Oakmark Funds & Janus Transaction Download - Issues with Password [Edited]

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    We now have a Community Alert that you can bookmark to be notified of any updates and to know when the issue is resolved:

    https://community.quicken.com/discussion/7971899/new-3-9-26-qwin-oakmark-funds-janus-issues-with-password-during-account-update

    Thank you!

    (Ticket #12281235/ CTP-15582)

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • vpaul
    vpaul Quicken Windows Other Member ✭✭

    @Quicken Kristina

    On the new post

    "NEW! 3/9/26 QWIN - Oakmark Funds / Janus - Issues with password during account update"

    This is not just if you use the password vault. I have bever used the password vault and have the same problem. You may want to update your support people so that they also know this. Thank You

  • vpaul
    vpaul Quicken Windows Other Member ✭✭

    @Quicken Kristina

    WOW, I am on the phone with Quicken Support right now. The agent prefers to argue with me about this problem and wants to do a screen share to confirm what is already confirmed in the community thread. I have done the screen share in the past at least 2 times and will not do this again. Why cannot the support agent referance this community thread and see what is going on. The agent is offering me a entire 1 month extension, Ha ha ha. I cannot believe that after 5 months this problem has not been fixed. Especially since this community has suggested many temporary solutions. YES I am upset. I will be looking into a different solution that does not involve Quicken. 30+ year Quicken customer

  • gusto01
    gusto01 Quicken Windows Subscription Member ✭✭

    Still waiting for fix. I reset my Janus account before doing update. It works but pain in butt.

  • Fern890
    Fern890 Member ✭✭

    Stupid "reset" on my Janus accounts isn't working anymore…..WHAT THE HELL QUICKEN. FIX THIS DAMN PROBLEM!!!!!!!

  • ShortCircuit404
    ShortCircuit404 Quicken Windows Subscription Member ✭✭

    Here we are - another update with no fix to this 5 month old problem

  • Fern890
    Fern890 Member ✭✭

    I downgraded to 64.30 from September batches and my Janus Henderson accounts work perfectly. Along with my sounds.

    Come-on Quicken fix this issue. Its been six months!!!!

  • wolschon1
    wolschon1 Quicken Windows Subscription Member ✭✭

    This problem has been going on for me since Nov 2025. I tuned off updates for both Janus/Oakmark to avoid seeing the notification error box since it interferes with the full update. I have no hope that this will get corrected.

  • vpaul
    vpaul Quicken Windows Other Member ✭✭
    edited March 23
    https://community.quicken.com/discussion/comment/20544014#Comment_20544014

    I agree this will never get fixed and turning off needed features is not a viable solution for any software package. I get this email today " ONGOING 3/23/26"

    This issue remains ongoing, and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Al…

    It has been almost 5 months now since this problem began and Quicken is mostly useless to me without being alble to get financial information updates. The Tech on the phone agreed to extend my subscription at no cost for "one whole month" Wow how generous but I have yet to see where I have been given the extension.🤑🤬

  • vpaul
    vpaul Quicken Windows Other Member ✭✭
    https://community.quicken.com/discussion/comment/20543975#Comment_20543975

    Wondering what Quicken is telling New Customers to do when they get their software and it will not work as designed? Hmm

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