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One-Step Update crashes Quicken and launches Bugsplat

Herrick Inman

Starting today, every time I run One-Step Update, the update progress halts, Quickens closes and the annoying, useless Bugsplat launches. No error message. Super-Validate found no problems.

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Accepted answers

dwl1960

I'm having the same issue. Everything works it appears individually updating EXCEPT my Fidelity accounts. Do you by chance have Fidelity?

Herrick Inman

One step update works for each of my accounts individually, except my Discover accounts. To try to fix this, I deactivated my Discover accounts, then tried to reactivate them via Set Up Online. After entering my UserID and Password and pressing Connect, Quicken crashes and Bugsplat launches.

I don't have Fidelity.

emsquared72

I am having the exact same issue with Quicken for Windows that Herrick Inman is experiencing starting this morning. If I run one-step update, it crashes the program and the bugsplat program runs.

carlwebster

Same here. Also unable to update accounts individually.

pcar-nut

My one step is crashing with Fidelity and Charles Schwab accounts. Every other account seems to be working

crwalejr

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen. Same with you?

Tammy Van Buren

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen.

rolandi2

Yes, same problem as yours.

jtcrawf55

Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

hmday

I have the same problem when updating Charles Schwab account

CountryLogic

Yes. Every time I request an OSU, Quicken crashes during the process and I get Bugsplat screen. If I update my accounts by selecting them individually, they all update except my Discover account. . On that one I get crashed Bugsplatted.

David Ouzounian

> @jtcrawf55 said:
> Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

I have the same experience, except certain accounts cause the Bugsplat crash. For me, it's the Discover credit card account and a Schwab 401k account

FaithRisa

Same issues as the rest of you - Glad I came here as I thought it was me :-)

yoyomanii

getting the bugsplat screen when trying to update accounts. then tried to add accounts, getting the same thing.

vz2z9999

I'm not sure but it seems like Fidelity. I can update banks individually ok excepty for them

rlroberts

Yes, OSU just spins on one computer. Bugsplat error on a different computer with different accounts

D-Two

It's something other than "just" Fidelity, as I'm experiencing the crash and do not have a Fidelity account linked.

Dory

Mine is hanging when updating investment quotes. I just got the bug
splat too.

EricC

I am having the same problem with One Step Update. Crashes and then I get the BugSplat screen.

RAli

Yes I just tried updating my IRA account from Fidelity, and it gave me a Bugsplat error and crashed.

yoyomanii

mine is also fidelity. called fidelity and they say everything is good on their side. signed into fidelity with no problem. it is a quicken problem

DGA

I am having same issue. Bugsplat if you try to update fidelity accounts. Also bugsplat if you reset online access for a fidelity account.

crwalejr

Yes that is the crash screen for Quicken. Seems to be a system issue with Quicken today. Many reports of issue.

All comments

Pat Marshall

OSU crashes for me repeatedly this AM with subsequent Bugsplat screen. Did reinstall, backup file, file validation and did not resolve. Can individually update each account except for Discover and Schwab. I don't think it is my file. I had an older file on my laptop and I got Bugsplat there as well. I have to conclude that OSU is broken on Quicken side. Cannot reach customer support.

Help!

Winter001

Me too.... Quicken crashes with One Step Update. OSU and displays Bugsplat error report window. Each repeated attempt at OSU = same result.

Temporary partial fix for me:
I have found I have successful One Step Updates (OSU), if I deselect DISCOVER accounts in OSU and then do OSU. Without DISCOVER accounts selected , OSU will proceed without Crash and Bugsplat.

tomsir

OSU abends when updating any brokerage account.
What does this mean?

IRMack

Unable to update Schwab accounts. What is BugSplat? Closes program, re-boot, same problem on update. Worked fine Monday.

George082

Hashtag MeToo...

lmbeck65

Same here, unable to update Fidelity / Netbenefits only, all other institutions update fine. Getting really tired of Quicken problems, ready to ask for a refund and find another way to manage my finances.

QWMax

Add me to the long list. Crashes Quicken in 2 different databases and launches Bugsplat. Sent 3 reports.

Should also note this is not specific to an account. It happens on all accounts.
Version R29.22
Build: 27.1.29.22

pcar-nut

My one step is crashing with Fidelity and Charles Schwab accounts. Every other account seems to be working

novak.send

Same issue. Updates to individual credit card account worked but my brokerage accounts (Fidelity, Etrade, and Schwabb) crash each time, then the bugsplat windows opens.

cliftoncsmith

Same here

Jim Reid

Don't bother reinstalling or using a backup, must be on the Quicken side, they borked the connections again

jperry71

I am having the same problem over and over today. I rebooted my computer and even uninstalled and reinstalled Quicken.

spaman

my fidelity is the problem and causing others to crash on osu

JackL

Same issue reported with OSU: Select OSU, enter password, AmEx updates but not any other account like Chase, Schwab, Discover, etc. Sent a couple of Bugsplat reports.

KJTemplin

QMac is not updating too. I run both QWin and QMac and neither one are able to update this morning. This is clearly a Q issue related to their servers supporting updates. Please resolve as quickly as possible..

Jim Reid

crash and busplat

DCB

Can update each account individually EXCEPT Fidelity accounts. I have already gone through validating the data file, rebooting, etc. I have used Quicken since the 1990's and the program has gotten more buggy over the last few years. This is unacceptable, I don't send information to unknown entities and Quicken has not been forthcoming on hidden information gathering malware has been included in the software. Not okay!

GeoMWat

Confirmed here. Both Fidelity and Discover (Bank, not card) cause splats even in individual mode. OSU will crash every time.

Tommy

Hello? Quicken? Is there no one on the Quicken team to respond to this string? Or is this just another Quicken dead end? How about some customer support?

Charley Kneifel

Same problem for me - updated OK for Wells Fargo, but crashed when I tried to update a Schwab account. Just hung when I did a one-step update.

Roger Starr

Unchecking Fidelity Netbenefits but leaving all others checked (Bank of America, Capital One, Chase and TD Ameritrade) let OSU complete normally multiple times.

Gary R

I spent over an hour this morning with this BUGSPLAT Crash!!!!!!!!!!
I tried all the recommended fixes on this forum and nothing worked. I uninstalled the program and tried to re-install and got error message mid way through the install. I was losing it!!!!!!!!!!!!!!!!!!!!
I then went to program files (86) and manually deleted any quicken items. Then restarted PC and installed program. This time it worked.
One Step Update is now working---I actually fixed the problem---Not bad for a 72 year old with very limited tech skills------ha

Ron Czapala

Able to update PNC Bank and Capital One individually, but BugSplat on DiscoverCard and Schwab

Jim Reid

Looks like Quicken brokerage connection issues

helmm2015

Same OSU problem. Seems to be an annual customer service event every fall for me and Quicken OSU

hbaulisch

Same issue! I can update individual accounts EXCEPT my DiscoverCard account. I have been receiving ghost entries from DiscoverCard for a couple weeks (line items that have no currency values but, do have an FIT ID). BugSplat appears on DiscoverCard for me.

Maikeer

Like others, I am seeing crashes for OSU.

Schwab and Fidelity brokerages and Discover Bank are the ones that crash for me when I try to download accounts individually. Other brokerages, banks and credit cards seem to work.

jt133d

I'm having the same issue with my Fidelity account.

rmerdin

Just FYI, received BugSplay when updating only Discover CC, so it may be more than just brokerage accounts.

don mcginnis

Same, One step update just locks up when doing update all. I was able to update other banks individually. When I tried to update fidelity individually i got bugsplat.