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Can't Delete or Hide Empty Tags

Diver42420

I have a bunch of empty tags at the top of my tag list. They showed up some time ago during an upgrade or something. They can't seem to be deleted or hidden. How can I get rid fo them? Running the latest Quicken Deluxe for Windows on Windows 10 laptop.

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splasher

Which latest release? General public, phased, beta? What is shown on Help->About Quicken? The word latest is meaningless, please be specific.

Quicken Jasmine

Hello @Diver42420,

Thank you for contacting the Quicken Community with this question.

I have located a support article that discusses how to delete tags from your tag list. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup (just in case).

I hope this helps!

Diver42420

splasher said:

Which latest release? General public, phased, beta? What is shown on Help->About Quicken? The word latest is meaningless, please be specific.

I'm in R43.14.

UKR

Please bring up your Tools / Tag List and show us the tags which are causing you problems.
Also, what happens when you try to delete a tag?

Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.

Diver42420

UKR said:

Please bring up your Tools / Tag List and show us the tags which are causing you problems.
Also, what happens when you try to delete a tag?

Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.

Here's the tag list. The empty tags are at the top. Highlighting them and clicking edit or delete does nothing. I can create a new non-empty tag and delete it. Screen shot attached.

Image: https://us.v-cdn.net/6031128/uploads/editor/3e/cdwfi541pupm.jpg

UKR

Thank you for the image.
That smells suspiciously like a bug.
Have you had crashes in Quicken lately?

With a little luck, the following may cure the problem:

Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
Reboot Windows.
Validate and Supervalidate your Quicken data file.
If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring and report the problem to Quicken Support on the phone during posted hours of operation.

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 30 secs)
Reopen Quicken and see if the issue persists.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Supervalidate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 30 secs)
Reopen Quicken and see if the issue persists.