Getting "enter Valid Date" dialog box after auto update on investment accounts. Clicking ok bypasses, the message. Happening after latest update.
Hello All, Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this. We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better. We apologize for any inconvenience in the meantime! Thank you.
(CTP-7680)
Hi all, I have heard back and there is a plan to release a fix in a R53 patch. We do not have an ETA for when this will be released but you can check here when the release will be available. Thank you for your continued patience. I am sorry that this has been ongoing for as long as it has.
[updated 10/1]
Observation/workaround for this issue:
This is a spurious error message. Everything is downloaded correctly and all you need to do is click OK. But if you don't want to see the message you can take these steps:
If you want to use Accept All, select an existing transaction in the transaction list, not one in the downloaded transactions area or the transaction at the bottom of the list, before clicking on Accept All.
With either of these sequences I do not get the "Enter a valid date" dialog.
THIS IS STILL A BUG THAT QUICKEN NEEDS TO FIX.
Hi All, I am sorry for the delayed response, but in case you did not see my post earlier, there is a plan for a fix to be released in a R53 patch. I don't have a date for when that will be available so please check here for that update. Thank you for your continued patience. I am also creating an alert, so keep an eye out for that.
Hello All,
Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.
A fix for this issue is planned and should be included in a future release (R53). Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.
Thank you!
(Ticket# 10502884/CTP-7680)
This is a known issue. A Moderator has said that a fix is planned for R53.XX patch and that means it will be sometime this month….just don't know which patch and when yet.: Re: R52.xx - Enter Valid Date after download transactions [Edit33].
I get "Enter a Valid Date" every time I finish downloading transactions and reconciling.
This started not to long ago. What is wrong? The entries are correct.
Why do I keep getting this
"Enter a Valid Date" Alert everytime I download my transactions
Please fix or advise me on how to fix. It goes away when I hit OK, but is annoying and irritating
If you just click on any existing entry BEFORE clicking accept all, the error will not occur.
I know this post is not helpful but, I am so tired of Quicken breaking. [Removed - Rant] I currently have 3 ongoing issues with Quicken. 2 of the issues are show stoppers. I am just waiting for the issues to be fixed.
I have been using Quicken for years but I wish there was an alternative!
I have four (4) brokerage accounts with Schwab, and I download transactions from them.
After I download, I click on "accept" for a particular newly downloaded transaction, or sometimes this happens after I have accepted the downloaded transactions and I click "done". The screen dims and I get a "Enter a valid date." dialog in the middle of the screen.
I also have the same problem with "Enter a valid date". Glad I'm not the only one but sorry it's happening.
Same issue, started about 10 days ago
when will you fix this?
I am having the same issue.
same issue. Charles Schwab accounts.
It's hard to re-read a long thread, but Jim_Harman last page (5) had a fix to not see the error. The error still still exists but indicates to me, it's not as huge a problem but a few lines of code. Not trying to downplay the issue, it should be fixed, but this is not like being unable to download. Now, if they want to fix why some accounts won't auto-reconcile… well, wouldn't that be nice too.
I am now having OSU problems with Edward Jones also. OSU obviously has some unresolved bugs that need to be fixed.
Thank you for displaying some much-needed common sense in this thread,
Quicken IT needs to fix this ASAP. We are now on Page 6 of comments & "Me Too's".
Maybe the Quicken Email regarding name change to "Quicken Classic" is occupying their time ??
Is the Moderator there?
Thanks
@ChazL and others
There is still no Alert on this issue, but the latest from the Moderators is immediately following the original post on page 1 of this discussion.
Same issue does not matter which investment firm.
Continues in latest version as well (but at least now the Edward Jones accounts work) …
Well, today I received an update for the s/w. Wow…an update for the brand new Quicken logo commemorating 40 years of the legacy ! However, still getting invalid date message.
Got an update today. Did not fix the error that 6 pages of people are complaining about. It did modernize the icon, but not the splash screen. Why not the splash screen? If I make a guess why, this post will be deleted.
Yup, logo change takes precedence over basic stability fixes. The CEO sends nice updates every few months but the pre-release QA is sorely lacking. Time to make some organization / accountability changes. Do you even run stats on customer issues? Does the CEO see this issue on a list with data that shows 6 pages of customers who took the time to report it?
Downloaded the .28 release and the error is still there. Based on this problem and others that have arisen recently, it feels like Quicken's quality assurance testing of updates is seriously flawed.
Perhaps they will fix this. My overriding concern is how many other problems are in the software that don't present themselves and could be doing damage to our data.
Mobile sync is a perfect example of the above. I love the idea but it damaged data so many times I turned it off. There are other "features" like mobile that never get fixed. I have to wonder if the code is so rickety it's a house of cards.
Quicken Anja and Quicken Janean - Despite your repeated assurances that this issue would be fixed with the latest update/patch, it wasn't. The new release tackled the apparently higher priority of rolling out the new Quicken logo and Quicken Classic rebranding. As a result, your new owner, Aquiline Capital Partners, must be pleased. Unfortunately for those of us who are subscribing and trying to keep the lights on over there, our highest priority (a functioning product) continues to be ignored. This community forum seems to have become merely a place for disgruntled customers to go and "scream at traffic", as your power and ability to influence priorities and fixes is clearly inert and ineffective. Unless something changes, you will eventually lose your customers, who, like me, have remained loyal through many ownership changes but are now experiencing poor product quality and customer service issues like never before.
well said
This is taking a long time to fix, isn't it?
Guess they are devoting their programming resources to more inportant matters, like the name/logo redesign.
Nor to excuse Quicken's slow response to this issue, but @Quicken Janean did say a fix would be available in R53. The latest release is R52.28.
I would expect to see R53 sometime in October.
Valid point regarding R53 and Quicken Janean's post. And I agree that it doesn't excuse Quicken's slow response. The trend is troubling. In addition to this issue with investment accounts, I am currently experiencing other unresolved issues. For instance, an issue with Fidelity/Elan credit card's inability to connect/download has been unresolved for nearly a month. There was recently a similar issue with Discover Bank that took three months to resolve! This never used to be the case. Issues like these happened from time to time, but they were routinely resolved within a day or two. Today, many of us have become accustomed to having to manually enter transactions as we wait for simple problems to be fixed. IMO, our loyalty is being taken advantage of and it is only a matter of time before many of us decide it's time to ditch the product.
Kevin,
I encourage you and everyone here to write PC Magazine and report these experiences. I have. Quicken is still rated #1. I agree with you until 18 month ago or so, I would have never agreed with you. However, when talking with a high level analyst from Quicken the only solution I was offered was to delete data. Unacceptable There are those here with much more data and older less robust computers who are doing fine. Which makes think some of these problems are assignment of server distributed resources. I really wonder how these fix it tasks are assigned. [Removed - Speculation]. They surely spent resources on a new look. I am like so many life long users very disappointed [Removed - Rant/Speculation]
while this is a nuisance… It is simply a nuisance. This is not causing any calculations to be incorrect, and it will ultimately get resolved. Bashing Quicken in magazines like PCmag only do a disservice to the long life and good support we hope for this product. If this were a long-term problem, causing the application to fail, or have Miss calculations, I would be screaming from the highest mountain as well… But that is not the case with this error.
