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From Eric Dunn, CEO of Quicken: Letter to the Quicken Community about the Membership Plan (November

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Comments

  • ozarkcanoer
    ozarkcanoer Member ✭✭
    edited November 2017

    I have been a Quicken for about 20 years.  I have always been upset by the fact that I have to buy a new copy every 2 years just so I can keep the download function.  Now I am really upset that I will have to pay for a new copy EVERY YEAR i.e subscription.  In reading the comments above I feel the negative ones have been edited out.  Quicken management if you DON'T want to lose more loyal customers don't require everyone to convert to the subscription model.  I fell this is just a money grab.    I do have to agree with a couple of comments I saw that the changes Quicken have made over the years have not always been for the better.   I live in the San Francisco area and if you would like to form a user focus group I would be happy to be part of that.  You really need more input from actual user and not a bunch of programmers that have to continue to make change to keep their jobs.

    Isn't the info displayed when selecting "About Quicken" what you want?
  • Unknown
    Unknown Member
    edited November 2017
    So I have used Quicken since 2014.
    I have seen the ups and downs as security changes were implemented and endured and worked with service calls to get everything working.

    My GRIPE / ANGER comes not from the change in company control nor the change to subscription based services ..  fair enough .. it's where everything is going.   I am annoyed because my program effectively stopped working end February 2017 and I was MADE to purchase Quicken 2017 for $70.64.

    So NOW, November 2017 (8 months later)  I get informed that I have to purchase ANOTHER product when my subscription runs out.   WHY !!!!! was I made purchase 2017 upgrade ?
    WHY???  can my $70 not be used to the upcoming new release ?

    Basically I have spent $70 for 1 years service and the program is still buggy at best.  Can I be bothered sorting it out just now...  TBH.. NO !   The program is simply changing again and so is its owners.

    I would be happy to stay with quicken if I could get some sort of credit for my $70 I spent, which was apparently a waste of money completely and it seems to me a Bait and Switch, grabbing the last minute cash from customers before handing off to a new company...  leaving me in this disgusted and disillusioned mess wondering if quicken is really worth the hassle.

    RANT END
  • Dan Glynhampton
    Dan Glynhampton SuperUser ✭✭✭✭✭
    edited November 2017

    So I have used Quicken since 2014.
    I have seen the ups and downs as security changes were implemented and endured and worked with service calls to get everything working.

    My GRIPE / ANGER comes not from the change in company control nor the change to subscription based services ..  fair enough .. it's where everything is going.   I am annoyed because my program effectively stopped working end February 2017 and I was MADE to purchase Quicken 2017 for $70.64.

    So NOW, November 2017 (8 months later)  I get informed that I have to purchase ANOTHER product when my subscription runs out.   WHY !!!!! was I made purchase 2017 upgrade ?
    WHY???  can my $70 not be used to the upcoming new release ?

    Basically I have spent $70 for 1 years service and the program is still buggy at best.  Can I be bothered sorting it out just now...  TBH.. NO !   The program is simply changing again and so is its owners.

    I would be happy to stay with quicken if I could get some sort of credit for my $70 I spent, which was apparently a waste of money completely and it seems to me a Bait and Switch, grabbing the last minute cash from customers before handing off to a new company...  leaving me in this disgusted and disillusioned mess wondering if quicken is really worth the hassle.

    RANT END

    Your copy of Q2017 is good until the end of April 2020. No need to update it before then if you don’t want to. See the Discontinuation Policy:

    https://www.quicken.com/support/quick...
    US Quicken Deluxe for Windows Subscription R28.16 on Windows 10 Pro v2004
  • Jay McAlevy
    Jay McAlevy Member ✭✭
    edited November 2017
    We realize that there is a group of Quicken users who purchase Quicken every three years, on sale, and currently have a very low cost of ownership. These customers should know that, as in the past, there are multiple ways to buy Quicken, including from retailers like Amazon, Best Buy, Staples, Office Depot, Costco, Sam’s and Walmart. 

    ok what happens when they don't have a copy anymore?  we just keep on keeping on, and when we find ourselves behind the curve,  you subscribe or Die? We simple bookkeepers that just would like a check register, with great banks that work with us feel like we have been hung out to expire.  Luckily there are other programs if we need them, and have to leave the one that we enjoy working with. Yes enjoy as with each upgrade of 20i5 for the mac I have had no problems at all.
    oh well.
  • splasher
    splasher SuperUser ✭✭✭✭
    edited November 2017

    I have been a Quicken for about 20 years.  I have always been upset by the fact that I have to buy a new copy every 2 years just so I can keep the download function.  Now I am really upset that I will have to pay for a new copy EVERY YEAR i.e subscription.  In reading the comments above I feel the negative ones have been edited out.  Quicken management if you DON'T want to lose more loyal customers don't require everyone to convert to the subscription model.  I fell this is just a money grab.    I do have to agree with a couple of comments I saw that the changes Quicken have made over the years have not always been for the better.   I live in the San Francisco area and if you would like to form a user focus group I would be happy to be part of that.  You really need more input from actual user and not a bunch of programmers that have to continue to make change to keep their jobs.

    thecreator is asking for it to be displayed somewhere ALL the time. 

    It has already been suggested elsewhere to put it in the top border where "Quicken" + the edition (Starter, Deluxe, Premier, HBR) is shown now.  It wouldn't take anymore real screen space than is now used.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • OleSVM
    OleSVM Member ✭✭✭
    edited November 2017

    I agree with every single negative comment in this forum.

     I have used Quicken since the very first edition--and used Microsoft Money until it ended. I am a programmer and writer. For the same reason I did NOT go with Office 365 but bought my own copy of Office, that is, lack of ownership of the product, I will not be upgrading to Quicken 2018 and agreeing to a one-year ownership model where I lose the utility if I do not renew.

    Too bad that Quicken is going with this model. It cannot be good for the user in the long run.

    @mistertheplague,

    Thanks for your comment on my post which was intended strictly as a humorous comment on the actual ownership of the house under mortgage.  It was not at all intended as a comment on the content of this thread.

    Perhaps if the wording was 'Just points to consider when making the home ownership calculus'.  The addition of the word 'home' might have made my intention more clear

    Interestingly the crux of many of the points being made here are the technical as well as the legal differences in the connotations of the concepts of 'download', 'online services'  and 'import'. It makes for great reading with many salient points being made.

    Naturally, being a Quicken user since 1998 I have opinions on this.  For now, I find it enlightening just to read the opinions and defenses being offered by others.

    Peace

    Steve
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    edited November 2017

    I purchased Quicken 2017 Premier last Spring when 2014 was being phased out. It is now November, and my financial institution, Chase, still does not support 2017 versions of Quicken. I do not see how going to a subscription model would benefit me when one of the world's largest banks is still one year behind on supporting your products.

    @QPW

    "This isn't true.  Some financial institutions look at the version number
    that Quicken sends in its request for getting the transactions, and
    blocks ones it doesn't want to support."

    I do hate to be wrong, like every other human in the world, but i though that FI's basically agreed to allow access to the accounts via Quicken, which means adhering to whatever OFX dictates, until they don't want to do it any more.

    In the absence of changes in the OFX schema, you're saying an FI might agree to support QXXXX-2, not support QXXXX-1, and support the current QXXXX?  What's the rational behind that?
  • miklk
    miklk SuperUser, Windows Beta Beta
    edited November 2017

    I purchased Quicken 2017 Premier last Spring when 2014 was being phased out. It is now November, and my financial institution, Chase, still does not support 2017 versions of Quicken. I do not see how going to a subscription model would benefit me when one of the world's largest banks is still one year behind on supporting your products.

    As a general rule, the few FIs that check the app version do it as a precaution when a new version comes out until they test it. In the past I have seen this a lot with Bank of America, Merrill Lynch, and RBC among others) If this happens, you will get an appversion error.
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    edited November 2017

    I purchased Quicken 2017 Premier last Spring when 2014 was being phased out. It is now November, and my financial institution, Chase, still does not support 2017 versions of Quicken. I do not see how going to a subscription model would benefit me when one of the world's largest banks is still one year behind on supporting your products.

    You're saying that when a new version of Q is released - Q2016 let's say - that BofA, ML and RBC bounced back "appversion" errors, even though the schema for OFX didn't change from 2015 to 2016?  (I'm assuming the declaration in the latter part of that question is true.  I've never devoted much time to following changes in the standard.)  Such that - at least for a time - BofA, ML and RBC supported Q2014, Q2015, but not Q2016?
  • miklk
    miklk SuperUser, Windows Beta Beta
    edited November 2017

    I purchased Quicken 2017 Premier last Spring when 2014 was being phased out. It is now November, and my financial institution, Chase, still does not support 2017 versions of Quicken. I do not see how going to a subscription model would benefit me when one of the world's largest banks is still one year behind on supporting your products.

    Yes. In the past, they would frequently be a few weeks after release before it worked.
  • Unknown
    Unknown Member
    edited November 2017

    I purchased Quicken 2017 Premier last Spring when 2014 was being phased out. It is now November, and my financial institution, Chase, still does not support 2017 versions of Quicken. I do not see how going to a subscription model would benefit me when one of the world's largest banks is still one year behind on supporting your products.


    Tom Young, frankly I think the financial institutions don't care about the OFX scheme changing.  They seldom keep up with the latest version of OFX.  There are ones still using OFX 1.0.  OFX is done in a way that the client and servers can adjust for these differences.

    The reason I think they block by version is something that people always blame on Quicken Inc/Intuit.  The financial institutions don't want to support endless versions of Quicken.  So yes they do actively block certain versions of Quicken.

    BTW active block not only applies to versions of Quicken it applies to if the client is calling itself Quicken or not.  Some personal finance program purposely send Quicken's identification and version information to get around the fact that the financial institutions don't support their software.

    Here is what in the OFX file they are looking at:
    <APPID>QWIN
    <APPVER>2600
  • Unknown
    Unknown Member
    edited November 2017

    I purchased Quicken 2017 Premier last Spring when 2014 was being phased out. It is now November, and my financial institution, Chase, still does not support 2017 versions of Quicken. I do not see how going to a subscription model would benefit me when one of the world's largest banks is still one year behind on supporting your products.

    Actually putting this a different way "There are ones still using OFX 1.0.  OFX is done in a way that the client and servers can adjust for these differences."

    Most likely Quicken doesn't even use any features that OFX 1.0 didn't have, so all it has to do is deal with the fact that there are basically two main formats 1.x and 2.x where the headers different and the keys in the old format can be <Key>Value without the trailing </Key> that the new format requires (like XML requires).
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    edited December 2017

    I have been a Quicken for about 20 years.  I have always been upset by the fact that I have to buy a new copy every 2 years just so I can keep the download function.  Now I am really upset that I will have to pay for a new copy EVERY YEAR i.e subscription.  In reading the comments above I feel the negative ones have been edited out.  Quicken management if you DON'T want to lose more loyal customers don't require everyone to convert to the subscription model.  I fell this is just a money grab.    I do have to agree with a couple of comments I saw that the changes Quicken have made over the years have not always been for the better.   I live in the San Francisco area and if you would like to form a user focus group I would be happy to be part of that.  You really need more input from actual user and not a bunch of programmers that have to continue to make change to keep their jobs.

    Maybe I'm not understanding... why is it desirable to see the version number (e.g. 5.2.1) displayed all the time? I find it simple enough to pop up About Quicken to see this info whenever I want to check the version number.
    Quicken Mac Subscription • Quicken user since 1993
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    edited November 2017
    Edgar said:

    With all due respect to the CEO's justification for going to a one-year activation so the company can focus on updating a single version of Quicken rather than having to maintain three yearly versions that are currently active at any given time... baloney.

    Since the new continually updated version of Quicken has a rolling expiration date based on the date of actual installation, it would have been just as simple to assign a three year validity period as the one year period that they did.

    It is all about the money -- tripling the cost for those Quicken Deluxe users who have traditionally only bought a new version every three years.

    Well, they do offer one year or two years (or through Amazon, 27 months). They certainly could offer 3 years as well, but I would guess they chose not to because people would balk at a higher-still price of a 3-year subscription.
    Quicken Mac Subscription • Quicken user since 1993
  • Unknown
    Unknown Member
    edited February 2018
    I am having multiple connection issues every time I log into Quicken and have to reactivate and even delete and re-add accounts.  Now, since the upgrade to 2018 there is no expense reminders in the home calendar. The best and most important features are not working and you are talking about costs and payments. Wouldn't is be more important to address the issues of functionality and accuracy of your product?  Love Quicken and hope to continue to use/purchase but not if it doesn't work.  Thank you.
  • Unknown
    Unknown Member
    edited August 2018

    Many Users who purchased Quicken from Intuit / Quicken, no longer have access to those programs. Will the past purchases, be moved to their new Quicken ID? Quicken 2015, Quicken 2016 and Quicken 2017?

    When you sign into Intuit / Quicken with the old Intuit ID, it takes you back to Quicken.com to Sign in and when you sign in the purchases associated with your old Intuit User ID, have not been moved over to the new Quicken ID.

    This includes Reward Copies as well.

    Not to mention Canadian Customers.

    I have been a Quicken user for over 20 years.  I assumed I would always be a Quicken user but now I am looking for another software product.  I used to have to upgrade every three years for full functionality but now that you are the new owners it will be an annual $50 automatic upgrade.  To add insult to injury you sent out a "complimentary" CD without making it explicitly known to the customer exactly what you were doing.  The fine print explanation is inadequate.  I am so angry with your shameless money grab that I would update to a different software that was one penny less then yours.  Shame on you!!!  Your open letter is an insult.  Do you honestly expect anyone to believe you made this change for any other reason then profit.
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    edited November 2017

    I purchased Quicken 2017 Premier last Spring when 2014 was being phased out. It is now November, and my financial institution, Chase, still does not support 2017 versions of Quicken. I do not see how going to a subscription model would benefit me when one of the world's largest banks is still one year behind on supporting your products.

    Being one of those folks that always waited until the last possible second to upgrade I never experienced those appversion issues that the early adopters might have encountered. 

    My guess would be that those FI's that check appversion probably weren't actively "testing" the new version but instead the "Quicken Expert" in the IT Department, (AKA  "Low man on the totem pole"), simply forgot to change the code.
  • Dan Glynhampton
    Dan Glynhampton SuperUser ✭✭✭✭✭
    edited November 2018

    Many Users who purchased Quicken from Intuit / Quicken, no longer have access to those programs. Will the past purchases, be moved to their new Quicken ID? Quicken 2015, Quicken 2016 and Quicken 2017?

    When you sign into Intuit / Quicken with the old Intuit ID, it takes you back to Quicken.com to Sign in and when you sign in the purchases associated with your old Intuit User ID, have not been moved over to the new Quicken ID.

    This includes Reward Copies as well.

    Not to mention Canadian Customers.

    I can’t say what people will believe the reasons are, there’s a whole spectrum of responses in this forum, but don’t assume it’s a $50 per year charge, you can still shop around and get better deals.


    Assuming you’re talking about Quicken Deluxe (which is $49.99/year on the Quicken website), at the time of writing Best Buy are selling a two-year membership for $64.99:


    https://www.bestbuy.com/site/quicken-...


    It's likely you’ll see other offers and discounts over the coming months too.


    Since you have previously updated every three years it will probably be more expensive to stick with Quicken in the future, only you can decide what cost/year is worth it for the benefits you get from Quicken.
    US Quicken Deluxe for Windows Subscription R28.16 on Windows 10 Pro v2004
  • mtn_living
    mtn_living Member ✭✭
    edited October 2018
    I get far more than the price in value from Quicken and I support move to subscription model/rolling improvements. What I don't understand is why it's cheaper for a new Quicken purchaser to get it cheaper in retail store for two year subscription than it is for a long time user to get into subscription model? Am I missing something or is this is a bit of a slap in the face to long time users? MYM->Money->Quicken.
  • Michael Webber
    Michael Webber Member
    edited November 2017
    FWIW: I have Quicken H&B 2017 Rel 15. I am receiving banking/credit card error messages since the last update. I contacted their T/S and was told to contact Quicken since it was their problem. The last 5 days I tried to use Quicken 'chat'...which indicated a wait time from 6 to 17 minutes and never answered during a 1 hour and 15/30 minute wait. Tried the 800 # and was told it was 1 1/2 hour wait...has never answered. You've convinced me that it's not worth upgrading MDW  
  • Dan Glynhampton
    Dan Glynhampton SuperUser ✭✭✭✭✭
    edited November 2017

    I get far more than the price in value from Quicken and I support move to subscription model/rolling improvements. What I don't understand is why it's cheaper for a new Quicken purchaser to get it cheaper in retail store for two year subscription than it is for a long time user to get into subscription model? Am I missing something or is this is a bit of a slap in the face to long time users? MYM->Money->Quicken.

    “What I don't understand is why it's cheaper for a new Quicken purchaser to get it cheaper in retail store for two year subscription than it is for a long time user to get into subscription model?”


    It isn’t. There’s nothing stopping anyone, existing user or not, from buying a two year membership from a retail store.
    US Quicken Deluxe for Windows Subscription R28.16 on Windows 10 Pro v2004
  • Spotteddog
    Spotteddog Member ✭✭✭✭
    edited November 2017

    FWIW: I have Quicken H&B 2017 Rel 15. I am receiving banking/credit card error messages since the last update. I contacted their T/S and was told to contact Quicken since it was their problem. The last 5 days I tried to use Quicken 'chat'...which indicated a wait time from 6 to 17 minutes and never answered during a 1 hour and 15/30 minute wait. Tried the 800 # and was told it was 1 1/2 hour wait...has never answered. You've convinced me that it's not worth upgrading MDW  

    And then if you do finally get them, they have no idea what to do except basic troubleshooting off a script.
  • splasher
    splasher SuperUser ✭✭✭✭
    edited November 2017

    I get far more than the price in value from Quicken and I support move to subscription model/rolling improvements. What I don't understand is why it's cheaper for a new Quicken purchaser to get it cheaper in retail store for two year subscription than it is for a long time user to get into subscription model? Am I missing something or is this is a bit of a slap in the face to long time users? MYM->Money->Quicken.

    There has never been much of an incentive to buy from Quicken/Intuit except when they did a 50% markdown which wasn't very often.

    Their retail partners have generally always had better prices and it is that way so that the retailers have an incentive to sell it.  If corporate Quicken was always cheaper, why would Staples or anybody else put it on their shelves?
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • Jen112
    Jen112 Member ✭✭
    edited November 2017

    I purchased Quicken 2017 Premier last Spring when 2014 was being phased out. It is now November, and my financial institution, Chase, still does not support 2017 versions of Quicken. I do not see how going to a subscription model would benefit me when one of the world's largest banks is still one year behind on supporting your products.

    @Todd Irwin - I am using Mac 2017 with Chase with no problems.
  • Unknown
    Unknown Member
    edited November 2017

    My concern is that with the new upgrade model, all customers will essentially be made part of a beta testing group for upgrades and will have to deal with much more frequent bugs.

    THE KEY IS: "..and more resources can be directed to resolving bugs and maintaining the institution interfaces."

  • Unknown
    Unknown Member
    edited November 2017

    Eric, thank you for communicating with the Community regarding the membership plan. This is a significant change that merits effective change management, with active leadership and sponsorship from the top of the organization.

    I support the transition to the subscription model. In fact, I believe that the transition to the subscription model is essential to the longer term viability of Q. I've used Q for a long time - more than 20 years - and I would like to see the product continue to be available for another 20 years.

    In my view, Quicken is a good value proposition at the new/current annual cost. I use both the banking and investing features. While I could find another way to manage my day-to-day banking, Q is indispensable for me on the investment side.

    My experience with Quicken has been mixed. While I highly value the product, I've experienced some significant challenges and disappoints over the years. One of those disappointments was having to abandon my data file of ~20 years worth of history when it got corrupted through an upgrade process. Your PD team reviewed the data file and concluded that corruption could not be resolved.

    A second example of my disappoints is this... As a Canadian customer, was probably one of the first customers to sign onto the subscription plan (early in CY2017). I can't think of any particular benefit I gained from upgrading from QC2016 to QC2017; however, I am very aware of the critical functionality that I lost to a defect introduced in the upgraded product. Your PD team introduced a (officially validated) defect into QC2017 that prevents (under any circumstance) population of the asset allocation portfolio rebalance table. It simply doesn't work. I've check back regularly with Q employees and, even now that we are anticipating the release of QC2018, there is no commitment to fix this defect. One of the main reasons I use (and subscribe to Q) is to help me in maintaining the asset allocation of my investment portfolio. This is an advertised/marketed feature of the product... that simply hasn't existed in the QC2017. This really is false advertising. I didn't need to upgrade... I still had a few years of support left on my QC2016 subscription, but I chose to upgrade... and my reward for spending the money on the upgrade was to lose one of the features most important to me. And, I reiterate, despite asking repeatedly, Q has made absolutely no commitment to fix the defect.

    While I am fully supportive of the transition to the subscription model, it does, for me set some important customer expectations. I fully expect Q to do all of the following in relatively short order:

    1. address festering product defects and address all (new) material defects in a timely manner;
    2. improve the quality of technical support;
    3. improve the reliability and robustness of Express Web Connect (because not all of us have access to Direct Connect);
    4. improve the robustness of Q database (reduce instances of data file corruption);
    5. improve communications and customer relations;
    6. improve the way Q solicits input from the user community; and
    7. improve product testing and quality.
    You may notice that "add new features" didn't make my list of expectations. Sure, there are some new features that I would appreciate; however, I intentionally left "add features" off the list to make it clear that adding features should be a lower priority for Q (than the above). Addressing defects and improving tech support are far more important than adding new features... at least to this 20+ year user. ...and, I'm one of your customers that is entirely OK with the subscription model.

    Thanks again, sincerely, for communicating with community. I hope you are taking time, personally, to read our responses. I also hope that you adopt a practice of regularly communicating with the community.
    Perhaps the most organized, most meaningful and perhaps best presented text from a Quicken User towards the Quicken Organization.  Your 7 points should be posted on a chart on every wall within Quicken..  My compliments, @Artic Hare.
  • Unknown
    Unknown Member
    edited February 2018

    I get far more than the price in value from Quicken and I support move to subscription model/rolling improvements. What I don't understand is why it's cheaper for a new Quicken purchaser to get it cheaper in retail store for two year subscription than it is for a long time user to get into subscription model? Am I missing something or is this is a bit of a slap in the face to long time users? MYM->Money->Quicken.

    I am a long time Quicken user & now own Quicken 2017.  I just received a CD in the mail to upgrade to Quicken 2018.  After doing my due diligence I realize that this is now going to be an annual subscription of approx $50 per year.  I will NOT be upgrading!  I was buying a new version every 3 years.  Thank goodness I will now have at least 2 years to find a replacement for Quicken.  Unless you decide to go back to the old 3 year model I doubt I will change my mind.  I may consider an annual fee if it were at least cut in half.  Even then, the last thing anyone needs is another company promising to keep my credit card secure - Equifax anyone?  I'm sure there are many customer like me that just don't use all the features & can get by with another product.  I'm sure you will be losing a lot more customers.   Of course, you already know that & are charging any remaining ones 3-5 times as much to make up for that.  This is a money grab by the new owners like big Pharma buying a new drug & jacking up the price by multiples.  At least with this is dead QIF files not people.  Thank you for that.
  • Unknown
    Unknown Member
    edited February 2018
    The owners of Quicken have gotten greedy, there is no real competition, so they can charge whatever the market will endure. I have been using Quicken since Nov 1993, bought 8 different deluxe versions costing $208.76, 72¢/month not the $2.17/month being hawked. I don't need new features, only fix the problems artic hare so succinctly pointed out:
    1. address festering product defects and address all (new) material defects in a timely manner;
    2. improve the quality of technical support;
    3. improve the reliability and robustness of Express Web Connect (because not all of us have access to Direct Connect);
    4. improve the robustness of Q database (reduce instances of data file corruption);
    5. improve communications and customer relations;
    6. improve the way Q solicits input from the user community; and
    7. improve product testing and quality.
  • Unknown
    Unknown Member
    edited November 2017
    The owners of Quicken have gotten greedy, there is no real competition, so they can charge whatever the market will endure. I have been using Quicken since Nov 1993, bought 8 different deluxe versions costing $208.76, 72¢/month not the $2.17/month being hawked. I don't need new features, only fix the problems artic hare so succinctly pointed out:
    1. address festering product defects and address all (new) material defects in a timely manner;
    2. improve the quality of technical support;
    3. improve the reliability and robustness of Express Web Connect (because not all of us have access to Direct Connect);
    4. improve the robustness of Q database (reduce instances of data file corruption);
    5. improve communications and customer relations;
    6. improve the way Q solicits input from the user community; and
    7. improve product testing and quality.
  • Spokey
    Spokey Member ✭✭
    edited November 2017

    I am currently on Quicken 2016 Home & Business. We use it for managing one rental property and doing light invoicing for our very small business. I can tell you that, given the $100 PER YEAR charge for 2018  and considering all the software problems Quicken has  had, we will NOT be moving to the subscription model.  You have effectively tripled cost of ownership for us.

    I can't tell you the amount of time I invested  in keeping Quicken working with my credit union (reset account, rebuild account, etc. etc.) when it finally turned out that some programmer had messed up the scripting for online access. It wasn't anything the CU had done but something the Quicken scripting department had farkled. 

    Further, each new iteration of Quicken has  created new bugs to squash without adding any more real functionality. For example, in investment tracking, I have LONG wanted (and requested) the ability to create custom classes of investments so that an analysis would produce a more granular report than currently available. It's never happened.  In addition, as banks create more two-step authorization systems, Quicken has increasingly failed to properly deal with them.

    Whenever a company raises prices, it should only do so from a position of strength. I'm sorry guys, but that's clearly NOT where you are right now. "Bringing everyone to the same level" is NOT a customer benefit. It's a benefit for your company. 

    Dan Glynhampton,  just asking clarification.  If I can manually enter data with the new subscription model, is there any difference between not renewing a subscription and what I currently can do after the 3 years are up?
This discussion has been closed.