One-Step Update crashes Quicken and launches Bugsplat



  • M Scott C
    M Scott C Member ✭✭
    Update, also same as others, able to update most of my accounts, successfully. Schwab seems to be the one issue.
  • gaperri
    gaperri Member ✭✭
    Same issues. seems like particular accounts causing the problem. When done individually, I get BugSplat. When update for all accounts, it does the first two and then nothing else. Have had to stop in Task Manager.
  • Diver42420
    Diver42420 Member ✭✭✭
    Same here, can't do one-step update, crashes every time. Can I trust Quicken with my important financial information?? I need to do this update to make some important decisions ASAP. Please fix this! I'm up to date with the latest version QW Delux Windows 29.22
  • Andrew Jarabak
    Andrew Jarabak Windows Beta Beta
    All of sudden this AM, Quicken crashes when trying to download transactions from Charles Schwab. Using Quicken Version I can download from other banks etc.
  • sroth34
    sroth34 Member ✭✭
    you can add me to this list too. I get half way through an update and it hangs and again the only way to get out is to force and end task in task manager. I do hope there is a fix soon.
  • mikeweberatl
    mikeweberatl Member ✭✭✭
    Having this issue as well. One Step Update for all accounts hangs forever. Individual updates are causing Quicken to crash. Have not yet identified a specific account/institution that's causing the issue.
  • hsandickk
    hsandickk Member ✭✭
    Update hangs since 600 am. now 7:33. EDT
  • jeffnjnecom
    jeffnjnecom Member ✭✭
    Same for me. I also checked my accounts one-by-one and the problem is my Fidelity NetBenefits account. I tried deactivating and reactivating and get the bugsplat when I try to reactivate.
  • jfclague
    jfclague Member ✭✭✭✭
    Me too. If you don't update your accounts, it works but as soon as you run OSU, it crashes.
  • georgertaft
    georgertaft Member ✭✭
    Same issue -bug splat - seems to only be with Fidelity accounts
  • RadOnc
    RadOnc Windows Beta Beta
    I try to do one step update and quicken locks up (includes schwab).
    I try to update individual schawb and it crashes.
    I tried a non-schwab and it crashed too

  • Karen Vierra
    Karen Vierra Member ✭✭✭✭
    edited November 2020
    Quicken Deluxe Version R29.22 Windows 10

    OSU is crashing, getting Bugsplat.  Tried Validating/Repairing original file, and also Restored file from older backup.  Nothing is working.

    Update:  I performed updates, one account at a time, and everything was working fine until I got to Raymond James Investment Account.  Performed Update Transactions, and Quicken crashed.  Sent in Bugsplat report.
  • Robert Chiarulli
    Robert Chiarulli Member ✭✭✭
    Using Quicken Premier 2020, V 29.22, Build
    When running one step update the program crashes and Bugsplat pops up asking to report problem. Restored aa backup file and get the same result.
  • artg
    artg Member ✭✭✭✭
    Ok, I just updated individually and got a Bug splat on Schwab brokerage. Schwab bank updated fine. Anyone else please?
  • 555.john
    555.john Member ✭✭
    My usual OSU hangs. Unchecking quotes causes Quicken to crash. By unchecking everything but my checking account I can update that account only.
  • BrianGluck
    BrianGluck Member ✭✭
    Same issue. Occurs with either Schwab or Fidelity selected, but I do not get a crash when updating my credit card data
  • Tammy Van Buren
    Tammy Van Buren Member ✭✭✭
    edited November 2020
    Same issue - worked fine yesterday! - Tried to update accounts manually.
    Some were successful, but not all. Discover and Fidelity get Bug Splat error and then the program closes
  • BrianGluck
    BrianGluck Member ✭✭
    Same issue with either Fidelity or Schwab selected to update, but no crash for credit card data.
  • Same here. Uninstalled, cleaned the install according to directions, and still having the same issues. I can navigate around Quicken, but as soon as I do One-Step, BugSplat, which I thought was a virus.
  • jeanderson
    jeanderson Member ✭✭✭
    I am having the same issue. Which leads me to a question: I have not updated my software for a couple of weeks and this worked yesterday. I use direct connect (or so I thought). Does One Step Update use Quicken servers? I thought my Quicken software was connecting directly to my bank, credit card and mutual fund companies.
  • jeffnjnecom
    jeffnjnecom Member ✭✭
    I am getting the same Bugsplat and found that it is caused by my Fidelity account. I tried deactivating and reactivating online services but get splatted when I try to activate it again.
  • Chuck Larson
    Chuck Larson Member ✭✭
    Same issue. OSU Amex accounts complete and then hangs. Tried unchecking quotes and investment information and then Quicken crashes. Sent multiple bug splat reports after many attempts. Reinstalled latest release, and used an earlier backup file. Still occurs. Worked fine yesterday.
  • Andrew Jarabak
    Andrew Jarabak Windows Beta Beta
    I can download transactions from other sites individually, just not Schwab.
  • Donna Baker
    Donna Baker Windows Beta Beta
    It worked yesterday afternoon to get stock prices only. This morning Updating accounts hangs. If I try one account at a time, I get Bugsplat. I am running Version R29.22, Build
  • rbridges01
    rbridges01 Member ✭✭✭
    I did the same. I hope they expedite a fix.
  • jbachman
    jbachman Member
    OSU is FUBAR today. Worked fine yesterday.
  • pyt77
    pyt77 Member ✭✭
    Same Issue. Chase updates, but seems to hang on Fidelity.
  • Chuck Larson
    Chuck Larson Member ✭✭
    Same problem for me too. Worked fine yesterday.
  • rotygolf
    rotygolf Member ✭✭✭
    One Step update crashes Quicken today. It worked fine yesterday. What's up Quicken team? Getting Bug splats!!!
    NBSRB Member
    Same issue. Multiple attempts at OSU this morning and end up with program crash and request from BugSplat. Credit card account updated when attempted as a standalone. Brokerage and banks will not work. Will not accept passwords or allow passwords to be manually entered. Major issue going on here.
This discussion has been closed.