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Vanguard account gets a OL-293-A error

Over the past several days when using the One Step Update on my Vanguard account I have been getting a OL-293-A error. I have gone to the on-line services and de-activated the account and then re-activated it. This unfortunately did not work. If, however, i go to the account detailed transaction page and do a update transaction or update quotes, it works.
got any idea what might be going on with Vanguard account handling? Thanks
got any idea what might be going on with Vanguard account handling? Thanks
3
Best Answers
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Quicken Anja Moderator mod
Hello All,
We appreciate your patience while our teams work to investigate this issue, though I apologize that this continues to persist.
I wanted to provide an update and let you all know that we have further escalated this issue and our product teams have opened a ticket. Though we do not currently have an ETA on this, we will provide another update and more information as it becomes available.
Thank you!
(CTP-1144)-Quicken Anja5 -
Quicken_Tyka Moderator mod
Hello all,
This issue is still listed as ongoing, there is currently no ETA available.
If you have not done so already, please open the Quicken program and navigate to Help > Report a Problem.
Please add "CTP-1144" to the subject and submit all of the log files to contribute to the research of this issue.
Thank you,
-Quicken Tyka2
Answers
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
==== OSU End (20200923/10:47:46) ====
20200923 10:47:49: QFN: Beginning send to https://vesnc.vanguard.com/us/OfxDirectConnectServlet
20200923 10:47:49: ***QFN kQFFinished: returns 67305972
20200923 10:47:49: We’re sorry, the server is experiencing an internal error. Try again now, or wait and try later.
20200923 10:47:49: QFN: End send to https://vesnc.vanguard.com/us/OfxDirectConnectServlet, netstatus 30
20200923 10:47:50:
Chatted with Quicken; they had me open 1 of my 4 Vanguard registers; go to the GEAR Icon; do an UpDate Transaction. Vanguard Completed the Connection. It appeared it did Update Balances (I had nothing to Download). Chat says the Gear UpDate Transactions...Updates differently. The Gear UpDate REFRESHES and Downloads activity whereas OSU ONLY Downloads Activity...does not REFRESH. My push back was OSU should therefore be designed the same way to Update as when Updating using the GRAR/Update....Chat Just replied, that is how it works. Further, I should wait and in a few days OSU will likely Update without the error.
1) Anyone else experiencing this error Code when connecting to VanGuard today (9/23/20)
2) The workaround\Explaination provided by Q Chat make any sense?
With respect to the Gear icon Refresh, for a direct connect account like Vanguard, it's no different than the process used in OSU. There is no aggregation server in the middle; just your PC and the Vanguard server. This error is resolved by another attempt, regardless of the method used.
Using the Gear icon Update Now in an EWC account register does work differently by making a fresh call to the institution. [removed-speculation]
I have tried the Try Again (repeatedly) and it will fail the same as the OSU. However, going to the account and doing an Update Transaction or Update Quote will work (almost all the time). I am experiencing the same as documented by dermarfl.
Desrmarfl,
Yes I am still experiencing the same issue today (9/23/2020).
- I don't use Sync, Cloud, Mobile, Web, Bill Pay/Mgr, Tax
- Techie, Win10 Pro x64 20H2
9/23 3:00PM: Well I spoke too soon, OSU is still failing.
Mine works fine during OSU one day, the next day it does not/OL-293-A (common with others with the Issue). This absolutely confirms it is not a Software error as Software won't run one day fine, the next not. I have contacted Vanguard in the past for assistance on other Q connection issues and unless it is a total Vanguard Q system down issue, vanguard has not been of any assistance...I got the..it is a Q Issue.
I really would wish someone from Q, or someone from vanguard would see this Post and initiate a contact with these 2 entities...and ID this issue and get it fixed.....
***************************Please...Vanguard or Quicken.........................
It periodically has issues downloading the distribution purchases. I am able to download the Dividends, Fees and other misc transactions.
I have download a QFX file of just the distribution purchases and when I try to import them into Quicken, I get an OL-362-A "Your financial institution has downloaded data for an account that does not exist in you Quicken data file.
It would be nice if quicken would state what account it does not like.
Is their an import log that would tell me what account/security is an issue.
In the past I have imported the QFX file into a new file and then export the transactions and import them in my current file. This is a lot of work, that could be easily resolved if quicken would provide more details.
I could easily update the qfx file if there is a mismatch in an account name.
I did cleanup my Securities. I did find some that did not match the names that Vanguard was sending.
Quicken 2020 R28.28 27.1.28.28 - Windows 10
Perhaps simply repeating the One Step Update after it first fails will then succeed. Worked for me. By "worked" I mean I no longer get an OL-293-A error, and the Vanguard accounts appear to be updated in Quicken.
But, @robertdurr points out that it's an internal error on the vanguard side. So, maybe the "repeat without quitting quitting" isn't going to solve the problem.
Thank you for taking the time to reach out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.
To start with-- Could you please navigate to Help > Check for updates and see if you receive the option to install R29.12? If so, go ahead and install it. The new update release may resolve this issue for you. If not, check back and we'll go from there.
Let us know how it goes!
OSU does not work and gives OL-293-A error. But updating using "Gear Icon" in the register always works. It is just annoying that I have to do this extra step for Vanguard.
Update and Mondo Patch: Subscription Release of Quicken for Windows
Also note here is a direct link to the R29.12 Mondo patch install.
https://assistant.quicken.com/patch/QW27.1.29.12MPatch.EXE
You should be able to just install this to go back to that patch level.
Win10 Deluxe Subscription thru 2021
As I stated in my previous comment, when I download a QFX file of the distribution transactions just for that day and import them, it states that there is an unknown account.
Is there a log of the QFX import that would point out what in the XML file that it does not like.
I have updated the names of the Funds to match what my 401K has.
How do I determine what Fund/Account is not matching?
I then tried the QFX import and still received the same error regarding the account does not exist in quicken.
I will go ahead and report this issue as we have had numerous other users report experiencing this same issue with Vanguard. I will check back in with you here with an update once one becomes available.
Thank you for taking the time to report this to us and I apologize for not having a solution readily available to you as of yet.