PNC bank upgrade affecting Quicken downloads?
Answers
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in my case it was my main checked account with BillPay that has the DC connection issues.
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Well, thank you sir! I was a bit afraid to try resetting because I saw messages from others suggesting that maybe you needed something from the deep dark past to reconnect. But my existing PIN did work, and in fact downloaded my recent transactions. I assume bill pay, which is what was really troubling me, will also work now that the OL-293 error went away.
But this still should not be happening ….
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The PIN you have been using should continue to work to reconnect. However, if you delete the vault (as I did) you might end up needing the original PNC PIN (the one that was mailed to you).
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Another question. A side effect of resetting it is that it is no longer enabled for bill pay. I haven't done that in a great many years. Am I selecting the "enable for bill pay" option and adding all my routing info back in? The PNC page for quicken isn't very informative about that (it basically says ask quicken).
What a pain.0 -
In my case, whenever I have disconnected and reconnected DC, the BillPay always was enabled. Please make sure that when you reconnected, you did so with Direct Connect and not EWC+. You can look under tools “account list”.
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Make sure you select the Bank Bill Pay option to be enabled. That is the one that will work directly with PNC.
The Quicken Bill Manager one is for Quicken's 3rd party premium bill pay service which is entirely different.
Once Quicken shows "Yes" in the Online Bill Pay column there is nothing more you need to do. You should then be able to start paying bills with the online payees you had previously set up.
Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Home
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I'm exceedingly confused by their interface. It says it would be connecting to "direct connect" yet at the top of the register says it was last downloaded with express web connect. I don't see a place to switch that nor to specify "bank bill pay"…. can you please be more specific?
I disconnected and reconnected and saw where it said in the reconnection that it was connecting to direct connect. But that's not what the account list says.0 -
BTW I found the place for advanced options for PNC but it offers either "express web connect" or "web connect". Is the latter what I have to select to get "direct connect"?
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I guess the question is were you using Direct Connect with your PNC accounts prior to having the OL-293 issue? If so, then it appears you haven't "reconnected" using Direct Connect. Instead you connected using EWC+….. which doesn't use BillPay. During the reconnection process there is a an "advanced" button. Click that button and make sure you select "Direct Connect".
Yesterday Quicken Support told me that there is no way to reconnect an account using Direct Connect and NOT have BillPay activated (if it is already used on the account). I asuume they are correct but @Boatnmaniac is the expert.
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I think you might have selected the "wrong" bank. You need to seacrh for "PNC BANK - DIRECT CONNECT". If you select that as the bank, then Direct Connect will be an option under "advanced".
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I looked for that already but didn’t see it as an option…
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Trust me, it is there. It's under "other results" In the search box type "PNC Bank" .. You need the word "bank"
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OMG. Who would think that saying "PNC" would list a bunch of things, none of which is direct connect, but saying "PNC Bank" would include it. WHAT ARE THEY THINKING??
Thank you so much for the help.
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Actually I should have tried actually doing bill payment before declaring success. Yes, I connected explicitly to direct connect, per your instructions. But no, in the account list, it still shows web connect, and it didn't reconnect my billpay.
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if it still says web connect then you did something wrong. if you look at the online tab for the account …. Did you deactivate EWC there before attempting to reactivate using Direct Connect? The best place to activate DC is using “add account” and make sure you “link” your PNC account the process finds to whichever account is correct in. Quicken.
The easiest thing for you might be to call Quicken support. That is what I did the first few times I needed to reconnect an account using DC. They will be able to share your screen and walk you through the process. The wait times are short and the reps are pretty darn good.0 -
Okay @charlieo.Hemlock , here's the result of my testing the reactivation of one account at a time:
- If I accept the Savings account ("Link to Existing") and "Don't Add" the Checking account, the process completes normally and I can then run an "Update Now" on the Savings account with no errors.
- If I leave the Savings activated and then try to setup the Checking account, the process does not complete normally (ends with "We encountered an error while connecting to your bank"). This also breaks the ability to download from the Savings (OL.
- If I deactivate both, then try to reactivate the Checking only (select "Link to Existing" for Checking, and "Don't Add" for Savings), it fails with the "We encountered an error connecting…" message.
Sure wish we could find a common denominator between any of us with this OL-293-A error. It can't be that its simply because it's a checking account with bill pay — if I correctly understand what you said in your previous message, in your case it's only one of several checking accounts with bill pay that's giving you a problem. As to your wondering if "too much stuff" going on with your account might be the problem, that would not seem to apply in my case — I typically have just 30-35 checking transactions a month, with about 10 of them being bill pay transactions (none of which are set up as recurring, FWIW).
I'll keep you posted if I hear anything useful from PNC or learn anything else by trial and error. Good luck!
Greg
Quicken Classic Deluxe - Windows
Quicken User Since 2004
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You found it!!! We both have a single checking account that is somehow corrupted as far as Direct Connect is concerned. It’s not our PNC profile …. it’s just a single account. That information should be helpful to the PNC issue resolution team. I even had the issue with a blank Quicken profile and setting the checking account up as new.
I think the bottom line is that the suspect checking accounts don’t really set up correctly in DC and that is the root cause of the OL-293.
I think you should report your findings to PNC.0
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