Thank you for posting in the Community today, though I’m
sorry that you are experiencing this issue with your 401K accounts. I have a
few questions to try to better understand what is happening. It seemed that you
indicated that transactions are being downloaded. Are these transactions
accurate to the activity with the financial institution?
For example, in the instance where the account was
deactivated and then reactivated, and the balance was accurate for the next One Step Update that was completed, were the transactions included in that download accurate?
In the meantime, try this step: File > File Operations >
Validate and Repair > select VALIDATE FILE as well as REBUILD INVESTING
Please let us know how that goes.
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