ONGOING 12/1/25 PNC Bank -Direct Connect and PNC - Web Connect - Missing Transactions

Quicken Kristina
Quicken Kristina Quicken Windows Subscription Moderator mod
edited December 1 in Alerts, Online Banking & Known Product Issues

UPDATE 11/19/25

When deactivating and reactivating your account(s), please ensure you are using the PNC Direct Connect instance in Quicken to reconnect.

_____________________________________________________________________________

We are seeing reports of users connected to PNC Bank - Direct Connect and PNC - Web Connect missing transactions after running an update. This is happening in Quicken Windows and Quicken Mac.

We do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #12035736/CTP-15041)

Quicken Kristina

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    UPDATE 11/6/25

    PNC is working to resolve this issue, and our teams are working with them. In the meantime, accounts will continue to show errors until the issue is resolved.

    Currently, we do not have an ETA as to when this issue will be resolved, but you can bookmark this alert to stay up to date on any progress/changes.

    Thank you.

    Quicken Alyssa

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  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 11/7/25

    PNC Bank - Direct Connect has been enabled. Users experiencing this issue will need to deactivate and reactivate to reconnect.

    Please refer to the support articles below for instructions:

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 11/7/25 (Follow-Up)

    We received notice that there has been a delay in rolling out the fix. Our teams are continuing to work with PNC to move this forward. At this time, we do not have an updated ETA.

    We will post another update here as soon as the fix is live.

    Thank you for your continued patience!

    -Quicken Anja
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  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    UPDATE 11/10/25

    PNC is still working to resolve this issue, and our teams continue to work with them.

    Currently, we do not have an ETA as to when this issue will be resolved, but you can bookmark this alert to stay up to date on any progress/changes.

    Thank you for your continued patience.

    Quicken Janean

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    UPDATE 11/11/25

    PNC has discovered a new issue on their end for some accounts. Please try deactivating and reactivating your accounts.

    If deactivating/reactivating does not resolve the issue, please contact Quicken Support directly so we can gather information from you.

    Thank you.

    Quicken Alyssa

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  • Quicken Kathryn
    Quicken Kathryn Quicken Windows Subscription admin

    UPDATE 11/14/25:

    PNC has instituted further fixes for users who continued to experience missing transactions. If you still have missing transactions, and deactivating and reactivating your account(s) did not resolve your issue previously, please try again.

    If deactivating/reactivating does not resolve the issue, please contact Quicken Support directly so we can gather information from you and troubleshoot your issue.

    Quicken Kathryn
    Community Administrator
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    UPDATE 11/19/25

    When trying the steps mentioned above, for deactivating and reactivating your account(s), please ensure you are using the PNC Direct Connect instance in Quicken to reconnect.

    This is what that looks like in Quicken for Mac:

    Screenshot 2025-11-19 at 2.56.58 PM.png

    And this is what it looks like in Quicken for Windows:

    Screenshot 2025-11-19 at 3.03.28 PM.png

    Thank you!

    Quicken Alyssa

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    ONGOING 12/1/25

    If you still have missing transactions, and deactivating and reactivating your account(s) did not resolve your issue previously, please backup your Quicken file and try again.

    If deactivating/reactivating does not resolve the issue, please contact Quicken Support directly so we can gather information from you and troubleshoot your issue.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Kristina

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