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One-Step Update crashes Quicken and launches Bugsplat

Herrick Inman

Starting today, every time I run One-Step Update, the update progress halts, Quickens closes and the annoying, useless Bugsplat launches. No error message. Super-Validate found no problems.

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Accepted answers

dwl1960

I'm having the same issue. Everything works it appears individually updating EXCEPT my Fidelity accounts. Do you by chance have Fidelity?

Herrick Inman

One step update works for each of my accounts individually, except my Discover accounts. To try to fix this, I deactivated my Discover accounts, then tried to reactivate them via Set Up Online. After entering my UserID and Password and pressing Connect, Quicken crashes and Bugsplat launches.

I don't have Fidelity.

emsquared72

I am having the exact same issue with Quicken for Windows that Herrick Inman is experiencing starting this morning. If I run one-step update, it crashes the program and the bugsplat program runs.

carlwebster

Same here. Also unable to update accounts individually.

pcar-nut

My one step is crashing with Fidelity and Charles Schwab accounts. Every other account seems to be working

crwalejr

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen. Same with you?

Tammy Van Buren

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen.

rolandi2

Yes, same problem as yours.

jtcrawf55

Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

hmday

I have the same problem when updating Charles Schwab account

CountryLogic

Yes. Every time I request an OSU, Quicken crashes during the process and I get Bugsplat screen. If I update my accounts by selecting them individually, they all update except my Discover account. . On that one I get crashed Bugsplatted.

David Ouzounian

> @jtcrawf55 said:
> Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

I have the same experience, except certain accounts cause the Bugsplat crash. For me, it's the Discover credit card account and a Schwab 401k account

FaithRisa

Same issues as the rest of you - Glad I came here as I thought it was me :-)

yoyomanii

getting the bugsplat screen when trying to update accounts. then tried to add accounts, getting the same thing.

vz2z9999

I'm not sure but it seems like Fidelity. I can update banks individually ok excepty for them

rlroberts

Yes, OSU just spins on one computer. Bugsplat error on a different computer with different accounts

D-Two

It's something other than "just" Fidelity, as I'm experiencing the crash and do not have a Fidelity account linked.

Dory

Mine is hanging when updating investment quotes. I just got the bug
splat too.

EricC

I am having the same problem with One Step Update. Crashes and then I get the BugSplat screen.

RAli

Yes I just tried updating my IRA account from Fidelity, and it gave me a Bugsplat error and crashed.

yoyomanii

mine is also fidelity. called fidelity and they say everything is good on their side. signed into fidelity with no problem. it is a quicken problem

DGA

I am having same issue. Bugsplat if you try to update fidelity accounts. Also bugsplat if you reset online access for a fidelity account.

crwalejr

Yes that is the crash screen for Quicken. Seems to be a system issue with Quicken today. Many reports of issue.

All comments

CountryLogic

Mine too. I can OSU all my accounts one at a time except Discover. When I attempt to OSU all my accounts at once or my Discover account individually Quicken closes and I get the Bugsplat window.

crwalejr

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen. Same with you?

motjebben

I can confirm the same problem and have checked with an investment group that I am a part of where multiple others are having the same.

Jon9

Would be nice if a Quicken employee would let us know that this is being worked on...

David Ouzounian

I have the same problem this morning. I tried updating one account at a time, and Q crashed with Schwab and Discover.

Tammy Van Buren

Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen.

rolandi2

Yes, same problem as yours.

jtcrawf55

Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

crwalejr

Same problem here. I run the update and Quicken crashes during the update process and I get the Bugsplat screen. It just started happening today. I have reinstalled Quicken with same issue.

David Ouzounian

Q Update crashes for me on several different accounts: Schwab and a Discover credit card account.

gwasserm

Talked to tech support. They wanted to download software onto my machine and I felt uncomfortable giving them so much control over my machine. The tech support guy hung up on me when I indicated that I was not so comfortable having them do this. I hope that Quicken can figure this out. Lots of issues with online update right now. My bank, Flagstar bank, cannot be updated using one step update. I might as well be working with an expired version of Quicken then paying an annual license fee.

crwalejr

Same here.

tbone100

Same Bugsplat when updating Fidelity accounts.

acferrad

This is why I don't like this subscription model. Previously I always used stable versions, and only upgraded when I had to.

rolandi2

I tried an individual update and had the same crash result. Reported to BUGSPLAT. Don't know how much attention it will get, and how soon resolved.

mitch.trumpetwin

You are correct not to download. This is a Quicken problem as there are not many threads about this... Wait until later. My friend has Quicken. He has the same problem... the odds of both of us having this problem with Schwab accounts and being caused by us is about zero.

hmday

I have the same problem when updating Charles Schwab account

CountryLogic

David Ouzounian

FaithRisa

Same issues as the rest of you - Glad I came here as I thought it was me :-)

esfeld1

UBS, E-trade, USAA ,Amex all update for me when done individually
... Fidelity causes the crash

yoyomanii

getting the bugsplat screen when trying to update accounts. then tried to add accounts, getting the same thing.

vz2z9999

I'm not sure but it seems like Fidelity. I can update banks individually ok excepty for them

Boatnmaniac

An Alert has been posted about this: https://community.quicken.com/discussion/7883150/new-11-10-20-crash-when-running-one-step-update.

If you wish to be kept updated about this, bookmark the Alert by clicking on the start to the right of the Alert title.

kschreffler

For me, it seems to crash on any account using the Direct Connect connection method. Express Web Connect accounts update fine if you do them one at a time.

rlroberts

Yes, OSU just spins on one computer. Bugsplat error on a different computer with different accounts

Pete M

Same issue here. Quicken crashes every time I attempt to update Fidelity accounts. All other account updates continue to work with no problems.

D-Two

It's something other than "just" Fidelity, as I'm experiencing the crash and do not have a Fidelity account linked.

Boatnmaniac

An Alert has been posted about this: https://community.quicken.com/discussion/7883150/new-11-10-20-crash-when-running-one-step-update.

If you wish to be kept updated about this, bookmark the Alert by clicking on the start to the right of the Alert title.

There is also another thread on this subject you might want to also follow by bookmarking it: https://community.quicken.com/discussion/7883120/one-step-update-crashes-quicken-and-launches-bugsplat/p2.

Dory

Mine is hanging when updating investment quotes. I just got the bug
splat too.