One-Step Update crashes Quicken and launches Bugsplat

Herrick Inman

Starting today, every time I run One-Step Update, the update progress halts, Quickens closes and the annoying, useless Bugsplat launches. No error message. Super-Validate found no problems.

dwl1960

I'm having the same issue. Everything works it appears individually updating EXCEPT my Fidelity accounts. Do you by chance have Fidelity?

Herrick Inman

One step update works for each of my accounts individually, except my Discover accounts. To try to fix this, I deactivated my Discover accounts, then tried to reactivate them via Set Up Online. After entering my UserID and Password and pressing Connect, Quicken crashes and Bugsplat launches.

I don't have Fidelity.

emsquared72

I am having the exact same issue with Quicken for Windows that Herrick Inman is experiencing starting this morning. If I run one-step update, it crashes the program and the bugsplat program runs.

carlwebster

Same here. Also unable to update accounts individually.

pcar-nut

My one step is crashing with Fidelity and Charles Schwab accounts. Every other account seems to be working

crwalejr

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen. Same with you?

Tammy Van Buren

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen.

rolandi2

Yes, same problem as yours.

jtcrawf55

Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

hmday

I have the same problem when updating Charles Schwab account

CountryLogic

Yes. Every time I request an OSU, Quicken crashes during the process and I get Bugsplat screen. If I update my accounts by selecting them individually, they all update except my Discover account. . On that one I get crashed Bugsplatted.

David Ouzounian

> @jtcrawf55 said:
> Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

I have the same experience, except certain accounts cause the Bugsplat crash. For me, it's the Discover credit card account and a Schwab 401k account

FaithRisa

Same issues as the rest of you - Glad I came here as I thought it was me :-)

yoyomanii

getting the bugsplat screen when trying to update accounts. then tried to add accounts, getting the same thing.

vz2z9999

I'm not sure but it seems like Fidelity. I can update banks individually ok excepty for them

rlroberts

Yes, OSU just spins on one computer. Bugsplat error on a different computer with different accounts

D-Two

It's something other than "just" Fidelity, as I'm experiencing the crash and do not have a Fidelity account linked.

Dory

Mine is hanging when updating investment quotes. I just got the bug
splat too.

EricC

I am having the same problem with One Step Update. Crashes and then I get the BugSplat screen.

RAli

Yes I just tried updating my IRA account from Fidelity, and it gave me a Bugsplat error and crashed.

yoyomanii

mine is also fidelity. called fidelity and they say everything is good on their side. signed into fidelity with no problem. it is a quicken problem

DGA

I am having same issue. Bugsplat if you try to update fidelity accounts. Also bugsplat if you reset online access for a fidelity account.

crwalejr

Yes that is the crash screen for Quicken. Seems to be a system issue with Quicken today. Many reports of issue.

Sam Iyer

One step update is messed up. when i do that, it is deleting some ites in my account. even if the account is deactivated
anyone having similar issues
pls share your experience, advice
any comments, advice appreciated
Sam

Sam Iyer

[removed-duplicate]

Sherlock

If you haven't already, you may want to review: https://community.quicken.com/discussion/7882334/express-web-connect-accounts-did-not-update-and-have-disappeared-following-one-step-update/p1

mickkassem

I have tried to download Fidelity account but not doing it tonight. Is there a problem from Fidelity or Quicken?

Sherlock

It worked fine for me.

mickkassem

Any suggestions on how to get it to download correct values?

Sherlock

mickkassem said:

Any suggestions on how to get it to download correct values?

Please provide the version of Quicken being used: select Help > About Quicken

Which correct values are not being imported?

mickkassem

Quicken Premier for Windows. Ver. R29.22. Account balances are not matching online values on Fidelity website. Off more than a little. Very unusual. No errors. The other investment account from other companies are coming down fine.

mickkassem

I have gotten out of and restarted Quicken several times but still now matching online values.

Sherlock

mickkassem said:

Quicken Premier for Windows. Ver. R29.22. Account balances are not matching online values on Fidelity website. Off more than a little. Very unusual. No errors. The other investment account from other companies are coming down fine.

There can be many reasons account balances do not match online values on a financial institution's web site.  Have you compared the account's holdings and prices quotes?

NotACPA

My Fidelity Equity Income position hasn't updated it's price (as of 6:50pm CT) but each of my other 14 holdings (funds & stocks) HAVE updated.

Update as of 6:54pm.   for some unknown reason, my FEQIX had gotten marked as "Hidden".  When I unchecked that, it updated normally./

jumblejim

Quicken will stay open and running indefinitely unless I try to update my accounts. Then it crashes and closes every time. Just started doing this today.

DiverDownBrian

Ditto. Makes Quicken completely unusable. R29.22 Build 27.1.29.22

mitch.trumpetwin

I did a lot of investigating... Please confirm for me if possible. I went to prior versions. I re-installed. valid... super validate... Forget all of that. Load your file. Update a bank. a credit card alone. Works? does for me. Then update Schwab... Bug Splat. Update Fidelity Bug Splat. Vanguard works. LEmme. know.

Joe12

Quicken crashing on me this morning on every update. Quicken Home and Business 2020 R29.22. Does it when it tries to get Fidelity download. bugsplat

mitch.trumpetwin

Joe - Update on another account if you have one... does that work?

ChicagoGuy

Running Quicken vR29.22 on Windows 10 Pro v1909 OS build 18363.1139

I have been using Quicken successfully through last evening. Did a One Step Update (OSU) both yesterday morning and again in the evening. No problem. However, this morning OSU hangs
> Sync to cloud OFF
> Tried turning off animation (was an old bug)
OSU still hung

I tried moving a backup data file from 11/06 to an old Win 7 PC with Q installed running same vR29.22. It had the same problem. OSU hung

Back on original PC I thought I'd try updating my accounts one at a time (by clicking on the account, clicking on "Downloaded Transactions" then "Update Transactions"
> Worked fine for my first two accounts but when I came to Discover odd that the account didn't show "Downloaded Transactions" even though Acct Details showed it set up for transaction download
> So I Deactivated Discover. When I tried Activate Discover, it asks for username/password then I got a bugsplat. I send the report within last hour (between 3:15a to 4:15a CST Nov 10)
> btw I also tried to Activate Discover account with username and WRONG password. I still got a bugsplat

HELP!

/* EDIT */
Why isn't One Step Update a tag?

/* EDIT2 */
I found a credit card account (Banana Republic) that also didn't show "Download Transactions". I deactivated it as well. Tried OSU again and it still hangs. When I try Activating it I don't get a bugsplat. Rather, it keeps saying login invalid. but those same credentials let me login to the BR website

/* EDIT3 */
Going further through my list of accounts, I tried updating one my broker accounts. It DID show "Downloaded Transactions" but when i tried updating the single account I got another bugsplat. I sent the report in about 4:45am CST. My other broker accounts updated fine. ARGHH

/* EDIT4 */
With those 3 accounts deactivated, OSU now runs for the rest

Joe12

yes, other updates work... i.e. PNC or citibank

mitch.trumpetwin

OK! Thanks much. Yesterday was a melt down on Wall Street. I suspect that there is a major problem for stock trades today. Why this causes bug splats, I don't know. Hopefully Quicken can get this fixed. So far... It is Fidelity and Schwab that do not work. Thanks for the dectective help Joe... Mitch

Joe12

This is the first time i have had trouble with Fidelity... usually it is just PNC that is unstable. Will give it a while and see what happens.

Bullwinkle80

Getting bug splat crashes on all One Step Updates this morning. Before this when I tried to download transactions, it completely locked up Quicken. I had to manually force Quicken to end. Now nothing works. Any ideas? Is there a corrupted file that needs purging? Did a super validate. No change.

mitch.trumpetwin

Well, it is both Fidelity and at least Schwab. Don't go crazy like I did going to previous versions. It will not help.

carthman

When trying to update my Schwab checking account Quicken keeps crashing. All other accounts can update just fine. I have tried to disable Schwab and re-enable but when I re-enable and it looks for accounts at Schwab it crashes again. It was fine yesterday. Any ideas?

mitch.trumpetwin

Bullwinkle... don't update brokerage accounts.

Bullwinkle80

Tried TD Ameritrade. Bug Splat. Did this before I saw your warning. Now all the credit cards and all online accounts individually are giving me a bug splat but it was doing this before I tried TD Ameritrade. TD was the last one I tried to make work. Sigh. So its a Quicken Online Update issue and not my end?

dwl1960

This morning when I ran OSU one account updated and then everything else was 'waiting' and OSU doesn't complete. I tried updating them individually and the only one that doesn't update is Fidelity. When I update Fidelity individually Quicken crashes.

Brian McDonald

I agree with Snowman. Today there seems to also be a huge issue with One Step Update as it has been hanging all morning long. I've had to kill things with task manager twice already. Hopefully Quicken addresses the bigger issue today.

markswot

Similar problem. Running Quicken Deluxe R29.22, Every time I try to update Fidelity transactions, Quicken crashes (Bugsplat shows up). I was able to "update quotes only". This is only happening when I try to update transactions. Happened during both One Step Update (for all accounts), or when updating Fidelity only.

mitch.trumpetwin

Try something that is not wall street related... or maybe you have it worse. At any rate, we are all experiencing this...

robert W

This morning I started getting a crash error (and bugsplat report request) after using Onestep Update. I went account by account and the crash happened when I tried to update Discover Bank and Fidelity. Other accounts updated correctly.