Oakmark Funds & Janus Transaction Download - Issues with Password [Edited]

@Quicken Kristina

On the new post

"NEW! 3/9/26 QWIN - Oakmark Funds / Janus - Issues with password during account update"

This is not just if you use the password vault. I have bever used the password vault and have the same problem. You may want to update your support people so that they also know this. Thank You

Still waiting for fix. I reset my Janus account before doing update. It works but pain in butt.

Here we are - another update with no fix to this 5 month old problem

This problem has been going on for me since Nov 2025. I tuned off updates for both Janus/Oakmark to avoid seeing the notification error box since it interferes with the full update. I have no hope that this will get corrected.

Wondering what Quicken is telling New Customers to do when they get their software and it will not work as designed? Hmm

i am now using Quicken Classic Premier version 27.1.66.28 on windows 10. The Online Setup for my Janus account was configured to nothing, so supposedly it would not download transactions but al least I could see all of my old transactions. i closed quicken and renamed "C:\ProgramData\Quicken\Inet\Common\Localweb\Banklist\2019\fidir.txt" to OLDfidir.txt. I started Quicken and received an information message that the file wasn't found, but Quicken loaded. i checked "C:\ProgramData\Quicken\Inet\Common\Localweb\Banklist\2019\" and saw that the fidir.txt file had been recreated. I then configured the Online Setup for Janus; Janus Henderson was the only option event though both Janus and Janus Henderson were in the fidir.txt file. the Online Setup finished, and said 1 transaction was downloaded, but since the Connection Method was Express Web Connect; that means the Simple Investing Tracking Method was being used, which meant that I could not see any existing transactions, which is not what I want so i disabled Online Setup.

The frustration of this cannot be overstated; we customers are paying for a service that is not being provided, with no clear information as to the status of resolving it; that is not how i run my household and not how i would run a business. How do I contact the Quicken CEO, the top person in charge of the board, or whoever is interested in Quicken remaining a viable and \ or worthwhile program.

I've sent a message with a link to this dialog to the CEO, in hopes that it will produce a solution since this community chat appears to be a dead end.