I am having this same problem. ANy update from Quicken?
Tag = Quicken not connecting to Fidelity NetBenefits since beginning of March 2023.
I am also having the same problem. Currently I'm in the stage where I have deleted the account and tried to readd it. It detects the account and gives me the option to add it as a new account, but when I try to do that I get the attached screenshot.
I have two separate Fidelity accounts that I access via NetBenefits. One is downloading transactions with no issues, the other has not been since Feb 28th. I have tried resetting and deactivating/reactivating the account but that has not solved the problem.
Windows 10, Ver R48.9, Build 220.127.116.11
Adding my name to the list - I still see this failure
Perhaps the way to get Quicken's attention is to communicate to Quicken outside of this thread, which they have proven they are comitted to ignoring. For example, every comment should go straight to
and to Eric Dunn, Tim Villanueva, Euan Campbell and Pehr Lawson if anyone has their email addresses. Maybe none of those senior leaders are aware of the magnitude of the problems Quicken is imposing on its users.
Parse error. Current object: SECID Missing Tag: TAG UNKNOWN
reference Ticket T1-IN - 10121523 & 10095080
Here is an update from Fidelity on Reddit from yesterday:
"We understand some clients are receiving an error related to importing
401(k) data with Quicken. The case has been escalated internally at
Quicken and Fidelity, and teams are actively working on a solution. We
do not have an ETA on the fix yet, so please continue monitoring your
401(k) on [link to NetBenefits] for now."
That doesn't sound like Fidelity has cut off Quicken from "scraping" to me. Which is not technically what they are doing anyway. Quicken is utilitizing an OFX request / response API that Fidelity has enabled.
I've been having this issue for more than two weeks. I chatted with Quicken customer service for about 2 hours for nothing.
Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced. If you are all running into the OL-220 error with Fidelity NetBenefits, then there is a Community Alert for this issue. You can bookmark the alert to get updates and know when it is resolved.
Any updates on this issue - has been happening since March 3rd. Quicken says Fidelity issue, Fidelity says quicken
Same issue here. There was a Quicken update that I downloaded today, but the same problem. I also ran into the issue someone else had about creating new securities when I download directly from Fidelity. Also, the balances in Quicken didn't match what is showing on the accounts. Would be great to get a resolution on this.
Same Error - screen shot
Same timeframe when this started (about two weeks ago). I too have one account that updates and one account with the above error - so frustrating.
Same Issue here as well. Cant add anything from Fidelity.. removed account and now can't re-add them. Quicken as a paid service should post a proper update on the issue detailing the problem, not that they are aware if the issue and looking into it. I'm sure everyone understands software problems, however Quicken's paid service is used world wide to manage financial accounts and more than a few days of not working is unacceptable. Please fix the issue and note that we are not paying Fidelity to use Quicken we are paying Quicken to use Quicken.. Thank you for your support..
Chiming in on this topic. Another Quicken user impacted by the issues described above (error "OL-332-A") on two seperate accounts with seperate login creditentals (Fidelity NetBenefits & Fidelity Investments). Been occuring over the past week or so, logged into Fidelity website without issue, reentered the same password in Quicken (again) and get "OL-332-A Your login information in Quicken is incorrect" every time I try to do a One Step Update in Quicken.