Quicken Duplicating Scheduled Transactions
Comments
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This is still happening to me too. It's been a few months now, if not more. I've gotten pretty good at just anticipating and cleaning things up every time. But it's getting tiresome. Plus now, when it's a scheduled transfer, I'm getting new entries created that are "one-sided" transfers (they appear as a transfer but cannot be followed to the other side using the context menu). These one-sided transfers are making it more difficult to just keep "cleaning things up"
Quicken, you need to fix this!!
I have several scheduled transactions (payments and transfers) on my Chase bank accounts.0 -
Thank you for adding to this discussion with your experience.
I apologize that you have been dealing with this for an extended time. I can assure you that our team is diligently working toward a resolution of this issue.
We appreciate your patience as we work through this issue!
[CTP-16297]
Quicken Alyssa
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Update: Does not happen to me every day, but still frequent. Quicken, do you want to remote in and watch it happen sometime? Or maybe I can record a screen capture video of it happening? I would send you a backup of before and after, but I am not comfortable sharing my financial files. I know that makes debugging difficult (I am a developer). But I will do whatever I can to help.
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Thank you for the update,
Our teams haven't requested that information yet, but I let them know that you're willing to provide it if needed.
Thank you!
Quicken Kristina
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Just adding a note that this has also been happening to me, almost always with scheduled transactions. I just deleted another one just now. I thought for a while that it was because of issues with downloading pending transactions from Chase, so I turned that off. But it's still happening.
Doesn't seem to be that far off from the bug we all reported with paycheck reminders being messed up in a recent update as well (that thankfully seems to be fixed).
Just adding so that it's down as a problem for me as well.
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Something is very messed up with transaction mapping. Today I was finally able to update my bank account (it had been having trouble with Quicken for a few days). Of the 7 transactions downloaded and 'matched' to existing entries, all of which were reminders I had entered on the day they were due, Quicken recreated 4 of them, creating duplicates with no category, and matched 1. The 7th, it didn't match, but when I manually matched it, it asked me if it was the same payment as one in my register. When I said yes, it recreated it as a new one anyhow.
So some of the recent updates to this area seem to have a major issue. It happens for both my main bank account and my credit card, both of which have reminders.
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Hello @Michael Jones,
Thank you for letting us know you're also seeing this issue. I added you to the ticket.
Thank you!
Quicken Kristina
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I see that my scheduled transactions in my Capital One accounts are not affected by this issue.
Barry Graham
Quicken H&B Subscription1 -
Just adding my name to the list of people seeing this problem…
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Hello @wrldtvlr,
Thank you for letting us know you're also affected by this issue. I added you to the ticket.
Thank you!
Quicken Kristina
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Please add me too. Just had (2of3) paychecks and 2 scheduled transactions duplicated yesterday having the uncategorized symtom. This was prior to the Mondo patch Version R67.7 (US Versions, April 2026) I applied later. I also deleted memorized transactions as someone suggested but that didn't help.
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Hello @Monte Bliss,
Thank you for letting us know you're also affected by this. I added you to the ticket.
Thank you!
Quicken Kristina
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Yes. This often happens for me as well. Especially when there is a downloaded transaction that matches a scheduled reminder.
Deluxe R66.23, Windows 11 Pro
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If it's happening any other time then it's a different problem. What you described is the issue we are discussing.
Barry Graham
Quicken H&B Subscription0 -
Something strange happened. My PC died and I had to install Quicken on a new PC. After installing, I restored my data file from my backup(idrive). I have run OSU now for about a week, and I am NOT seeing this issue any longer. I still have the same scheduled reminders and have downloaded transactions matching them, but I no longer have the duplicating issue. I know I updated to R67.7 but don't know if that was before or after I installed on the new PC or not. Has anybody else that has 67.7 installed noticed the issue is resolved?
Quicken Classic - R67.7, Windows 11 PRO current on updates
My data file is NOT being synced nor backed up.
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Hello All,
Thank you for adding to this discussion.
Happy to hear that at least one of you is no longer having this issue.
For anyone still experiencing this issue, the escalation ticket remains open and is considered ongoing.
Thank you for your continued patience.
[CTP-16297]
Quicken Alyssa
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Quicken needs to take this issue seriously. There are users here offering to replicate the issue and show it to them, but they have declined the offer. I am a software developer and I can tell you that there is no excuse for this. It just happened again to me (3 transactions were duplicated, but the dups were not full dups and they were invalid). We have been patient…but this is a software for managing finances and Quicken is letting this bug stick around that causes incorrect registers and balances. That is not acceptable!
I am tired of having to create a Quicken backup everyday before I run a One Step Update just in case I need it.
Interesting discovery: Today I created a backup. Then I used One Step Update. Then I saw the 3 dups it created. So I restored that backup. Then I ran One Step Update again. This time there were no dup transactions generated.
Oh, and I still get the ghost duplicate transaction all the time after matching transactions…that has been around for a long, long time too. That is not related to the main issue, but it is not acceptable either.
Hey Quicken, a bug in accounting software that breaks accounting must take priority over all the stupid new features you keep releasing in forced updates. How about putting the resources into fixing bugs that break registers and balances first?
There is no more excuse for this. It affects many users, and users are willing to show it to you if you are having trouble replicating it. Take your blinders off and either fix it, or if you can't replicate the issue yourselves then take advantage of the offers to send you the replication. You have no excuses anymore.
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[Removed-Disruptive]
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I see no point in doing this. They are working on fixing it. Since you run a software company, you know that there are sometimes bugs that take weeks or months to fix. I don't think that hurting Quicken is the right thing to do. It would be pretty easy for you to figure out the CEO's e-mail address and to write to him if you want to get his attention.
[Removed-Disruptive Quote]
Barry Graham
Quicken H&B Subscription0 -
Fair enough for us to differ in opinion. That said, this has been many, many months. When our software has a critical bug that breaks its core functionality we pause unnecessary sprints and new features and focus on the critical bug. We communicate with our customers better than just "we have a ticket for it and are on it but have no updates for you yet" for months on end. We communicate with our customers. If there is a critical bug and we are having trouble replicating it, we accept offers from customers who offer to show us the replication or provide their before and after data. We make sure customers know we are taking it seriously. [Removed-Speculation] It is not about hurting Quicken, it is about getting them to act and communicate better.
I am a fan of Quicken and have been for over 30 years. [Removed-Speculation]
So while I want Quicken to do well since there are no real alternates anymore, I don't feel any need to protect them when I believe they are not taking a damaging accounting bug seriously. This is accounting software that is now regularly breaking the accounting, due to a forced update some time ago. There have been many forced updates since then, and with each I expect the bug to be resolved, but it is not. To me, this does not instill confidence that they are taking this seriously, or at least with priority.
But I certainly respect that your opinion may differ from mine.
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I hope it is fixed for you. However, know that I just went over 3 weeks without the bug happening, and then it just happened today. I was actually thinking maybe they had resolved it quietly. Also, I switched to a new computer about 2 months ago, installed Quicken fresh, moved my data files over, and for me the problem was not resolved. So I hope you never see the issue again, but my guess would be that you will see it again.
I suspect the challenge with this bug is that it does not happen every time. I suspect it was hard for Quicken developers to replicate as well. But there have been offers to provide Quicken with before and after data, replication, and even a live remote session so they could witness it happening.
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Hello everyone,
Thank you for chiming in with your comments and concerns.
We do understand that many of our users are being affected by this issue, and I can assure you that our escalation team is working hard to get this resolved. I can see progress being made.
We absolutely appreciate those of you who have offered to assist us in the investigation of this issue. We do pass that along to the team internally, and they let us know what they need. Not accepting every offer is not meant as a slight in any way.
We appreciate that you all have been patient as we work through this, and we apologize for the inconvenience.
Thanks again!
[CTP-16297]
Quicken Alyssa
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I appreciate your response. With no other option than Quicken, harming Quicken through bad reviews just puts our own well being at risk.
Barry Graham
Quicken H&B Subscription2 -
I do appreciate your presence here and responses. I understand some of the moderator actions to my posts today, but some I do not. Some of what I posted was flagged as speculation when it was not. That said, this is a Quicken owned forum and I do acknowledge your right to remove content you don't like.
A question: Will you (or someone from Quicken) post here when the solution is found? The reason I ask is for 3 weeks I did not see the bug and I was beginning to think it was quietly resolved, until it happened again today and I had to waste my time fixing the issue again. Since it does not happen every time, it will be hard to know if the issue is resolved if there is no official notification. Sometimes it happens for several days in a row, and sometimes it does not recur for a few weeks. When it is fixed, and I know it is fixed, I can stop creating a backup before every One Step Update and I can stop scanning and scrutinizing my register so closely every single day.
Please be sure your developers see my note from earlier: "Interesting discovery: Today I created a backup. Then I used One Step Update. Then I saw the 3 dups it created. So I restored that backup. Then I ran One Step Update again. This time there were no dup transactions generated."
Since it did not replicate again using the exact same data and conditions, it may help the developers to know this. I have an idea what this means, but I won't offer my guess because I don't want it to get flagged as speculation.
Thank you
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Thank you for following up.
In general, we, as moderators, do not always get notified if an issue has been resolved. So it is unlikely that we would come to announce it in the thread. That being said, you can ask for updates periodically, and we are more than happy to check the ticket status for you.
Keep in mind, threads are closed after 30 days of inactivity, so you would need to check in before the 30-day mark, or you can always open a new thread if this one closes. The thread itself closing has no effect on the escalation ticket.
As far as your latest discovery, I will make sure it is added to the ticket now.
Thanks again!
Quicken Alyssa
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I was a firm skeptic about Google Drive Sync being the culprit. Not anymore. Moving my quicken file to a location on my hard drive ignored by Google Drive Sync has fixed my problem.
Google Drive has two modes for handling synchronization. One a simple "sync" and the other is "stream". Both are dangerous for Quicken data files. It's okay to allow Google Drive to sync your backup files from Quicken, but not the active data file.
It's easy to convince yourself, "this ought to work. Google just sits in the middle." Well, the key word there, is "ought". It ought to work, but I think Quicken, for performance reasons, takes short cuts with how it works with your data file and Google Drive Sync has no way of accounting for those "short cuts".
I was wrong. Google Drive Sync was the culprit. Though, I still blame Quicken for the "short cuts". ;-) It would be nice to be able to use both together.2 -
@Scott McCauley Thanks for that observation.
Just to confirm, was your problem downloaded transactions that are "Matched" but actually create new transactions that duplicate transactions already in your register with an earlier date, as discussed here?
Some people have seen these duplicates stop for a few days and then come back. How long has the problem been fixed for you?
Also when downloading, do you automatically accept the downloaded transactions, or do you review each transaction before accepting it?
Please report back if you see any duplicates now that you have moved your data file away from OneDrive.
Thanks.
QWin Premier subscription0 -
Google Drive Sync is not the reason for this issue. I am not using Google Drive Sync for my Quicken files. It could, however, cause other issues.
Barry Graham
Quicken H&B Subscription0 -
I agree it is not the cause of the issue we are discussing…
Quicken Classic - R67.7, Windows 11 PRO current on updates
My data file is NOT being synced nor backed up.
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Hello all,
Thank you for continuing to update this discussion with your findings.
The escalation ticket remains open and awaits implementation.
Thanks again!
[CTP-16297]
Quicken Alyssa
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