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One-Step Update crashes Quicken and launches Bugsplat

Herrick Inman

Starting today, every time I run One-Step Update, the update progress halts, Quickens closes and the annoying, useless Bugsplat launches. No error message. Super-Validate found no problems.

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Accepted answers

dwl1960

I'm having the same issue. Everything works it appears individually updating EXCEPT my Fidelity accounts. Do you by chance have Fidelity?

Herrick Inman

One step update works for each of my accounts individually, except my Discover accounts. To try to fix this, I deactivated my Discover accounts, then tried to reactivate them via Set Up Online. After entering my UserID and Password and pressing Connect, Quicken crashes and Bugsplat launches.

I don't have Fidelity.

emsquared72

I am having the exact same issue with Quicken for Windows that Herrick Inman is experiencing starting this morning. If I run one-step update, it crashes the program and the bugsplat program runs.

carlwebster

Same here. Also unable to update accounts individually.

pcar-nut

My one step is crashing with Fidelity and Charles Schwab accounts. Every other account seems to be working

crwalejr

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen. Same with you?

Tammy Van Buren

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen.

rolandi2

Yes, same problem as yours.

jtcrawf55

Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

hmday

I have the same problem when updating Charles Schwab account

CountryLogic

Yes. Every time I request an OSU, Quicken crashes during the process and I get Bugsplat screen. If I update my accounts by selecting them individually, they all update except my Discover account. . On that one I get crashed Bugsplatted.

David Ouzounian

> @jtcrawf55 said:
> Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

I have the same experience, except certain accounts cause the Bugsplat crash. For me, it's the Discover credit card account and a Schwab 401k account

FaithRisa

Same issues as the rest of you - Glad I came here as I thought it was me :-)

yoyomanii

getting the bugsplat screen when trying to update accounts. then tried to add accounts, getting the same thing.

vz2z9999

I'm not sure but it seems like Fidelity. I can update banks individually ok excepty for them

rlroberts

Yes, OSU just spins on one computer. Bugsplat error on a different computer with different accounts

D-Two

It's something other than "just" Fidelity, as I'm experiencing the crash and do not have a Fidelity account linked.

Dory

Mine is hanging when updating investment quotes. I just got the bug
splat too.

EricC

I am having the same problem with One Step Update. Crashes and then I get the BugSplat screen.

RAli

Yes I just tried updating my IRA account from Fidelity, and it gave me a Bugsplat error and crashed.

yoyomanii

mine is also fidelity. called fidelity and they say everything is good on their side. signed into fidelity with no problem. it is a quicken problem

DGA

I am having same issue. Bugsplat if you try to update fidelity accounts. Also bugsplat if you reset online access for a fidelity account.

crwalejr

Yes that is the crash screen for Quicken. Seems to be a system issue with Quicken today. Many reports of issue.

All comments

jparmar

One Step Update is crashing for me also. Once I removed the Fidelity Brokerage accounts from one Step Update then it worked fine.

montyR

Also same BugSplat when doing a One Step Update...

Wadie Malaty

It appears to be related to Fidelity. When I uncheck my Fidelity accounts from 1 step update, it does not crash.

lmgangi

All of my recent (last 2 months or so) bank transfers have been reset to "not sent", the payments screen is also been wiped out of all transactions. and the memorized payee function in the menu is greyed out. If update is restored this would be a catstrophe!!!!

crwalejr

I see the issue with AmEx and Schwab also

mitch.trumpetwin

Ta dah! You see this at the start of quicken now.

Issue with One Step Update

We are currently investigating an issue that is causing Quicken to crash after a One Step Update. We are working to fix this issue as quickly as possible. Please attempt to update your accounts at a later time. To be notified when this issue is resolved, please follow this post in our community.

mwidlitz@comcast.net

In addition to Fidelity, it also happens with Schwab

Wadie Malaty

When I unckeck my Fidelity accounts, Quicken does not crash.

Gary R

I just opened Quicken and there is now a new message from Quicken that they are aware of crashing and working on fix.

Jim Reid

Now i'm getting an error message, and not crashing, so that's progress from Quicken

agentry338

> @"jim mirkle" said:
> Same problem as everyone else with Q crashing. All accounts update fine when I update one at a time EXCEPT my Discover account. The Discover account crashes Q every time. Everything worked fine 11/9 but today is when this started. I don't have Fidelity or Schwab accounts.

I updated my accounts one at a time. I also only have the crash with updating Discover account. Other accounts update without a problem.

WhatAmIMissing

I have none of the FIs mentioned above but I'm having the same problem. Apparently, it's a system-wide issue. Keep your fingers crossed that they find a timely resolution.

miko80

Found my problem. One stock Rio had price showing in Quicken as $10.50. It was way off. Corrected that one price and it corrected all accounts to match Fidelity.

ChicagoGuy

> @Wadie Malaty said:
> It appears to be related to Fidelity. When I uncheck my Fidelity accounts from 1 step update, it does not crash.

I don't have Fidelity but found the problem with 2 maybe 3 accounts: a Charles Schwab account plus a Discover Savings. Also, possibly a Banana Republic card (though it has slightly different symptoms)

feobrien

> @Wadie Malaty said:
> It appears to be related to Fidelity. When I uncheck my Fidelity accounts from 1 step update, it does not crash.

Same here. When I uncheck Fidelity it works fine

System

This discussion was created from comments split from: One Step Update.

jjmdj

I'm experiencing the same problem. Whenever I try to run One Step Update, the application just hangs. No bugsplat screen for me, but app is hung and can only be terminated using task manager.

EdCh

Crashing with BugSplat form when attempting to synch Schwab accounts. Other accounts updating fine. FWIW, Schwab had systems issues yesterday (Nov 9). I wonder if this sudden problem is related to Schwab systems.

Kevin Flatley

FIXED - ALL UPDATED FINE

wallycpa

I updated with NO problem... BoA, Chase, Schwab

jonburnard

It appears to be random as Fidelity and Discover work fine for me, it is Raymond James that crashes it

flapeyre_2000

Looks like it's resolved. Was just able to do One Step Update with no problem.

lmgangi

Check for any erroneous transactions that may process when / if update is restored. In my case all of the bank transfers from past two months were "not sent" and pending upload. Also noticed that my registered payees were wiped out and greyed in the menu. I restored from yesterday's backup and the transactions and payees were corrected.

bgoolsby

Same problem here, worked fine yesterday, so something changed last night.

twlee012269

It only does it for brokerage accounts...I unclicked my Schwab account and it updated fine.

mitch.trumpetwin

It's fixed it seems... All good now...

BC Meyer

Agreed OneStepUpdate is now working, all fixed! Thank you for correcting this quickly!!

Boatnmaniac

I just ran OSU (including Fidelity) on 2 different data files and every account updated properly. Based upon this limited test it appears the issue is now resolved.

Chuck77

Same bugsplat after crash when updating Fidelity. Is there anyone in the Quicken org even out there?

rjlane

From the other thread (see above): RESOLVED

This issue has been resolved and Users should no longer experience a crash when updating accounts through One Step Update in Quicken for Windows.

Thank you all for your patience while we worked to resolve this matter!