Why did Quicken rename my Bank of America financial institution to zzz-Bank of America?

jdparker225
jdparker225 Member ✭✭✭✭
edited February 25 in Download, Add/Update Accounts (Windows)

The name change occurred with my first one-step update following the upgrade to 27.1.66.18.

I saw the same sort of name change with my Fidelity account a while ago (fall of 2025) and it had to do with Fidelity's switch from Direct Connect to EWC+. However, Bank of America (along with Merrill Lynch which is owned by Bank of America) switched to EWC+ quite some time ago so that's not the issue in this case. The name change did not happen with Merrill Lynch.

Thanks Jim

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Answers

  • miklk
    miklk Quicken Windows Subscription SuperUser, Windows Beta Beta

    You need to re-authorize all accounts at BofA and Merrill due to a change at BofA

    See:

    https://community.quicken.com/discussion/7971423/new-2-24-26-bank-of-america-migration-multiple-bids#latest

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭

    We might never find out the reason for why these FI name changes are being made. But my guess (and it really is a guess) is that BofA made some system changes (either security, software and/or hardware) that requires changes to be made to how the aggregators (Intuit in the case of Quicken) are interfacing with them. And those changes might also have required there to be some changes in how the Quicken software interfaces with the new data stream.

    Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home

  • jralyea
    jralyea Member ✭✭

    I can no longer add bank of America accounts especially Credit cards which say I have all ready used that name. I have no bank of America Credit Cards on my system.

    Be up front will us Quicken about the new provider.

    I no longer have any billers working.

    Bank Of America Credit Cards

    Valero

    Fidelity Credit Card Elan Financial

    Progressive Auto Insurance

    Wellsfargo

    First Energy

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @jralyea,

    Thank you for adding to this discussion.

    I am unsure what issue you are running into. After reviewing your connections internally, I am not seeing any errors from our end. Please provide more information as to what you are trying to do.

    • Are you trying to add Bank of America accounts to Quicken?
    • Are these online bills that you are trying to add?
    • When you attempt to add these, do you receive any errors?

    Additionally, screenshots of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    As far as billers go, among those you listed above, I can confirm that Valero and First Energy are not supported at this time. The rest you should be able to add. Let us know what is happening with these from your end.

    Looking forward to your response!

    Quicken Alyssa

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  • jdparker225
    jdparker225 Member ✭✭✭✭

    @miklk, @Quicken Alyssa

    I performed the action shown in

    https://community.quicken.com/discussion/7971423/new-2-24-26-bank-of-america-migration-multiple-bids

    I dd this for my BoA accounts. That fixed the name issue.

    I did not do that for my ML accounts. Is that really necessary? There was no name change for ML and Merrill Lynch Investments is not listed amoung those BIDs affected.

    Thanks

    Jim

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @jdparker225,

    Thank you for following up and posing this question.

    No, Merrill Lynch is not in the list of affected BIDs, so no need to take any action on those.

    Thanks again!

    Quicken Alyssa

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  • bmyers33
    bmyers33 Quicken Windows Subscription Member ✭✭

    I followed the steps to deactivate, reauthorize (on BOA website), and set up my accounts online again in Quicken (link to existing accounts), but the "zzz-" still displays at the beginning of the "Bank of America - Quicken" financial institution name. My accounts are updating fine. Is this normal behavior?

  • tompfr
    tompfr Quicken Windows Subscription Member ✭✭✭
    edited 5:12AM

    @bmyers33 That means you are still using the old FI name (Bank of America - Quicken), which they are eliminating. To migrate to the new one (Bank of America), you need to follow the steps outlined on the alert page linked below. My guess is that you didn't do step 4 (use the Tools > Add Account flow). That is where you can select the new FI name.

    https://community.quicken.com/discussion/7971423/updated-2-26-26-bank-of-america-migration-multiple-bids

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