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One-Step Update crashes Quicken and launches Bugsplat
Herrick Inman
Member ✭✭✭
Starting today, every time I run One-Step Update, the update progress halts, Quickens closes and the annoying, useless Bugsplat launches. No error message. Super-Validate found no problems.
7
Best Answers
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dwl1960
Member ✭✭
I'm having the same issue. Everything works it appears individually updating EXCEPT my Fidelity accounts. Do you by chance have Fidelity?7
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Herrick Inman
Member ✭✭✭
One step update works for each of my accounts individually, except my Discover accounts. To try to fix this, I deactivated my Discover accounts, then tried to reactivate them via Set Up Online. After entering my UserID and Password and pressing Connect, Quicken crashes and Bugsplat launches.
I don't have Fidelity.3 -
emsquared72
Member ✭
I am having the exact same issue with Quicken for Windows that Herrick Inman is experiencing starting this morning. If I run one-step update, it crashes the program and the bugsplat program runs.6
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pcar-nut
Member ✭
My one step is crashing with Fidelity and Charles Schwab accounts. Every other account seems to be working6
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crwalejr
Member ✭✭✭
Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen. Same with you?2
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Tammy Van Buren
Member ✭✭
Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen.1
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jtcrawf55
Member ✭✭✭
Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?7
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CountryLogic
Member ✭✭
Yes. Every time I request an OSU, Quicken crashes during the process and I get Bugsplat screen. If I update my accounts by selecting them individually, they all update except my Discover account. . On that one I get crashed Bugsplatted.1
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David Ouzounian
Member ✭✭
> @jtcrawf55 said:
> Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?
I have the same experience, except certain accounts cause the Bugsplat crash. For me, it's the Discover credit card account and a Schwab 401k account1 -
yoyomanii
Member ✭✭
getting the bugsplat screen when trying to update accounts. then tried to add accounts, getting the same thing.2
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vz2z9999
Member ✭✭
I'm not sure but it seems like Fidelity. I can update banks individually ok excepty for them1
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rlroberts
Member ✭
Yes, OSU just spins on one computer. Bugsplat error on a different computer with different accounts1
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D-Two
Member ✭✭
It's something other than "just" Fidelity, as I'm experiencing the crash and do not have a Fidelity account linked.1
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EricC
Member ✭✭
I am having the same problem with One Step Update. Crashes and then I get the BugSplat screen.1
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RAli
Member ✭✭
Yes I just tried updating my IRA account from Fidelity, and it gave me a Bugsplat error and crashed.1
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yoyomanii
Member ✭✭
mine is also fidelity. called fidelity and they say everything is good on their side. signed into fidelity with no problem. it is a quicken problem1
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DGA
Member ✭✭
I am having same issue. Bugsplat if you try to update fidelity accounts. Also bugsplat if you reset online access for a fidelity account.1
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crwalejr
Member ✭✭✭
Yes that is the crash screen for Quicken. Seems to be a system issue with Quicken today. Many reports of issue.7
This discussion has been closed.
Answers
anyone having similar issues
pls share your experience, advice
any comments, advice appreciated
Sam
Premier on Windows 10
Premier on Windows 10
Which correct values are not being imported?
Premier on Windows 10
Premier on Windows 10
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
I have been using Quicken successfully through last evening. Did a One Step Update (OSU) both yesterday morning and again in the evening. No problem. However, this morning OSU hangs
> Sync to cloud OFF
> Tried turning off animation (was an old bug)
OSU still hung
I tried moving a backup data file from 11/06 to an old Win 7 PC with Q installed running same vR29.22. It had the same problem. OSU hung
Back on original PC I thought I'd try updating my accounts one at a time (by clicking on the account, clicking on "Downloaded Transactions" then "Update Transactions"
> Worked fine for my first two accounts but when I came to Discover odd that the account didn't show "Downloaded Transactions" even though Acct Details showed it set up for transaction download
> So I Deactivated Discover. When I tried Activate Discover, it asks for username/password then I got a bugsplat. I send the report within last hour (between 3:15a to 4:15a CST Nov 10)
> btw I also tried to Activate Discover account with username and WRONG password. I still got a bugsplat
HELP!
/* EDIT */
Why isn't One Step Update a tag?
/* EDIT2 */
I found a credit card account (Banana Republic) that also didn't show "Download Transactions". I deactivated it as well. Tried OSU again and it still hangs. When I try Activating it I don't get a bugsplat. Rather, it keeps saying login invalid. but those same credentials let me login to the BR website
/* EDIT3 */
Going further through my list of accounts, I tried updating one my broker accounts. It DID show "Downloaded Transactions" but when i tried updating the single account I got another bugsplat. I sent the report in about 4:45am CST. My other broker accounts updated fine. ARGHH
/* EDIT4 */
With those 3 accounts deactivated, OSU now runs for the rest