Oakmark Funds & Janus Transaction Download - Issues with Password [Edited]
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Hello All,
We now have a Community Alert that you can bookmark to be notified of any updates and to know when the issue is resolved:
Thank you!
(Ticket #12281235/ CTP-15582)
Quicken Kristina
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Still waiting for fix. I reset my Janus account before doing update. It works but pain in butt.
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Stupid "reset" on my Janus accounts isn't working anymore…..[Removed-Caps/Language]
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Here we are - another update with no fix to this 5 month old problem
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I downgraded to 64.30 from September batches and my Janus Henderson accounts work perfectly. Along with my sounds.
Come-on Quicken fix this issue. Its been six months!!!!
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This problem has been going on for me since Nov 2025. I tuned off updates for both Janus/Oakmark to avoid seeing the notification error box since it interferes with the full update. I have no hope that this will get corrected.
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i am now using Quicken Classic Premier version 27.1.66.28 on windows 10. The Online Setup for my Janus account was configured to nothing, so supposedly it would not download transactions but al least I could see all of my old transactions. i closed quicken and renamed "C:\ProgramData\Quicken\Inet\Common\Localweb\Banklist\2019\fidir.txt" to OLDfidir.txt. I started Quicken and received an information message that the file wasn't found, but Quicken loaded. i checked "C:\ProgramData\Quicken\Inet\Common\Localweb\Banklist\2019\" and saw that the fidir.txt file had been recreated. I then configured the Online Setup for Janus; Janus Henderson was the only option event though both Janus and Janus Henderson were in the fidir.txt file. the Online Setup finished, and said 1 transaction was downloaded, but since the Connection Method was Express Web Connect; that means the Simple Investing Tracking Method was being used, which meant that I could not see any existing transactions, which is not what I want so i disabled Online Setup.
The frustration of this cannot be overstated; we customers are paying for a service that is not being provided, with no clear information as to the status of resolving it; that is not how i run my household and not how i would run a business. How do I contact the Quicken CEO, the top person in charge of the board, or whoever is interested in Quicken remaining a viable and \ or worthwhile program.
Quicken user since Quicken for DOS
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Well said Rich….this has been going on for tooooooo long! There are a several customers on this thred that are on you side and completly fitup with the situation with their Janus password/connection issues.
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I've sent a message with a link to this dialog to the CEO, in hopes that it will produce a solution since this community chat appears to be a dead end.
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ShortCircuit - how did you send the message ? An email or what ? How can we all do the same ? Maybe a volume of messages will help, just like notifying members of Congress.
Quicken user since Quicken for DOS
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I sent a polite and gracious email, and yes, I got a reply. Mr. Dunn indicated he'd be checking with his connectivity team. I do think the more folks that reach out will add urgency to finding a fix.
Here's hoping…
[Edited - Removed email information]
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Email info (though modified to be incomplete) was deleted by mods. Google suggests three standard corporate email naming conventions. I'm sure anyone can make a solid guess knowing the CEO's name since that's what I did (and I am no hacker/programming genius).
Anyhow, I got a second reply yesterday from someone in engineering who suggested Janus (and I guess Oakmark) changed its password requirements in November, leading to the functionality failure. I replied with a screengrab of the Janus password requirements and hopefully it's a simple API tweak. We shall see.
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I find it improbable that Janus and Oakmark changing their password requirements would cause Quicken to say that the password must be 8 chars or less, when previously Quicken accepted longer passwords. Especially since a Quicken software update caused this issue to surface.
Also, when users reset their account connection, it then works for a day - in the later Quicken releases. (At least it used to, I recall a user saying that even the account reset didn't fix their Janus connections anymore)
I'm still downgraded to R64.30 and it's working ok, far as I can tell. No errors on any accounts, but since I haven't had any transactions at Oakmark, I can't tell if the transaction download is working or not, but at least I don't have password errors.
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Agreed. To my knowledge Janus didn't 'force' any password changes in November (I don't use Oakmark so not sure what, if anything, was done there vis a vis passwords), rather it was a Quicken update that 'broke' the download. If as the engineer indicated it's a simple API fix I'm baffled why it's not been addressed after a few days. I also offered to test any updates but it's been radio silence. I may go to the Quicken subreddit and see if their equivalent of Kristina can shed any light.
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"Agreed. To my knowledge Janus didn't 'force' any password changes in November (I don't use Oakmark so not sure what, if anything, was done there vis a vis passwords), rather it was a Quicken update that 'broke' the download."
The first time this problem occurred to me was my first attempt to download transactions after my upgrade to R65.29, and at that time the error was along the lines of "passwords need to be 8 characters or less", which seemed to be a very strange and very weak limit in this era of constant hacking of online accounts.
So I'd certainly say that the Quicken update created the problem.
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The Quicken subreddit isn't much help, just the same as here, people complaining that it doesn't work and blaming Quicken for the problem. One redditor says that complaining on reddit is a waste of time, and we are all whiny crybabies and it's not just Quicken's fault and Quicken will fix it when they fix it and just suck it up til then.
At least, here, we have moderators that read our comments and pass info along to the devs.
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Self-redacted my comment, /r/quicken didn't have any good answers to quicken alternatives.
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