Update R66.28 crashes

I've experienced the exact same thing.

The only way I have been refresh my accounts is to update each account individually. Quicken doesn't crash following this pathway but is very time consuming and thus very frustrating.

Sure hope that the Quicken Support Team jumps on this user request right away.

What happens when you create a new test file and try to load that?

I submitted an error report with files yesterday regarding a crashing issue as well.

Just curious, what are your systems doing when they crash?

Mine happens at various points within the program. Everything will be running fine, then the screen goes black and the computer becomes unresponsive. I have to force a shutdown with the power button on the CPU and restart it. If it crashes while accessing anything online it kills all of my O.S.U. settings and I have to reauthorize with all of my financial institutions as if starting anew.

Since my monitor was ancient (one of the early 22" flat screens) and had been acting up whenever I restarted/rebooted the computer I assumed it was the problem. But a new monitor did not help. And my wife mentioned that it only happens to me then I noticed it was only in Quicken.

In addition to this being a fairly new computer(~1 year old) and now a new monitor, I have tried; validating the file, restoring from backup, uninstalling/reinstalling the program…. None of this has worked.

FYI: This update has also caused issues with O.S.U. posting duplicate entries for reminder transactions during download. I have been posting on a thread here about this, if anyone else is having this problem here is the link for that thread:

Hello Kristina,

I will answer your questions one at a time:

• Does the computer go blank/unresponsive only when you're using Quicken?

• Yes, this has been happening only while using Quicken. And, as near as I can remember, it started shortly after the update to Version 66.28.

• How often does this happen (every time you use the program, sometimes when you use the program, rarely, etc.)?

• To answer this more fully, I should give you an idea of how I usually use the program:

• First, in case I forget to mention it, I use OSU at least once every time I am in Q.

• During the work week, I use Q before going to work using OSU to check for downloads and to verify that I didn't forget to setup outgoing payments at my bank's online site (I do not use Q's bill pay). I then use Q after work to enter any transactions up to that point in the day (OSU). If I do anything after work that would require entering a transaction, I enter that when I get back.

• On the weekend, I may only use Q once or twice the whole weekend. But I do enter post several bill reminders for the upcoming week on Sunday (Payroll, auto payments, monthly utility payments, etc….)

• Now the answer. There have been times when it has happened every time I used Q, and there have been times where it doesn't happen for a day or two.

• You mentioned this happens at various points when using the program. Are there specific functions that reliably trigger this behavior?

• Not that I have been able to figure out. The first couple of times, it happened when I attempted to use OSU. But it has also happened when I tried to post a reminder, when I was viewing my investments, and when I was trying to close the program.

• You mentioned you've validated the file. Were there any problems listed in the report after the validation was completed?

It showed that there were a couple of stock splits that may or may not have been entered properly. But all of my share counts and balances match.

It also mentioned a couple of accounts that it had to repair, but did not go into details. But it did say no further action needed on these accounts.

I hope this helps somehow.

Hi, since 2-3 weeks ago, I've started to experience crashes on launch.

This is what I get, and reported almost all crashes.

This happens immediately after launch (the window starts to open, the menu includes File and something else, and then it crashes. Every single time.

I followed all instructions I could find as can be seen in my comments in the attached crash report screen shot.

Installing the patches (as suggested for those who had crashes after subscription expiration) don't help either.

If this doesn't get fixed, I will obviously stop my subscription as I am getting no service.

Still crashing. With or without VPN, anti virus, running as admin. Always crashing