Auto-Enter Reminders don't work anymore - changed to Manual/Upcoming - (edit X9)
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Quicken - Please provide an update on this issue. I probably have 75+ reminders in Quicken (some weekly, monthly, quarter, annually) and none of these are working. In addition my paycheck reminders are not working properly. There are 13 pages on this post alone of users who have been dealing with this issue for ~ 2 months. This is a major inconvenience for "heavy users" of Quicken.
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I keep changing my bills and payments to auto enter on a certain date, but when I go into Quicken a couple days later they are all reverted to auto reminder. In the same way, my paycheck I enter as twice a month, but when I go back into Quicken a couple days later it is reset to once a month and auto reminder instead of auto enter.
How can I keep the changes I make in the Quicken calendar? (I can sign out and sign in later in the day and everything is how I changed it, but if I wait a couple days and go in, then everything is reverted to only once a month paycheck and auto reminder instead of auto enter.)
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I have set up some recurring bills to be automatically input into the register. Some have worked, but most have not, and then when I look at the reminder it has reverted back to where it isn't entered automatically. What is going on?
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Waiting on Quicken to fix also.
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I have been having a problem with my scheduled automatic payments in the Bills and Income Reminders|All Bills and Reminders tab constantly switching from Auto to Upcoming so I have to back a edit them from reminder back to auto entry continuously.
Has anyone else encountered this and know how to stop it from happening?
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Same problem with me also. Ugh.
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I will join in the me toos hoping Quicken will comment and address. I have numerous bill reminders that were set up as auto enter that became remind me. I have fixed them one by one as the reminders have appeared. Hoping they stay that way and annoyed at the effort it has taken,
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The temporary workaround, mentioned previously in this thread, that has worked for me is to turn off sync to the cloud. That means I can't use the mobile and web apps and that I have to back up my files elsewhere, but at least my auto-enter items haven't been changed into reminders.
The way to do that is to go to Edit | Preferences | Mobile & Web and turn the Sync slider off. Unchecking the box in One Step Update will not work.
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@ralphh
Thanks for pointing out that that you must disable cloud sync, not just un-check it in the OSU settings.
Note that syncing to the cloud only syncs some of your data. It is not a substitute for backing up your Quicken data file.
A good practice is to go to Edit > Preferences > Backup. Check the Automatic Backup box and set it to automatically back up every (1) time you exit Quicken. I also check the Manual backup reminder box and have it save a backup to an external thumb drive every time I exit.
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My Quicken was updated this morning, a fix for this issue was not included.
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We need to use the "Share your feedback" in Quicken as we incur this problem. It is on the top of the screen, looks like this:
Sharing it only on the forum will not get the problem fixed.
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As noted earlier in this discussion, you should also contact Quicken Support to report this problem. The more reports they receive, the more likely it is that they will address it.
I recommend that you contact Support via phone. Be sure the support agent understands the problem and gives you a ticket number for future reference.
You should also use the Help > Report a Problem menu in Quicken to submit the issue online. In your submission, be as clear and thorough as possible. Reference the ticket number and provide a link to this discussion. Provide step by step instructions to reproduce the problem. You will not get a response to an electronic submission, but they say they review and prioritize the submissions.
Updates on problems that Quicken has acknowledged are posted at the link below.
Quicken never says when a problem is expected to be resolved.
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Clicking on the "Share your feedback" icon brings up the "Report a Problem to Quicken" window. This issue has been reported to Quicken numerous times, but it doesn't hurt to keep reporting it as I do.
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Still not fixed.
Installed version R50.13, build 27.1.50.13 this morning.
(1) Validated my current QDF file,
(2) Made a backup,
(3) turned Sync back on (Mobile & Web > Go to Mobile & Web),
(4) Ran a One Step Update.When I checked Tools > Manage Bills & Income Reminders, all of my 'Auto' bills switched to either 'Due' or 'Upcoming' (both of which are 'Remind me…').
I then turned Sync off, restored my original file, and confirmed that all my bills were still 'Auto'.
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Looks like they reopened the previous report today:
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Add me to the group as well, been using quicken since it first came out. The update when everyone else said has made mine do the same. Oh it is frustrating.
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And I forgot to add, the update that came out this morning … has NO affect on it.
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Updated to R50.13. Still no fix.
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Updated to R50.13. Still no fix.
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Updated to R50.13. Still no fix.
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Unfortunately that workaround is NOT working for me. I had done that a week or two ago. I am also having it constantly ask me to sign in to Quicken every time I start Quicken. Frankly, the product has gotten worse over the past year. I have 25+ years of data and use of Quicken and have had more issues in the past year than the all the previous ones combined.
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I set up auto payment for each entry. The next time I open Quicken, the program goes back to up-coming. I do this in the manage manual bills and income, this shows done.
Why is this change back happening?
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In addition to the auto reminder issue, I have only recently also been requested to sign in frequently, but not every time. I also continue to have one-time reminders changed to yearly. Very frustrating!
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I also have this issue where my bills & income reminders that were set up as auto-entered reverted back to manual. I noticed this in May - reset my items - and then the next time I opened Quicken, they were reset to manual. Seems to be an issue with the recent version update for the subscription service?
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your not alone. I have both problems also.
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Hi All, I'm sorry for the trouble caused. We have reported this issue and it is being looked into. If you have not already, please go to Help>Report a Problem and submit your logs, and screenshots to contribute to the investigation. Thank you for your patience.
Quicken Janean
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I can confirm that validate and super validate DOES NOT fix this problem. What I observe consistently is that a transaction download from my bank (Bank of America) or credit card company (Chase) will reset any scheduled payment from Auto to Reminder every time. BUT a download at the same time from my investment firm (Merrill Lynch) does not.
If you don"t do a transaction download nothing happens to the auto status of a scheduled payment. It stays put just fine. It's the action of the transaction download that causes it to revert to a reminder payment.
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Happening to me too. Paychecks, transfers, and bills that were auto enter are now remind me and manual after a sync. Also 2 paychecks disappeared. What a mess.
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Received an update to Quicken R50.14 today. Still no fix for the AUTO entry issue.
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