Fifth Third update errors

Joe Banton

I'm getting errors when I try to update my account, No error numbers.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community and reporting your issue here, though we apologize that you are experiencing this.

This issue has been escalated internally, though we do not have an ETA available at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community and report your issue here, though we apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Anja

Hello @RMcCoy,

Thank you for taking the time to visit the Community and report your issue here, though we apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

weikosteve

my says your login info is incorrect have you change password? I have 4 different Fith third accounts and they are all doing the same thing

Bonzo

Started this morning, says my login info is incorrect.

twarner1

Same situation with me.  Quicken is asking me if I changed my password recently. I click the No "update now" button and get a "Success! Account update is successful" message but still have the OL-332-A error.  I noticed that since January 13th, my transactions on the Fifth Third website were not updating.  Many transactions changed from pending to processed this morning but now quicken won't reflect those updates.  Fifth Third must have changed something.

twarner1

I successfully exported my new transactions from Fifth Third website as QFX and imported them into Quicken

Joe25

Same error here

Joe25

Fifth Third OL-332-A error specifically. No ability to log in via Quicken for 3 accounts.  Recently added CC account.  

sflund

The upload is erroring out. Is anyone else having this problem?

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

CincyDawg

Having the same issue. Quicken is asking me if I changed my password recently. I click the No "update now" button and get a "Success! Account update is successful" message but still have the OL-332-A error. Didn't notice it before, appears to have just started this morning.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community and reporting your issue here, though we apologize that you are experiencing this.

This issue has been escalated internally, though we do not have an ETA available at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Bonzo

There isn't a week goes by that something refuses to work right with Quicken. That's why I would never recommend it to anybody.

Unknown

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jeffreybeach8204

My 53 accounts stopped updating yesterday with same error everyone else is having after quicken updated itself automatically. SMH...

kschreffler

Same issue here. Says login information is incorrect, yet I can cut and paste the password from the Quicken Password Vault and sign into the 53.com site. Very strange.

Yaxman

Anyone else getting the above error at Fifth Third bank today? Fifth Third seems to regularly have issues downloading to Quicken!

Yaxman

Anyone else getting the above error at Fifth Third bank?

Fifth Third seems to regularly have issues with downloads to Quicken.

chicagyuppie517

Same 5/3 error code issue here

Hadit

Looks like "The problem of the Week" is the 5/3 bank login. Again each seems to be more interested in pointing the finger at each other that actually resolving the problem. This is only my second major "Quicken Issue" this month, so.... they are getting better! Wonder what will blow up next week.

John N S

after the latest Quicken update, I get an error when trying to update Quicken. It asks me if I changed my Fifth third password lately. I have not. I did reenter the password, but the same error occurs. I have experienced a Fifth Third error periodically for years. Why?

sflund

This is still not working.

Rssr53

For the past two days I have not been a to download Fifth Third transactions. Nothing on my end has changed but now I'm getting a OL-332-A error. Can you please Help.

Joe25

Nope, another failure this morning.  I also use the program to report a problem.  However, I never check anything or include a screen shot for privacy concerns.  Does anyone know what can be checked that would provide Quicken sufficient information to assist but would not be concerning with sensitive financial information?

msharp49546

My Fifth Third accounts are not updating either for the past 2 days. I reported it to Quicken.

Larry27

Same error as reported by others. @"Quicken Anja" any timeline for a fix?

smitty4452

I get an error OL-332-A (login information incorrect) when I try to do a onestep update from Fifth Third bank. I have verified that my id and password are correct. If I try to reset my account, Quicken freezes and I have to reboot my account). All my other accounts have no issues with the one step update.

Marilyn

My transactions from Fifth Third Bank are NOT DOWNLOADING. This has been going on since 1/17/23. Every time there is a new update, my accounts have problems. Very, very annoying.

Camille43081

Same here - I have reset account multiple times, and verified my password is correct.  Hasn't worked since 1/13/23 as best I can tell.

bkushner

I am experiencing the same as well

w.udelson

Same problem. Quicken on Mac, 5/3 bank accounts down for two days. Will not accept valid credentials to reauthorize accounts.

BF740

Following because I have the same problem