Quicken Software Update hanging on 'Optimizing and Executing Files'
May 2, 2023. Automatic update hanging on 'Optimizing and Executing Files' step. Now has been 20 minutes.
Comments
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Finally gave up and started quicken. Seems OK.
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Ditto on that. Second update in a row where it hangs.
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Same here, second update this has happened. The first eventually finished after ~15 minutes, this one has not.
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It would download 85% and get hung up in the last part and take over 20-30 minutes and would not stop trying to download. Just wondering if there is a way to show the amount of data being downloaded by ?? % as other programs do - so if it is stuck you could see that there is an issue and to contact Support.
thanks
Bud😉
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Same issue, Quicken Update Program stops on Optimizing and executing files. Have been waiting 20 minutes????
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Please go to Help > About Quicken and let us know what version of Quicken y'all are running.
QWin Premier subscription0 -
Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.-Quicken Jasmine
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Hi all, Can you please check your Task Manager to see if "MSI cleanup" is causing this issue? By selecting to end the process called “MSI cleanup”, this may fix the issue. Please let me know if you have tried this and if this resolved the problem. Thanks!
-Quicken Janean
Quicken Janean
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Hi, FYI, I used task manager to end Quicken while it was hanging on the 'Optimizing and Executing Files' step. When I reopened Quicken all seems well. When selecting Help → Check for Updates, it says "You already have the latest version of Quicken Release R49.29)" So it seems to have completed the task. It will be difficult to see if "MSI cleanup" is causing the issue unless there is a new update? Thank you.
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49.29 update causes my Scanner to lock up after adding attachment
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Killed MSIClean and update completed. Clicked on Start Quicken and it started. (On a side note, it should really remember the QDF file you were using and give you the option to open it or another file. Avoid having to track it down on my server.)
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I have the same problem today May 23, 2023, - and MSI Cleanup is NOT running under Quicken when I check my task manager. I am currently running R49.29 and trying to update to R49.33. The problem is "Automatic update hanging on 'Optimizing and Executing Files' step." Thanks for your help. have tried to update thrice with no progress or change.
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Canceling MSIClean worked for me.
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Same issue this morning with the latest update.
I noticed when this gets stuck, the MSIClean file shows the PF (page fault) delta is very large - any reason for this? Not normal.0 -
Regarding latest update, R50.8… Once the install starts hanging on "O and EF' it took about 8 minutes to complete. But it did complete successfully.
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Same thing (8 or 10 minutes) happened this morning when updating to R50.14
Win 11 - Quicken Premier - v59.35
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Still having this hang issue for at least the last 4 updates. Killing "MSI cleanup" ends the process and completes the update. Now at 50.14. Please fix this!
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Some extra info:
I have a dual boot setup on my PC between Windows 7 and WIndows 10
When updating Quicken, Windows 7 takes 25+ min on the MSIcleanp optimizing step, where as the Windows 10 it is immediately done.
Same PC hardware , different OS.
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Regarding above - not same quicken install - 2 different copies on 2 drives
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I have been having this issue since May, called support 2x. First time they had me download & install “Mondo Patch”, this worked. Next updated same issue, called back. Uninstall Quicken- Install Quicken worked. Next update same issue, tried to reinstall got error, Dialog box said delete Quicken directory, deleted/installed new copy OK.next time same issue. I also notice random hangs after backup and cloud synch. It seems to write the file, but never brings back the desktop. This issue is getting old, I have been using since 1992 and this is the most annoying issue I’ve had.
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