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Fraud Website Pretending to be Help Line

ReMay

I should've been paying more attention, but there is website providing a fake number for " quicken support". Bizprobooks.us has an entire page that looks like it is tied to quicken, but is in fact a complete fake.

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Comments

Quicken Anja

Hello @ReMay,

Thank you for reaching out to the Community to report this.

If you don't mind, could you please send any details and info you have about this to spoof@quicken.com. Doing so will provide the proper teams with the necessary info to investigate.

Thank you!

NotACPA

@Quicken Anja I just took a look at the site that the OP mentioned, and It seems entirely oriented to QB, not Quicken. So the referral of the OP to spoof@Quicken.com may not be fruitful.

Jim_Harman

If you Google Quicken support, this page comes up first
https://bizprobooks.us/quickens-service?gclid=CjwKCAjwtIaVBhBkEiwAsr7-c0GQA-PFVA47-PfXOpSSQ3OW1onstywPA5B-zIQVJLSOgOSMJQpdfRoCsUsQAvD_BwE

It is an ad, which means the folks at BizProBooks are paying Google more for the "Quicken support" search term than any of the other four advertisers who also appear above the real Quicken support link.

Rocket J Squirrel

If you use DuckDuckGo as your search engine instead of Google, only legitimate Quicken pages appear in the search for "Quicken Support".

UKR

"Hello, Quicken Support?"

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation
The phone number can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.