Portfolio X-Ray not recognizing ETF stock funds

Langston Holland · January 10

It used to work correctly until a few days ago, maybe a week. Now it categorizes VTI, VOO and VIG as "Not Classified". Stock Intersection is now empty. Please fix this. See attached image.

X-Ray Error.png

Boatnmaniac · January 10

Yes, there does appear to be a problem with X-Ray. Mine is worse than yours and I needed to Refresh X-Ray, then select all Securities and then select All Accounts (which afterward shows "Custom…" for both) and got the following picture. Then when I looked at Stock Intersection I noticed that most of the securities I hold are not listed.:

If you want Quicken to investigate and fix this please report it to Quicken via Help > Report a problem. That is the best way to make sure they are aware of this issue. They will need to determine if this is a Quicken cause or if it is a Morningstar cause.

I have already reported this issue. The more people who report it the higher the priority will become for the Quicken Team to address it so please do report it.

Jim_Harman · January 10

I see this same problem. This renders the basic asset allocation and stock intersection functions of the X-Ray basically useless.

In addition, none of the other recently introduced problems with the X-Ray that have been reported in the past several months have been addressed.

CTP-14261

https://community.quicken.com/discussion/7965127/r-64-19-improved-portfolio-x-ray-not-working

CTP-14535

https://community.quicken.com/discussion/7965747/portfolio-x-ray-reduced-functionality-and-incorrect-graphing

I reported this via Help > Report a Problem, and you should too.

[Edited - Corrected CTP number]

Quicken Kristina · January 10

Hello @Langston Holland,

Thank you for letting us know you're seeing this issue and for sending the problem report with screenshots. I added you to the ticket so that our teams know you're also impacted by this.

Thank you!

Boatnmaniac · January 10

Yes, there does appear to be a problem with X-Ray. Mine is worse than yours and I needed to Refresh X-Ray, then select all Securities and then select All Accounts (which afterward shows "Custom…" for both) and got the following picture. Then when I looked at Stock Intersection I noticed that most of the securities I hold are not listed.:

If you want Quicken to investigate and fix this please report it to Quicken via Help > Report a problem. That is the best way to make sure they are aware of this issue. They will need to determine if this is a Quicken cause or if it is a Morningstar cause.

I have already reported this issue. The more people who report it the higher the priority will become for the Quicken Team to address it so please do report it.

Jim_Harman · January 10

I see this same problem. This renders the basic asset allocation and stock intersection functions of the X-Ray basically useless.

In addition, none of the other recently introduced problems with the X-Ray that have been reported in the past several months have been addressed.

CTP-14261

https://community.quicken.com/discussion/7965127/r-64-19-improved-portfolio-x-ray-not-working

CTP-14535

https://community.quicken.com/discussion/7965747/portfolio-x-ray-reduced-functionality-and-incorrect-graphing

I reported this via Help > Report a Problem, and you should too.

[Edited - Corrected CTP number]

Quicken Kristina · January 10

Hello @Langston Holland,

Thank you for letting us know you're seeing this issue and for sending the problem report with screenshots. I added you to the ticket so that our teams know you're also impacted by this.

Thank you!

Jim_Harman · January 10

@Quicken Kristina What is the ticket number for this new problem?

Quicken Kristina · January 10

Thank you for the follow-up,

The ticket number for the issue is CTP-15977.

Thank you!

mrzookie · January 12

Confirming the problem as well. It was working in mid-Dec.

miklk · January 12

For me too. I tried playing with settings such as all and custom BUT can't get it to see the ETF holdings.

Quicken Kristina · January 12

Hello @mrzookie & @miklk,

Thank you for letting me know you're also impacted by this and for sending problem reports with log files attached. I added you to the ticket.

Thank you!

miklk · January 12

Looking back at old versions:

It still works fine in old version B75.20 but broken in R65.29

Quicken Kristina · January 12

Thank you for the follow-up,

I added that information to the ticket. Hopefully, it'll help our teams track down the issue!

Thank you!

rjgrichmond · January 14

Same issue for me that just began a few days ago. My Vanguard ETFs are not being classified by Portfolio X-Ray.

Sharon M. · January 14

Same issue for me; occurring after a portfolio refresh. I also reported the problem and sent a screenshot. I hope this is fixed quickly…it is useless as it is.

Fred Coale · January 15

Quicken, please disable this function completely until it's corrected. Portfolio X-Ray is not recognizing any Vanguard ETF's, which is a substantial part of my (any many people's) portfolio.

In its current state, the tool produces an inaccurate analysis, which is far worse than having no analysis at all.

jhug516 · January 16

https://community.quicken.com/discussion/7969989/portfolio-x-ray-not-recognizing-etf-stock-funds

I noticed the same problem with my S&P ETF's. By not recognizing these ETFs, the Stock Intersection is wrong and useless.

Quicken Kristina · January 16

Hello @rjgrichmond, @Sharon M., @Fred Coale, and @jhug516,

Thank you for letting me know that you're also encountering this issue. I added you to the ticket.

Thank you!

djslibra · January 19

I spent hours on the phone with Quicken support on this issue (signing in and out, validating file, and lots and lots of waiting while the issue was supposedly "escalated").

On 1/14, I was told that Quicken was closing my ticket because Morningstar had removed this functionality. Not really sure what to believe at this point. Quicken website continues to say: "Like Premier, Classic Business & Personal lets you evaluate individual holdings in ETFs and mutual funds with Morningstar's® Portfolio X-ray® tool*…" [note refers to Windows only]

Quicken Classic Business & Personal desktop software | Quicken

Langston Holland · January 19

"On 1/14, I was told that Quicken was closing my ticket because Morningstar had removed this functionality."

Looking forward to Quicken reducing the annual subscription (strike one) if this is true.

It's embarrassing that Quicken's support is so poorly trained that they made you go through all that file TS [Edited - Language] before you found out that they dropped Morningstar functionality. If this proves accurate, it's strike two for this user that's been onboard since DOS.

rjgrichmond · January 22

If the comment by @Langston Holland that Morningstar has removed Portfolio X-Ray functionality to properly classify ETFs for asset allocation is indeed true then Quicken needs to disable that menu option as it’s worthless.

@Quicken Kristina can you verify and provide and update please on this ticket?

djslibra · January 22

Quicken confirmed to me, this morning (1/22), that Morningstar had removed this functionality and it would not be restored. I was told, quite absurdly, that no refund would be provided because I was not requesting the refund within 30 days of starting my subscription.

Interestingly, the Quicken FAQ page continues to falsely claim that "Classic Business & Personal lets you evaluate individual holdings in ETFs and mutual funds with Morningstar's® Portfolio X-ray® tool*."

FR Jekyll · January 22

Same issue here

Fred Coale · January 26

It seems unlikely that Morningstar removed the functionality for ETF’s, but left it in for mutual funds. The Morningstar website still provides a full analysis for both ETF’s and mutual funds.

More likely, the Quicken interface is, for whatever reason, not picking up ETF data. Unless and until this is fixed, Quicken should disable the X-Ray function.

Langston Holland · January 26

"It seems unlikely that Morningstar removed the functionality for ETF’s, but left it in for mutual funds."

I just added a mutual fund to test this. Fred is right, the X-Ray feature still works - it's just an ETF bug. Asset composition of ETF's still report properly in every other area of Quicken.

Interesting that Quicken's phone support is blaming Morningstar.

Quicken Kristina · January 26

Hello All,

https://community.quicken.com/discussion/comment/20533805#Comment_20533805

I reached out internally to confirm if this information is correct. Once I get a response, I'll post here to let you know!

Thank you!

Portfolio X-Ray not recognizing ETF stock funds

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