressed.

    -Quicken Anja
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  • KeithColson
    KeithColson Quicken Windows Subscription Member ✭✭
    edited November 3

    Perhaps the team can work on figuring out a timeline so customers can be informed?

  • DeepBlue
    DeepBlue Member

    Yes. Need a timeline please. Simplii downloads did not worked since August. CIBC still works. If I can know the timeline to fix it, I can decide whether to switch all my regular banking over to CIBC.

  • SpeedieDee
    SpeedieDee Quicken Mac Other Member ✭✭

    I received this comment from Simplii Financial:

    "Thank you for reaching out and providing detailed information regarding the difficulties you are experiencing with downloading transactions from your Simplii Visa account into Quicken.

    We sincerely apologize for the inconvenience this issue has caused. We are aware of the ongoing connectivity problem with Quicken, and our technical team is actively working to resolve it. The fix is scheduled to be implemented in November, and we appreciate your patience while we work towards a solution.

    We understand how important this feature is for your financial management and record-keeping. Please rest assured that resolving this issue is a priority for us. 

    Thank you again for your understanding."

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20521941#Comment_20521941

    Hello @SpeedieDee,

    Thanks for sharing the update from Simplii Financial! This aligns with the information we have on our end as well.

    We appreciate your patience while this is being resolved.

    -Quicken Anja
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  • DeepBlue
    DeepBlue Member

    Just updated Quicken 8.3.3. and Simplii downloads still not working.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Download of QFX files no longer supported by bank (CC-885)
    Looks like your bank pulled the plug on downloading QFX files by requesting a profile update with Quicken (and Intuit as the download service provider).
    At the same time your bank should have updated their website and removed all QFX file download support, too.
    Did they not send out emails and/or website messages about this change?


    IMHO, you will have to begin using One Step Update (OSU).
    Yes, the first time you download using OSU after (re-)activating the account for downloading, you will get a download containing 60 - 90 days' worth of old transactions and you will have to cleanup those duplicates.
    I recommend you turn off "automatically accept downloaded transactions" before you do that. This way you can delete duplicate downloaded transactions from the Downloaded Transactions tab area before they hit your register and cause a mess.
    Future OSU downloads will only contain new, not previously downloaded transactions.

  • smayer97
    smayer97 Quicken Mac Other SuperUser ✭✭✭✭✭

    @UKR …I recommend you turn off "automatically accept downloaded transactions" before you do that. This way you can delete duplicate downloaded transactions from the Downloaded Transactions tab area before they hit your register and cause a mess.

    …

    Sadly, this option is NOT available in QMac. This has been a long-requested feature that used to be in QM2007 but was never re-implemented in the subscription version. This is one more reason why this feature is useful and desired. It was one of the TOP rated requests, but in Quicken "wisdom", they opted to no implement this.

    For those who have access to the Archive and are interested, see the request here:

    https://community.quicken.com/discussion/7309379/restore-transactions-downloading-acceptance-and-matching-workflow-to-quicken-mac-317-legacy-votes

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  • Turtlelady
    Turtlelady Quicken Mac Other Member

    Its hard to believe this is still going on with no resolution or communication from our bank

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