One-Step Update crashes Quicken and launches Bugsplat

Joe25

I will add as one more with the problem. I am stuck on Quicken update and can't get past fidelity. Just hangs and won't even proceed to other accounts.

bmoroze

Same--Fidelity accounts crash it to bugsplat for me

cedwards53

Same issue here. OSU crashes. I've tried rebooting restoring from backup. I've also sent two error reports to Quicken. Hope that will help.

fitz6544

Same problem as everyone else with Q crashing. All accounts update fine when I update one at a time EXCEPT my Schwab investment account. The Schwab account crashes Q every time so my problem is with the Schwab account. Everything worked fine 11/9 but today is when this started. I don't have Fidelity or Discover accounts.

RichardCSchreyer

Same here with Fidelity, every time they take one step forward they move two steps back....they should have a beta testing group that would test this stuff before releasing it and screwing everyone up

friedman_nir

Same issue here with transaction download (Schwab crashes Quicken every time starting this morning). I even tried restoring an older file temporarily (to before this issue started) and it still crashed suggesting it's not a function of localized/file corruption. Having others here confirm it suggest it's on the Quicken side (since it is apparently happening with Fidelity too).

Brian McDonald

As of early this morning One Step Update isn't working.  It seems to be stuck on the quotes and investment information.  I can update transactions and securities on individual accounts, but that is a royal pain. 

Terry Chisholm

Have similar issue. QWin crash after attempting OSU for multiple accounts with Raymond James. Last successful OSU was at 10:55 PM on 11/09/2020 (Eastern Standard Time).

Bernie Natter

Same here. Did a complete uninstall and QClean. One Step Update seems busted at the moment.

joturnage

Same issue here. I've got news for all here... Quicken doesn't care about anything except the almighty $. I've been a user since Quicken 1.0 for DOS and when the software was first created they actually cared about the product itself, providing an alternative to MS Money, and the customer. Not any more by a long shot. Quicken is no different from any other money-hungry company now except they are a monopoly. We're stuck. They are probably using the same software used to count votes.

acferrad

As of this morning, every time I open Quicken and do a one step update it crashes and opens a Bugsplat window. See attached.

leishirsute

Getting Bugsplat crash screen when Quicken R29.22 attempts to download transactions from Fidelity.
Other accounts download okay.
I restored a backup that worked and retried the download and still got the crash.
Is anyone else getting this?
It started this morning.

Bobcxtc

I have isolated the BUG SPLAT failure to my Fidelity Accounts. If you uncheck Fidelity in One Step Update you should be OK.  Have seen nothing else regarding download issue with Fidelity.  Only started for me today.

SavingMy$$$

I have problem with Fidelity only. I have Janus account that updates fine as well as all my banking and credit card companies.

markroehl

Same issue...

Bobcxtc

Yes, exactly the same thing.  If I deactivate Fidelity in One Step Update all goes along as normal.  Activate Fidelity and hello BUG SPLAT!!

jnollinger

Having the same problem but not just with Fidelity Discover has the same issue

Bob8

Me too.

shafrs3

same here

Bob8

Same for me.

rbarmhome

Yes, I am getting the exact same problem. Same version of Quicken - just crashes. Other credit card accounts work fine. Started today. What's up? What is Bugsplat?

jdhilt

I'm trying to download activity from fidelity.com using quicken deluxe version R29.22 on Win10 Pro version 10.0.19041.
The problem begins after I click on 'update now' in the one-step update popup. Quicken crashes. Other sites do not crash only Fidelity.

jtawil777

Same here...One step updating is either sticking on "waiting" on all accounts or causing a bug splat.

rolandi2

Using 2020 Quicken Premier Version R29-22 Build 27.1.29.22

Mark Wagner

AFAIK Quicken is west coast based so I'm guessing we won't hear anything from them until they wake up out there...

hanski9

Quicken should be more robust by now and be able to error handle a “whatever” this is without crashing.

cbowers56

I can update all my accounts except Fidelity and Schwab. judging by previous comments, sounds like the issue is with investment accounts.

Maikeer

Banner on main support page.

rolandi2

Same here. Bet there will be more with this issue.

moisha

Quicken crashes every time it connects to work Schwab 401k account, started this morning. I recently added Roth 401k, maybe this is the issue? Tried to reset connection, same problem.