Quicken ID Sign-In Window Appears in Background when Entering Q Data File Password

BK

@Divemaster , I should've been more specific - sorry.
Taking the file password issue out of the equation for just a moment, in my case, my screen refresh results are consistent in all cases; with or without file password, laptop Wifi on/off, including issues post startup. Meaning:
* R24 everything is good, no multiple program screen refreshes or performance issues
* R25+ I start getting multiple program screen refreshes on startup and beyond.

So this still tells me that the R25+ update is putting extra demand on my system, online or offline, password or not.

And I agree that the password issue is in the handshake and having it exposes the issue that started this post - for me as well, R25+
As I said it was just a WAG. Thanks.

BK

@thecreator
Thank you. That link and the proper uninstall procedure is my bible and I even have my own batch script in addition to the CleanUI. I do that in my sleep including cleaning Windows Registry and multiple reboots. Has made no difference for me in this case. Thanks again for continuing to remind us of the proper way.

markus1957

@BK Have you validated with clearing the authentication bit option?

BK

@markus1957 what is that? I will try it if you could please provide details or link. Thanks.

Divemaster

Many have tried the uninstall cleanup provided by Quicken and it hasn't helped, some did it on their own others via Quicken support.

Sherlock

BK said:

@markus1957 what is that? I will try it if you could please provide details or link. Thanks.

Press the Ctrl key when you select File > File Operations > Validate and Repair and check Validate file Authentication block will be fixed.

BK

Thanks @markus1957 . I just tried it using my completely "blank" Test file and my main file and no change. To me the performance degradation is more of an issue than the password annoyance - since I can turn it off!

Don Bartenstein

> @Sherlock said:
> (Quote)
> Press the Ctrl key when you select File > File Operations > Validate and Repair and check Validate file Authentication block will be fixed.

I've tried that a few times over the last couple months. No change.

thecreator

Hi @""Don Bartenstein"  ,

You have two options:

1. Don't use a File Password and you won't get the error.
2. Reinstall Quicken according to this procedure and if you skip steps, it won't work:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Divemaster

When going to Quicken support page this seems to be their top issues- not the issue in this thread, you get this pop up screen:

Top Issues:

• NEW 5/18/20: Unable to add accounts with Chase
• Updates 5/5/20: Errors downloading from multiple banks due to Covid-19 Relief checks
• FYI: Information about Quicken Bill Pay Notification Emails

Don Bartenstein

> @Divemaster said:
> When going to Quicken support page this seems to be their top issues- not the issue in this thread, you get this pop up screen:
> Top Issues:
>
>
>
>
> * NEW 5/18/20: Unable to add accounts with Chase
> * Updates 5/5/20: Errors downloading from multiple banks due to Covid-19 Relief checks
> * FYI: Information about Quicken Bill Pay Notification Emails

Yeah, but I get that. Supposedly this is only affecting a small number of users and they very likely have other bugs/issues that are much more widespread. We're just vocal....

Divemaster

True, those to seem to be more urgent, but should also have some people cleaning up the easy window dressing problems.

Don Bartenstein

Ya think? As an old-time IT guy I am always happy to score points with low-hanging fruit. Which makes me think maybe this one ain't as easy as all that and they really broke something.

Kenneth Goodwin

I've had this problem for over two months now (probably longer) and even though the new CEO tells me they are putting the customer first - still no resolution to what I see as an easy problem. If you have a password on your data file, you have the problem. How much different can the code be with or without a password on one's data file? It happens on all of my Windows computers (2 desktops, one tablet) so it isn't related to any hardware discrepancy. This is my third posting on this now very old bug. I guess I will develop a user interface based on disregarding program displays.

thecreator

Hi @""Kenneth Goodwin" ,

Comment back after performing this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Questions?

Divemaster

Don Bartenstein said:

Ya think? As an old-time IT guy I am always happy to score points with low-hanging fruit. Which makes me think maybe this one ain't as easy as all that and they really broke something.

Amen to that low hanging fruit!   This issue is linked to the handshaking which just isn't necessary, there is no reason to call home when loading Quicken on desktop- especially when I use no online functions.  However this "calling home" is built into their process of executing a local desktop application.  Would be nice to hear from developers why a handshake/call home is done.  That could wait until a function is activated or a preference is sit that a person will always want cloud access when executing Quicken.  This could even be a problem in Quicken central database, they may have a field set that is forcing certain users to get the screen because of the local file login is set- confusing the two logins?

Several have tried the process Creator has mention and it didn't help.  So if you try it Kenneth, please give us an update.     

Ps56k2

Divemaster said:  This issue is linked to the handshaking which just isn't necessary, there is no reason to call home when loading Quicken on desktop- especially when I use no online functions.  However this "calling home" is built into their process of executing a local desktop application.

BUT -- why does it only happen with the "Data File Password" -
and if that is not used, then there is no background Quicken logon screen image.

Divemaster

That is key, all I can think of the block of code to process data file passwords triggers something to get the extra logon screen.  Perhaps during the handshake, it is passing along that a local password is wanted (which shouldn't happen) and server side is confused and sends back additional logon screen?   All that is WAG.  But as said by others, that local file password is key to finding the faulty code.   Also, most have said this load process is taking longer, something has changed in this area of code.   

thecreator

Besides, using this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

As anyone, simply tried this procedure of removing the File Password. Close and reopen Quicken, to verify you can access your Data without the File Password, being used.

Close Quicken and restart the computer. Open Quicken and add the File Password back in?

Divemaster

I removed the file password and restarted Quicken and did not get the extra logon screen.  Without restarting computer, I put the file password back in and closed and started Quicken and did get the extra logon screen.   Then I decided not to deal with it and restored with an image I took prior to updating Quicken.  

Perhaps someone can test now doing as suggested with a computer reboot?

Don Bartenstein

> @Divemaster said:
> I removed the file password and restarted Quicken and did not get the extra logon screen.  Without restarting computer, I put the file password back in and closed and started Quicken and did get the extra logon screen.   Then I decided not to deal with it and restored with an image I took prior to updating Quicken.  
>
> Perhaps someone can test now doing as suggested with a computer reboot?

I tried it with the reboot step. No dice.

thecreator

Divemaster said:

I removed the file password and restarted Quicken and did not get the extra logon screen.  Without restarting computer, I put the file password back in and closed and started Quicken and did get the extra logon screen.   Then I decided not to deal with it and restored with an image I took prior to updating Quicken.  

Perhaps someone can test now doing as suggested with a computer reboot?

Hi @Divemaster ,

So the only procedure that works, is to reinstall according to this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Don't skips steps. Don't rename any folders.

Questions?

BK

@thecreator , That procedure does not help this specific issue at all, unfortunately - at least not for me. I have tested every combination of your and other suggestions and results are the same with or without that procedure where:
After R24.14, password issues start and performance degrades. The only remedy is to either disable the file password (performance issues remain however) or downgrade to R24.14 which is not ideal. Today when I launched the program, it froze for 5 minutes before letting me enter the password and my router showed many lines of query to the Quicken server with no acknowledgment until it finally received a response. As suggested in earlier comments, this appears to be a handshake issue that escalated since R25.10.

And my WAG is that this and the OSU slowness post (7875301 ?) are somehow related, meaning if Quicken Dev team could investigate and resolve this, they can potentially resolve that too.
* For the record, your write-up of the procedure is the BEST that there is - Thank you!

Don Bartenstein

> @thecreator said:
> (Quote)
> Hi @Divemaster ,
>
> So the only procedure that works, is to reinstall according to this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions
>
> Don't skips steps. Don't rename any folders.
>
> Questions?

So. I followed your instructions in the link. Twice. Printed them out even, so I had a checklist I could mark off. I'm a 45+ year IT guy, so I know how to follow instructions and how to debug. No dice; still get the sign-on in the back ground.

Then yesterday I did a full Windows reset, as I was having some system issues that had cropped up over the last couple weeks. As we know, that pretty much wipes everything also and necessitates re-install of all non-Microsoft apps. So once more Quicken is installed from scratch. Again, no dice.

Divemaster

Interesting, I didn't think the procedures Creator suggested would help as they have been tried previously.  Never have run the reset, hope I don't have to.  One of the reason I take two images a week, so if things go belly up I can hopefully avoid reset and reloading.   Was the option on your reset to wipe out or retain data files?   

Don Bartenstein

> @Divemaster said:
> Interesting, I didn't think the procedures Creator suggested would help as they have been tried previously.  Never have run the reset, hope I don't have to.  One of the reason I take two images a week, so if things go belly up I can hopefully avoid reset and reloading.   Was the option on your reset to wipe out or retain data files?   

I used the retain data files option, though I had those backed up, just in case (external USB hard drive). I do a daily image and incremental.

When I installed Quicken it was from the download at my Quicken account and I restored my data file from my Dropbox account that I had backed up just before the reset.

thecreator

Hi @Divemaster ,

As far as the Windows Reset / PC Reset goes, I have my Hard Drives partitioned, the Documents on its own partition. So when you do a Reset, it only affects the operating system's partition, it does not wipe out any partitions, including any other operating systems installed in the Desktop Computer.

If my procedure, does not appear to work, then repeat the procedure, but while you are following the procedure, also delete the Quicken Documents folder in its entirety including any logs and its Sub-Folder Backup Folder. You won't be losing your Data , because you have Manual Backups to restore, once completed.

Don't forget to run CCleaner's Registry Cleaner portion twice.

Divemaster

thecreator said:

Hi @Divemaster ,

As far as the Windows Reset / PC Reset goes, I have my Hard Drives partitioned, the Documents on its own partition. So when you do a Reset, it only affects the operating system's partition, it does not wipe out any partitions, including any other operating systems installed in the Desktop Computer.

Good idea on the data partitions. 

Divemaster

Have the developers fixed this issue yet? 

Don Bartenstein

> @Divemaster said:
> Have the developers fixed this issue yet? 
Nope