Portfolio X-Ray not recognizing ETF stock funds

2

Answers

  • RMMNN
    RMMNN Quicken Windows Subscription Member

    Hello,

    I am also affected by this - as I have a lot of ETF holdings, a large percentage of my portfolio is listed as "unclassified", making the feature worthless. I'd like to stay updated on this as well. This was working for me in December and stopped working in January. I reported the issue in the software and sent the log files.

    Thank you!

  • dstdds
    dstdds Quicken Windows Subscription Member

    I have also been experiencing this error during the same time frame. Just a bit of feedback on a change that I saw yesterday. It actually got worse. A larger share of my securities are now unclassified. So yay for progress. Any updates?

  • brau98
    brau98 Quicken Windows Subscription Member

    I have the same problem. Porfolio X-Ray used to work fine. Now only shows actual stocks. All ETFs owned show "not classified". Makes the tool useless.

  • ralph8947
    ralph8947 Quicken Windows Subscription Member

    Trying to use Quicken to track my investments. In portfolio X-Ray a large chunk of investments show as unclassified. Upon investigating briefly it seems that Quicken is showing the holdings in the Vanguard funds as unclassifed even though most of them should show up as large cap, mid cap etcetera.

    How can I get portfolio x-ray to work better?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ralph8947,

    Thank you for letting us know you're also encountering this issue. I merged your post with the ongoing discussion.

    This is a known issue that our teams are working to resolve. To receive notifications of any updates, once available, and know when the issue is resolved, please bookmark the Community Alert linked below:

    https://community.quicken.com/discussion/7970783/new-2-3-26-qwin-portfolio-x-ray-incorrectly-showing-some-holdings-as-039-not-classified-039

    Thank you!

    (Ticket#:12211979/CTP:15977)

    Quicken Kristina

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  • Biker70
    Biker70 Quicken Windows Subscription Member ✭✭

    fyi - Don't get too excited about build R66.11 that just came out - these are not the droids you are looking for.

    Not Classified issue not fixed yet, just restored/added a snapshot summary for X-ray.

    It would be great if when you clicked on the 'Not Classified' piece of the pie chart it showed a report of what it can't classify.

  • mindtrip
    mindtrip Member ✭✭✭

    So, I got today's update that the portfolio x-ray issue was fixed. I installed it. It is not. Quicken shows 93% of my portfolio as "not classified", and while I do have ETF's, they do not make up 93% of my portfolio; at least half of my investments are in 401k/403b's that only have mutual funds, not ETF's. So just FYI @Quicken Kristina this is still happening, and is not limited to ETF's.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Biker70 & @mindtrip,

    Thank you for letting us know that the patch does not correct the issue. To help our teams further investigate, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a problem QWin copy.png

    Please post to this discussion to let me know when you've sent the problem report.

    Thank you!

    Quicken Kristina

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  • Langston Holland
    Langston Holland Quicken Windows Subscription Member ✭✭✭
    edited February 13

    Quicken not only fixed the Portfolio X-Ray ETF issue, but it's going to be better than ever with the AI Analysis feature (which seems to think my 70/30 stock/bond allocation is conservative. I'm sure it's not seeing the allocation that is now correctly shown).

    You have to refresh X-Ray to enable the update. I do this by re-selecting "all accounts" instead of the obvious "Refresh X-Ray" button. In the past, this worked better - maybe now that's been fixed as well. TBD.

    Thank you Kristina et al. !

    X-Ray.png
    God bless you and your precious families - Langston
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for sharing @Langston Holland!

    Hopefully that information will help others who are still seeing the issue.

    Thank you!

    Quicken Kristina

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  • rjgrichmond
    rjgrichmond Quicken Windows Subscription Member, Windows Beta Beta

    @Langston Holland Do you have ETFs? Portfolio X-Ray is still showing the majority of my portfolio as unclassified - actually worse today at 83% compared to 64% for the last month or so when this issue first arose - and I haven't made any trades over that time either.

    This is still an issue even after refreshing, selecting various accounts, etc.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @rjgrichmond,

    Thank you for letting us know you're still seeing this issue. When I checked our internal tools, it looks like you're using a Beta version of Quicken.

    If you haven't already done so, please try installing R66.11 or R66.12, and confirm if the issue is resolved in that patch. For help installing the patch, you can use this article for the link to download it and instructions on installing it: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/#section-windows-2

    Thank you!

    Quicken Kristina

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  • Langston Holland
    Langston Holland Quicken Windows Subscription Member ✭✭✭
    edited February 13
    https://community.quicken.com/discussion/comment/20537621#Comment_20537621

    I have money market funds, Treasury bonds and ETF's. Nothing else.

    (R66.12, Quicken Classic for Windows, annual subscription, Win11, Parallels on a 2023 Mac with ARM chip)

    God bless you and your precious families - Langston
  • rjgrichmond
    rjgrichmond Quicken Windows Subscription Member, Windows Beta Beta

    Yes Kristina, I thought that may be an issue so I'm in the process of reinstalling the latest non-beta version to see if that solves the problem. One thing is certain - still not fixed in latest Beta version that came out a couple of weeks ago.

  • rjgrichmond
    rjgrichmond Quicken Windows Subscription Member, Windows Beta Beta
    edited February 13

    OK, Portfolio X-Ray is finally working again after installing patch R66.11.

    Kristina, not sure I undertand the differences between full releases and patches - the latest non beta release is R65.29 and inside the program, there is nothing presented as available under the "Checking for Update" menu. How does a user get notified about "patch updates"?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    I'm glad to hear that installing R66.11 corrected the issue.

    Updates are not pushed to everyone simultaneously. I'm not sure how it interacts with Beta versions, but outside Beta, you'll typically be prompted to install the update within a few days of release. The article I provided is a way to update your Quicken before being prompted, and also helps with some update issues.

    Thank you!

    Quicken Kristina

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  • mindtrip
    mindtrip Member ✭✭✭
    https://community.quicken.com/discussion/comment/20537612#Comment_20537612

    I refreshed the x-ray immediately after installation of the update. I refreshed again after performing a Validation, Validation with authentication block fix, and Super Validation—the error persists for me.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited February 13

    Thank you for confirming,

    https://community.quicken.com/discussion/comment/20537756#Comment_20537756

    I let our teams know that the issue is still persisting for you, and thank you for sending a problem report with log files attached. It will help our teams investigate the issue.

    If you haven't already done so, you may want to try manually installing the update patch, just in case the issue is persisting due to an issue with the update not installing properly. For instructions and to download the patch, please use this article: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/#section-windows-2 .

    Thank you!

    Quicken Kristina

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  • mindtrip
    mindtrip Member ✭✭✭

    @Quicken Kristina I submitted the report and log files. And to repeat what I told Langston, I tried every version of Validation & Repair, and refreshed the x-ray after each one, and the problem persists.

  • mindtrip
    mindtrip Member ✭✭✭
    edited February 13

    @Quicken Kristina The previous update had installed and showed the AI toggle, and About showed the right version number, but I did as you suggested and tried a manual installation—and it appears to have worked! I'll have to do a deeper look tomorrow to see if there are any errors, but at the moment the x-ray does appear correct, with 0% unclassified securities.

    Edit to add: it does appear the AI interpretation could use some work; the triangle shows I'm more weighted toward one sector (while still neutral), which tracks with a previous working x-ray, but the AI guidance says I have limited exposure to that very same sector. And even if I shut of the AI analysis, it's marking me as having a much higher % of my portfolio held by a single stock than is actually true—it says that stock makes up 3.5% of my portfolio, but when I add the shares I hold of that stock, plus the exposure in other funds, it only comes to 0.89% of my investments. So I'm not sure where this percentage is coming from, there may still be an error in the computations somewhere.

  • miklk
    miklk Quicken Windows Subscription SuperUser, Windows Beta Beta

    Installed the mondo patch.

    Refreshed X-Ray several times and now the ETFs are classified and it IS WORKING.

    PS: AI toggle is there too in 66.11

  • Biker70
    Biker70 Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20537586#Comment_20537586

    R66.12 did the trick - I am happy to report that x-ray is working now.

    Thanks to 'Bulldog' @Quicken Kristina for staying on top of this issue through its resolution!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the update @Biker70,

    I'm glad to hear that updating to R66.12 did the trick!

    Quicken Kristina

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  • Fred Coale
    Fred Coale Member ✭✭✭
    edited February 14

    R66.11 did not correct the ETF classification issue.

    Installed this patch manually (upgrading from R65.29). Perhaps R66.12 is working, but that's not the version available from the support page as of today (2/14.)

  • rjgrichmond
    rjgrichmond Quicken Windows Subscription Member, Windows Beta Beta

    Strange that R66.11 fixed my unclassified Vanguard ETFs issue but did not fix the unclassified issue in a 2nd Quicken file I maintain for a family member with other ETFs.

    With my issue and others still experiencing the problem with R66.11, Quicken clearly has more work to do. Instead of spending time bringing AI into the X-Ray tool - get it working correctly first! Disappointing it’s taking so long to solve the problem in full.

  • bd-tx
    bd-tx Quicken Windows Subscription Member
    https://community.quicken.com/discussion/7969989/portfolio-x-ray-not-recognizing-etf-stock-funds

    R65.29 still showing 59% UNCLASSIFIED. It's obviously wrong… total mismatch with quicken native allocations.

    QUICKEN SUPPORT!

  • bd-tx
    bd-tx Quicken Windows Subscription Member
    edited February 15

    No updates?

    https://community.quicken.com/discussion/7970090/has-a-solution-to-portfolio-x-ray-not-recognizing-etf-stock-funds-been-found

    [Edit - Enabled Link]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @bd-tx,

    https://community.quicken.com/discussion/comment/20538066#Comment_20538066

    Thank you for letting us know you're still encountering this issue. It should be corrected in R66. If you haven't already done so, please try updating your Quicken by navigating to Help>Check for Updates, or you can manually update by using the instructions in the article linked below: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/#section-windows-2

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited February 16

    Hello @Fred Coale, @rjgrichmond, & @mindtrip,

    Our teams recommend following these steps:

    1. Select All Accounts and All Securities, then click Refresh.
    2. If the data does not update, try deselecting some or all accounts/securities, click Refresh, and then reselect All Accounts and All Securities before refreshing again.

    Please let me know how it goes!

    Quicken Kristina

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  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited February 16

    @Quicken Kristina I am running R66.11. I followed your instructions above and my ETFs are still showing as Not Classified in the X-Ray.

    Perhaps it is R65.12 that fixes this issue? That is not yet available via the manual patch update.

    QWin Premier subscription

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