Quicken Software Update hanging on 'Optimizing and Executing Files'

bobz39
bobz39 Member ✭✭
edited May 2 in Installing and Updating (Windows)

May 2, 2023. Automatic update hanging on 'Optimizing and Executing Files' step. Now has been 20 minutes.

Comments

  • bobz39
    bobz39 Member ✭✭

    Finally gave up and started quicken. Seems OK.

  • jtcrawf55
    jtcrawf55 Member ✭✭✭

    Ditto on that. Second update in a row where it hangs.

  • Larry4
    Larry4 Member ✭✭✭

    Same here, second update this has happened. The first eventually finished after ~15 minutes, this one has not.

  • BudN01
    BudN01 Member ✭✭

    It would download 85% and get hung up in the last part and take over 20-30 minutes and would not stop trying to download. Just wondering if there is a way to show the amount of data being downloaded by ?? % as other programs do - so if it is stuck you could see that there is an issue and to contact Support.

    thanks

    Bud😉

  • ricrob
    ricrob Member ✭

    Same issue, Quicken Update Program stops on Optimizing and executing files. Have been waiting 20 minutes????

  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭

    Please go to Help > About Quicken and let us know what version of Quicken y'all are running.

    QWin Premier subscription
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    -Quicken Jasmine
  • Quicken Janean
    Quicken Janean Administrator, Moderator admin

    Hi all, Can you please check your Task Manager to see if "MSI cleanup" is causing this issue? By selecting to end the process called “MSI cleanup”, this may fix the issue. Please let me know if you have tried this and if this resolved the problem. Thanks!

    -Quicken Janean

    Quicken Janean

  • jtcrawf55
    jtcrawf55 Member ✭✭✭

    Hi, FYI, I used task manager to end Quicken while it was hanging on the 'Optimizing and Executing Files' step. When I reopened Quicken all seems well. When selecting Help → Check for Updates, it says "You already have the latest version of Quicken Release R49.29)" So it seems to have completed the task. It will be difficult to see if "MSI cleanup" is causing the issue unless there is a new update? Thank you.

  • Hansu
    Hansu Member ✭

    49.29 update causes my Scanner to lock up after adding attachment

  • mazur777
    mazur777 Member ✭✭
    Having same issue hanging....stopped MSI...still an issue
  • mazur777
    mazur777 Member ✭✭
    So from a previous comment by someone…downloaded the manual update and it worked! Weird
  • saberman
    saberman Member ✭✭✭

    Killed MSIClean and update completed. Clicked on Start Quicken and it started. (On a side note, it should really remember the QDF file you were using and give you the option to open it or another file. Avoid having to track it down on my server.)

    image.png

  • Johnsgk
    Johnsgk Member ✭

    I have the same problem today May 23, 2023, - and MSI Cleanup is NOT running under Quicken when I check my task manager. I am currently running R49.29 and trying to update to R49.33. The problem is "Automatic update hanging on 'Optimizing and Executing Files' step." Thanks for your help. have tried to update thrice with no progress or change.

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