I called Quicken yesterday. The representative said they are aware of the issue. She was unable to provide a resolution date.
Total disregard for customer experience!
Looks like I’m having this same issue when trying to update my Fidelity 401K account. I see this was first reported back on March 9, why is this taking so long to resolve?
Windows 10 Enterprise
I checked out the new login link listed above
. It does work. I then went to download transactions, but it will only download a QIF or CSV file, neither of which Quicken will assimilate. I've used Quicken long enough to remember when it would assimilate a QIF file.
I'm just added to the heap of users how are having issues with Quicken and Fidelity NetBenefits One Step Update. I have another Fidelity account (using the same credentails) and it downloads fine within Quicken. However the NetBenefits account errors with OL-293-A (or other errors depending on me trying to delete/re-add the account into Quicken).
It says the last successful download was 3/7/2023 and I see a bunch of others saying 3/8 (so maybe I didn't try to download on the last day it worked).
there is an already existing thread and alert for - Fidelity NetBenefits OL-220
We have requested this single posting be merged into that existing thread -
QWin Deluxe Subscription - sticking with R47.15 - Win10
Same issue here for the past two weeks. My last successful download was March 6th.
"Fidelity NetBenefits: error recovery" and "An error has ocurred" errors - tried all the various workarounds (reset, deactivate/activate) but nothing works.
The last successiful download to Quicken for Windows was 03/06/2023 when Fidelity NetBenefits response RECV from https://nbofx.fidelity.com/netbenefits/ofx/download included in <INVSTMTMSGSRSV1> the value for one of the seurity <UNIQUEID>
After that the same response stopped to include the value for <UNIQUEID>
Call to Fidelity NetBenefits Customer Support did not help to resolve this issue. They suggested to stop download transactions to Quicken and manually entering them from the Fidelity NetBenefits website.
I have this same issue with missing SECID. Called quicken and all they said is they are working on it.
I have the same issue SECID Missing Tag: TAG UNKNOWN. Problem since March 10th.
Started having the same issue starting at around the same time (3/3/2023). Tried delete and setup the account again and am getting the same screen as those above. I do not see any OL-220 error on the screen and I do not see any connection logs to look at.
Same error. Same timeframe (3/3/23). Today is 03/18/2023, and I still am seeing it. This is a 401k account just like everyone else has said here. I'm a VERY LONG TIME Paying customer. Need to be fixed. Not instilling confidence in Quicken. Software quality is going long way.
I am having the same issue and so far I have Not Seen a single good respone on how to address this issue.
I have a questio n for the "so called quicken experts" why is it just our Ntebenefits accounts that are not able to synchronize ?
What is the correct steps to fix this issue
Also have you been able to replicate the issues that we are all having with the downloading of transactions ?
Piling on here to get hopefully a quicker answer out of Quicken. New to Quicken - but can't get my 401K investments to load out of Fidelity or Fidelity Netbenefits.. Was able to get my brokerage and IRA's to download though..
Joining the chorus. Same thing. Investment account works, NetBenefits fails.