One-Step Update crashes Quicken and launches Bugsplat

Bullwinkle80

OK.. checked Chase credit card, Capital One, American Express, TD Ameritrade brokerage, BMO Private Bank brokerage. All single One Step Update (not together) They all work fine with no crashes. The only one I am having a issue with is Discover Credit Card. If I include Discover in my One Step Update by itself, crash. Interesting! Now I tried a One Step Update with all the accounts except Discover and everything works as it should. Nasty little bug with Discover right now.

richard159

Running Quicken R29.22 on Windows 10 2004. I update Schwab account every day. Today for first time, every time I try to update Schwab account on OSU Quicken crashes. If I remove Schwab from OSU then all other accounts update correctly, but if I include Schwab in OSU then Quicken crashes. Anyone else having this problem?

mitch.trumpetwin

Do you get a bug splat?

EhmannS

Same issue for me. I've narrowed it down (so far) to Fidelity accounts update (I have more than one Fidelity account and I don't have Discover). I updated my accounts one by one after trying, retrying, rebooting, rebooting again, validating data file, etc. to troubleshoot. This is troubling ...

dwl1960

I'm having the same issue. Everything works it appears individually updating EXCEPT my Fidelity accounts. Do you by chance have Fidelity?

dwl1960

I am too. Mine occurs updating my Fidelity accounts. Everything else works.

Herrick Inman

One step update works for each of my accounts individually, except my Discover accounts. To try to fix this, I deactivated my Discover accounts, then tried to reactivate them via Set Up Online. After entering my UserID and Password and pressing Connect, Quicken crashes and Bugsplat launches.

I don't have Fidelity.

mikeb1955

This just started happening to me also. I tried enabling and disabling the 3rd party OFX setting on the Schwab site and it did not help.

Bullwinkle80

With Discover, yes. If it is included in a batch One Step Update, it also throws up a bug splat. But if I exclude it in a One Step Update, all is well. I have deactivated online one step updates including Discover Card for now until Quicken fixes this.

ram5thweel

OSU issue! Continually crashing and shutting down my Quicken program when attempting to perform an update.

ronaldmcohen

Today, November 10, 2020, Quicken is crashing during my One Step Update when trying to update my Fidelity Investments account. A Bugsplat error screen pops up just after the program crashes and closes. I tried to reset the account, but it crashed again during the reset. Prior to today, I have never had any problem downloading transactions from Fidelity Investments.

Is anyone else having this problem? If so, have you learned what the problem is?

ramjack

I concur, One Step update will not run to completion, it either hangs or crashes.. Actually crashed system on two different attempts this morning.

Joseph Kopchick

One Step Update crashed and I restored from backup. I was asked if I wanted to reset the Cloud and I checked yes. It then runs endlessly trying to sync to the cloud. OSU appears to be out of order this morning.

flagholder

one step update crashes. hopefully, a fix will be in the works, soon.

emsquared72

I am having the exact same issue with Quicken for Windows that Herrick Inman is experiencing starting this morning. If I run one-step update, it crashes the program and the bugsplat program runs.

scottfmc

Updates crashing when I attempt to update any Fidelity Investment or NetBenefit accounts. I can individually update other online accounts, but Fidelity will crash as will a One Step attempt.

cwinkler

OSU crashed 3 times for me this morning (worked just fine Sunday, don't think I tried it yesterday). Unable to complete an update.

beachguitarhelp

One step update crashes program on desktop. It just hangs on laptop with all institutions showing waiting.

utah11

Same issue: Quicken crashes a few seconds into One Step Update (and displays Bugsplat error report window). Repeated attempts; same result. Request that a Quicken administrator acknowledge & address the problem. Thanks.

gogottliebs88

One step update hung this morning so I shutdown Quicken, now it update just crashes continually

carthman

Glad it is just not me

jswafa

Same here - just crashing  about 10 seconds into the update attempts.

rbridges01

Starting this morning Quicken crashes when Fidelity try's to update. Worked fine yesterday.

Ronald L Doyle

Crashing every time I include Schwab accounts in a download/update. Just started today.

artg

Same problem but allow me to provide a little more detail. One financial institution is "Complete" and it's American Express. The rest are all "Waiting." Not a good way to start the day.

marksue

I am having the same problem. I also had a crash when manually updating my LPL account.

georgertaft

Yes same exact problem here just started this morning 11-10

jeanderson

Quicken: I think we have a problem. Same issue here. Crashed on first update this morning. Tried three more times and it hung each time. Restored my data Quicken data file from yesterday and same result.

jswafa

Getting bugsplat with OSU here too.  Haven't had time to troubleshoot as thoroughly as you yet ChicagoGuy, but did get a couple of successful single account updates, and stock quotes.  Full OSU still causing bugsplat.

Ronald L Doyle

Same thing happening to me but with Schwab accounts